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管理观察, ISSN 1674-2877, 2016, Issue 33, pp. 171 - 173
近年来,医患关系紧张,医患矛盾不断且有加剧趋势,成为和谐社会中不和谐的一个音符。影响和谐医患关系构建的因素是多方面、多层次的,本文以医疗服务过程中的医务工作者服务态度为视角,探讨其对医患关系的影响,以及如何改善医疗服务态度,从而构建和谐医患关系。 
医疗矛盾 | 医疗服务态度 | 影响 | 医患关系 | 措施
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