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Journal of Business Research, ISSN 0148-2963, 06/2014, Volume 67, Issue 6, pp. 1201 - 1208
Journal Article
Journal of Personal Selling & Sales Management, ISSN 0885-3134, 06/2012, Volume 32, Issue 3, pp. 305 - 316
Technology-based research has a long, storied history in the sales discipline. Beginning with the role of computers to laptops, moving to the influence of the... 
Marketing industry | Technology application | Usage | Social media
Journal Article
Journal of Business Research, ISSN 0148-2963, 06/2014, Volume 67, Issue 6, p. 1201
  This study examines how social media technology usage and customer-centric management systems contribute to a firm-level capability of social customer... 
Studies | Technology adoption | Customer relationship management | Social networks | Management theory | Mathematical models | Information systems
Journal Article
Journal of Service Research, ISSN 1094-6705, 5/2014, Volume 17, Issue 2, pp. 164 - 181
For organizations implementing a value-added model, creative boundary spanners can improve service behaviors and overall performance. Advancing Amabile’s... 
service interactions | frontline employees | emotional intelligence | manager feedback | boundary spanner creativity | customer problem solving | BEHAVIOR | KNOWLEDGE | BUSINESS | DOMINANT LOGIC | MODEL | FRONTLINE SERVICE EMPLOYEES | SOCIAL-PSYCHOLOGY | WORK | SALES | CUSTOMER ORIENTATION
Journal Article
Journal of Personal Selling & Sales Management, ISSN 0885-3134, 09/2013, Volume 33, Issue 3, pp. 319 - 328
Increasing the number of items in a scale may increase reliability and reduce measurement error while revealing finer distinctions between respondents and... 
Sales management | Analysis
Journal Article
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