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2014, 1st ed., ISBN 0838912265, viii, 168
"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture,... 
Public services (Libraries) | User-centered system design | Management | Library administration | Information services | Library planning
Book
2012, The tech set, ISBN 1555707815, Volume 18, xii, 112
Book
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