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1. Full Text Surgical inpatient satisfaction: What are the real drivers?
by Danforth, Rachel M., MD and Pitt, Henry A., MD and Flanagan, Mindy E., PhD and Brewster, Benjamin D., MD and Brand, Elizabeth W., RN and Frankel, Richard M., PhD
Surgery: Official Journal of the Society of University Surgeons, Central Surgical Association, and the American Association of Endocrine Surgeons, ISSN 0039-6060, 2014, Volume 156, Issue 2, pp. 328 - 335
Background Inpatient satisfaction is a key element of hospital pay-for-performance programs. Communication and pain management are known to influence results,... 
Surgery | SURGERY | PATIENT SATISFACTION | IMPACT | RACE | GENDER | PHYSICIAN EMPATHY | CARE | COMMUNICATION | TRUST | Multivariate Analysis | Indiana | Humans | Middle Aged | Logistic Models | Male | Treatment Outcome | Reimbursement, Incentive | Patient Satisfaction | Young Adult | Inpatients | Adolescent | Aged, 80 and over | Surgical Procedures, Operative - economics | Adult | Female | Surveys and Questionnaires | Aged | Surgical Procedures, Operative - adverse effects | Automobile drivers
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2. Full Text Reducing health care-associated infections (HAIs): Lessons learned from a national collaborative of regional HAI programs
by Welsh, Catherine Amber, PhD and Flanagan, Mindy E., PhD and Hoke, Shawn C., BA and Doebbeling, Bradley N., MD, MSc and Herwaldt, Loreen, MD and Agcy Healthcare Res Quality Hosp and Agency for Healthcare Research and Quality Hospital-Acquired Infections Collaborative
AJIC: American Journal of Infection Control, ISSN 0196-6553, 2012, Volume 40, Issue 1, pp. 29 - 34
Background Health care-associated infections (HAIs) are a leading cause of death in United States health care settings, with an overall estimated annual... 
Infectious Disease | Infection Control | Patient safety | Health care-associated infection | Quality improvement | INFECTIOUS DISEASES | HOSPITAL-ACQUIRED INFECTIONS | EDUCATION-PROGRAM | ICU | INTERVENTION | BLOOD-STREAM INFECTIONS | United States - epidemiology | Infection Control - organization & administration | Cross Infection - prevention & control | Delivery of Health Care | Humans | Infection Control - methods | Cross Infection - epidemiology | Drug resistance | Health aspects
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3. Full Text A national collaborative for reducing health care‒associated infections: Current initiatives, challenges, and opportunities
by Flanagan, Mindy E., PhD and Welsh, Catherine Amber, PhD and Kiess, Chris, MLS and Hoke, Shawn, BS and Doebbeling, Bradley N., MD, MSc and HAI Collaborative and Agency for Healthcare Research and Quality (AHRQ) Hospital-Acquired Infections (HAI) Collaborative
AJIC: American Journal of Infection Control, ISSN 0196-6553, 2011, Volume 39, Issue 8, pp. 685 - 689
There has been increasing interest and an upsurge in efforts to prevent hospital-associated infections (HAIs), a leading cause of death in the United States.... 
Infectious Disease | Infection Control | Hospital-acquired infections | infection prevention and control | INFECTIOUS DISEASES | IMPACT | COSTS | SAFETY | LENGTH | EDUCATION-PROGRAM | INTERVENTION | BLOOD-STREAM INFECTIONS | NOSOCOMIAL INFECTIONS | STAY | Guideline Adherence | Hospitals | Infection Control - standards | Cross Infection - prevention & control | United States | Health Personnel | Humans | Cooperative Behavior | Hand Disinfection - methods | Infection Control - methods | Health Care Surveys | Quality Assurance, Health Care
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4. Full Text The Thrill Is Gone: Burdensome Electronic Documentation Takes Its Toll on Physicians’ Time and Attention
by Flanagan, Mindy E and Militello, Laura G and Rattray, Nicholas A and Cottingham, Ann H and Frankel, Richard M
Journal of General Internal Medicine, ISSN 0884-8734, 7/2019, Volume 34, Issue 7, pp. 1096 - 1097
electronic medical record | Internal Medicine | attitude to computers | ambulatory care | Medicine & Public Health | physician-patient relations | MEDICINE, GENERAL & INTERNAL | HEALTH CARE SCIENCES & SERVICES | Physician and patient | Medical records | Medical colleges | Physicians | Medical personnel
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5. Full Text “Do You Know What I Know?”: How Communication Norms and Recipient Design Shape the Content and Effectiveness of Patient Handoffs
by Rattray, Nicholas A and Rattray, Nicholas A and Flanagan, Mindy E and Flanagan, Mindy E and Militello, Laura G and Militello, Laura G and Barach, Paul and Barach, Paul and Franks, Zamal and Franks, Zamal and Ebright, Patricia and Ebright, Patricia and Rehman, Shakaib U and Rehman, Shakaib U and Gordon, Howard S and Gordon, Howard S and Frankel, Richard M and Frankel, Richard M
Journal of General Internal Medicine, ISSN 0884-8734, 2/2019, Volume 34, Issue 2, pp. 264 - 271
Poor communication during end-of-shift transfers of care (handoffs) is associated with safety risks and patient harm. Despite the common perception that... 
risk management | patient safety | Medicine & Public Health | Internal Medicine | resident handoffs | qualitative research | communication | quality of care | sociolinguistics | Medical personnel | Physicians | Medical services | Cognitive ability | Norms | Patients | Acuity | Technical information | Medical centres | Judgments | Surgery | Safety engineering | Communication
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6. Full Text Systematic Heuristic Evaluation of Computerized Consultation Order Templates: Clinicians’ and Human Factors Engineers’ Perspectives
by Savoy, April and Patel, Himalaya and Flanagan, Mindy E and Weiner, Michael and Russ, Alissa L
Journal of Medical Systems, ISSN 0148-5598, 8/2017, Volume 41, Issue 8, pp. 1 - 9
We assessed the usability of consultation order templates and identified problems to prioritize in design efforts for improving referral communication. With a... 
Human engineering | Medical order entry systems | Medicine & Public Health | Statistics for Life Sciences, Medicine, Health Sciences | Referral and consultation | Heuristics | Health Informatics | Electronic health records | PRIMARY-CARE | INTERFACE | MEDICAL INFORMATICS | HEALTH CARE SCIENCES & SERVICES | USABILITY | REFERRAL COMMUNICATION | ELECTRONIC HEALTH RECORD | Business schools | Ergonomics | Analysis | Hospitals, Military | Engineers | Consulting services | Usability testing | Evaluation | Systems design | Human factors | Design analysis | Consultants | Medical referrals | Design improvements | Efficiency | Safety engineering | Design standards | Consultation | Patient safety | Recall | Usability | Recognition | Heuristic
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7. Full Text A qualitative study of clinical champions in context: Clinical champions across three levels of acute care
by Flanagan, Mindy E and Plue, Laurie and Miller, Kristine K and Schmid, Arlene A and Myers, Laura and Graham, Glenn and Miech, Edward J and Williams, Linda S and Damush, Teresa M
SAGE Open Medicine, ISSN 2050-3121, 1/2018, Volume 6, p. 2050312118792426
Objectives: To compare activities and field descriptions of clinical champions across three levels of stroke centers. Methods: A cross-sectional qualitative... 
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8. Full Text Health Services Use Among Gulf War Veterans and Gulf War Era Nondeployed Veterans: A Large Population-Based Survey
by Helmer, Drew A and Flanagan, Mindy E and Woolson, Robert F and Doebbeling, Bradley N
American Journal of Public Health, ISSN 0090-0036, 12/2007, Volume 97, Issue 12, pp. 2145 - 2148
We sought to analyze the self-reported hospitalization, emergency department visits, and outpatient visits of Persian Gulf War (deployed; n = 1896) and Persian... 
ILLNESSES | PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH | CARE | Ambulatory Care - utilization | United States | Humans | Hospitalization - statistics & numerical data | Logistic Models | Health Services - utilization | Insurance Coverage | Iowa | Health Surveys | Gulf War | Emergency Medical Services - utilization | Veterans - statistics & numerical data | Health Status | Insurance, Health | Veterans | Health aspects | Research | Hospitals | Health services | Health services utilization | Military personnel | Health care access | Persian Gulf War | Independent sample | Alcohol use | Research and Practice
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9. Full Text Context, culture and (non-verbal) communication affect handover quality
by Frankel, Richard M and Flanagan, Mindy and Ebright, Patricia and Bergman, Alicia and O'Brien, Colleen M and Franks, Zamal and Allen, Andrew and Harris, Angela and Saleem, Jason J
BMJ Quality & Safety, ISSN 2044-5415, 12/2012, Volume 21, Issue Suppl 1, pp. i121 - 127
Background Transfers of care, also known as handovers, remain a substantial patient safety risk. Although research on handovers has been done since the 1980s,... 
PATIENT HANDOFFS | PHYSICIAN | HEALTH CARE SCIENCES & SERVICES | HEALTH POLICY & SERVICES | MODEL | CARE | CHALLENGES | Video Recording - standards | Attitude of Health Personnel | Reproducibility of Results | Indiana | Humans | Facial Expression | Benchmarking | Interprofessional Relations | Patient Handoff - standards | Organizational Culture | Quality Assurance, Health Care | Gestures | Nonverbal Communication | Qualitative Research | Studies | Accuracy | Hospitals | Physicians | Research & development--R&D | Veterans | Breakdowns | Human performance | Patient safety | Health education | Standards | Verbal communication
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10. Full Text COLLEGE STUDENTS IN DISTRESS: CAN SOCIAL MEDIA BE A SOURCE OF SOCIAL SUPPORT?
by Drouin, Michelle and Reining, Lauren and Flanagan, Mindy and Carpenter, Maria and Toscos, Tammy
College Student Journal, ISSN 0146-3934, 12/2018, Volume 52, Issue 4, p. 494
Our goal was to examine undergraduates' social support sources, including social media (SM) sources and their preferences for SM features (i.e.. anonymity and... 
Psychological aspects | Technology application | Usage | Depression, Mental | Social media | Social networks | College students | Social aspects
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11. Full Text The Women's Health Curriculum by a problem-based learning method for medical students at the University of California, San Francisco
by Robertson, Patricia A and Brown, Jeanette S and Flanagan, Tracy A and Goldman, Mindy E and Learman, Lee A and Stevens, Ann E and Wilcox, Norma
American Journal of Obstetrics and Gynecology, ISSN 0002-9378, 1997, Volume 176, Issue 6, pp. 1368 - 1373
Our objectives were to (1) expand and strengthen the women's health curriculum at the University of California, San Francisco, and (2) evaluate the responses... 
Curriculum | medical school curriculum | medical school education | women's health | Medical school curriculum | Medical school education | Women's health | ISSUES | K SD OBSTETRICS & GYNECOLOGY | curriculum | EDUCATION | OBSTETRICS & GYNECOLOGY | Curriculum - standards | Women's Health | Humans | Middle Aged | Obstetrics - education | Problem-Based Learning | Gynecology - education | Pregnancy | San Francisco | Education, Medical - methods | Teaching Materials | Adolescent | Education, Medical - standards | Adult | Female | Aged | Curriculum - trends | Medical students | Women | Medical colleges | Education | Analysis | Curricula | Health aspects | Methods
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12. Full Text Pollinator visitation patterns strongly influence among-flower variation in selfing rate
by Jeffrey D. Karron and Karsten G. Holmquist and Rebecca J. Flanagan and Randall J. Mitchell
Annals of Botany, ISSN 0305-7364, 6/2009, Volume 103, Issue 9, pp. 1379 - 1383
• Background and Aims Adjacent flowers on Mimulus ringens floral displays often vary markedly in selfing rate. We hypothesized that this fine-scale variation... 
Mating systems | Pollinating insects | Bumblebees | Foraging | LINKING POLLINATOR BEHAVIOUR TO PLANT MATING PATTERNS | Pollinators | Self fertilization | Pollen | Plants | Flowers | Fruits | paternity analysis | Autogamy | geitonogamy | Bombus fervidus | Mimulus ringens | pollinator visitation sequence | bee | mating system | floral display | self-fertilization | monkeyflower | pollen carryover | SEED PRODUCTION | FLORAL DISPLAY SIZE | FERTILIZATION | POPULATION-DENSITY | MIMULUS-RINGENS PHRYMACEAE | PLANT SCIENCES | MULTIPLE PATERNITY | OUTCROSSING RATES | PLANTS | MIXED MATING SYSTEMS | Reproduction | Flowers - physiology | Animals | Analysis of Variance | Bees - physiology | Pollination - physiology | Linking Pollinator Behaviour to Plant Mating Patterns
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