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Journal of the Academy of Marketing Science, ISSN 1552-7824, 2014, Volume 43, Issue 2, pp. 137 - 158
...ORIGINAL EMPIRICAL RESEARCH Exploring value propositions and service innovation: a service-dominant logic study Per Skålén & Johanna Gummerus & Catharina von... 
Resource integration | Social Sciences, general | Business/Management Science, general | Value proposition | Service innovation | Service-dominant logic | Economics / Management Science | Marketing | MANAGEMENT | PERSPECTIVE | CUSTOMER | BUSINESS | VALUE CO-CREATION | OUTCOMES | MODEL | INSIGHTS | Organizational change | Analysis | Studies | Innovations | Quality of service | Value added
Journal Article
Journal of service research : JSR, ISSN 1552-7379, 2019, Volume 23, Issue 2, pp. 109467051988249 - 228
The predominant value discourse among scholars characterizes value cocreation as involving multiple actors at the micro-, meso-, and macrolevels in service... 
well-being | orchestration | value cocreation | BUSINESS | VALUE CO-CREATION | DOMINANT LOGIC | IDENTITY | VALUE PROPOSITIONS | PERSPECTIVES | FRAMEWORK | ENGAGEMENT | relational value | HEALTH-CARE | RESEARCH PRIORITIES | COPRODUCTION | transformative service research
Journal Article
Marketing Theory, ISSN 1470-5931, 3/2013, Volume 13, Issue 1, pp. 19 - 46
The present article alleviates the often-cited ambiguity of the value concept by proposing that value research consists of two main streams: value creation... 
value outcome determination | Customer value | experience | SD logic | value creation | marketing theory | RESOURCE-BASED VIEW | BUSINESS-TO-BUSINESS | BUSINESS | PERCEIVED VALUE | CO-CREATION | COMPETITIVE ADVANTAGE | CONSUMPTION PRACTICES | BEHAVIORAL INTENTIONS | CONSUMER-BEHAVIOR | SERVICE-DOMINANT LOGIC | VIRTUAL CUSTOMER ENVIRONMENTS
Journal Article
Management research review, ISSN 2040-8269, 2012, Volume 35, Issue 9, pp. 857 - 877
Purpose - Customer engagement is a concept that has emerged recently to capture customers' total set of behavioral activities toward a firm. The purpose of... 
Customer loyalty | Communities | Customer satisfaction | Social media | Brand community | Brands | Relationship benefits | Social networking sites | Customer engagement | Consumer behaviour | Facebook | Studies | Social networks | Online advertising | Marketing information systems | Creativity
Journal Article
Managing service quality, ISSN 0960-4529, 2014, Volume 24, Issue 3, pp. 206 - 229
Journal Article
Journal of Retailing and Consumer Services, ISSN 0969-6989, 2011, Volume 18, Issue 6, pp. 521 - 533
Context is an inherent part of service use experiences that helps to understand when mobile services generate superior value-in-use for customers and are... 
Context | Value-in-use | Customer value | Mobile service | Services | Wireless communication systems
Journal Article
Journal of service management, ISSN 1757-5818, 2018, Volume 29, Issue 4, pp. 569 - 592
Purpose Service-dominant logic acknowledges that actors can influence how service ecosystems evolve through institutional work, but empirical research is only... 
Service ecosystem | Dynamic capabilities | Service-dominant logic | Institutional work | PLS-SEM | RESOURCE-BASED VIEW | MANAGEMENT | PERFORMANCE | MARKET ORIENTATION | VALUE NETWORKS | INNOVATION | VALUE CO-CREATION | DOMINANT LOGIC | INSTITUTIONAL ENTREPRENEURSHIP | VALUE PROPOSITIONS | ENGAGEMENT | Initiatives | Customer services | Ecosystems
Journal Article
Journal of Services Marketing, ISSN 0887-6045, 02/2019, Volume 33, Issue 1, pp. 44 - 56
Purpose This study aims to introduce and characterize a specific form of self-service technology (SST), customer self-service devices (SSDs), as well as... 
QUALITY | Customer use features | ADOPTION | BUSINESS | DOMINANT LOGIC | MODEL | Service features | READINESS | CHALLENGES | Service delivery | Self-service technology | TECH | Prosumer | SATISFACTION | Smart services | Wearables | CONSUMER | TOUCH | Self-service device | Mobile commerce | Studies | Automation | Researchers | Customer services | Classification | Research | Marketing
Journal Article
Qualitative Market Research: An International Journal, ISSN 1352-2752, 06/2019, Volume 22, Issue 3, pp. 229 - 249
Purpose The purpose of this study was to explore what luxury represents to contemporary consumers in their own life contexts. Design/methodology/approach A... 
Literature reviews | Consumption | Researchers | Research | Price levels | Consumers
Journal Article
The journal of brand management, ISSN 1479-1803, 2012, Volume 20, Issue 4, pp. 283 - 297
Stories fascinate people and are often more easily remembered than facts. Much has been written about the power of stories in branding, but very little... 
brand experience | storytelling | brand associations | experiment | qualitative method | brand value | Influence | Consumer behavior | Forecasts and trends | Brand image | Storytelling | Brand identity | Studies
Journal Article