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customer satisfaction (11) 11
decision making trial and evaluation laboratory (5) 5
importance-performance analysis (4) 4
order-winners and qualifiers (4) 4
patient satisfaction (4) 4
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devices or arrangements, the optical operation of which ismodified by changing the optical properties of the medium of thedevices or arrangements for the control of the intensity,colour, phase, polarisation or direction of light, e.g.switching, gating, modulating or demodulating (1) 1
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The TQM Journal, ISSN 1754-2731, 08/2010, Volume 22, Issue 5, pp. 499 - 515
Purpose - This study seeks to propose a conceptual approach to assess the perceived service quality properly using Fuzzy logic. First, it aims to verify... 
Gap analysis | SERVQUAL | Customer satisfaction | Analysis of variance | Studies | Patient satisfaction | Variance analysis | Outpatient care facilities | Quality of service | Fuzzy logic | Hospitals | Linguistics | Markets | Segments | Fuzzy set theory | Fuzzy | Patients
Journal Article
Journal of Applied Sciences, ISSN 1812-5654, 2009, Volume 9, Issue 21, pp. 3792 - 3803
The goal of the study is to establish a new decision analysis methodology from a systematic perspective, in order to help business build market strategies and... 
Matrice d'Impacts Croises Multiplication Appliquee á un Classement (MICAC) | Order-winner criteria | Importance-performance analysis | Customer satisfaction
Journal Article
Jiaoyu Yanjiu Yuekan = Journal of Education Research, ISSN 1680-6360, 01/2017, Issue 277, pp. 18 - 33
.... At the time in November 2014, Legislation passed three relative of experimental education law by the Legislative Yuan and basis for the source of experimental education in Taiwan, however... 
Teacher education | Alternative education | Legislation
Journal Article
School Psychology International, ISSN 0143-0343, 2/2015, Volume 36, Issue 1, pp. 3 - 17
Journal Article
Asian Journal on Quality, ISSN 1598-2688, 08/2009, Volume 10, Issue 2, pp. 109 - 126
... , Hsiu-Yuan Hu 2 , Tieh-Min Yen 1 and Chih-Hung Tsai 3 † 1 Graduate Institute of Technology Management Chung-Hua University 707, Sec. 2, WuFu Rd., HsinChu, Taiwan... 
Journal Article
Asian journal on quality, ISSN 1598-2688, 2009, Volume 10, Issue 2, pp. 109 - 126
The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano's model and... 
Customer Satisfaction | Customer Loyalty | Kano`s Model | Medical Service Quality
Journal Article
Diabetes Research and Clinical Practice, ISSN 0168-8227, 2008, Volume 79, pp. S110 - S110
Journal Article
International journal of hospitality management, ISSN 0278-4319, 2012, Volume 31, Issue 4, pp. 1155 - 1166
The traditional IPA model has been considered to be a decision-making tool for service quality management. However, the IPA model does not meet the assumptions... 
DEMATEL | IPGA | Restaurant service quality | PERFORMANCE | CUSTOMER SATISFACTION | HOSPITALITY, LEISURE, SPORT & TOURISM | PERCEPTIONS | Decision-making | Analysis | Restaurant industry | Restaurants | Quality control | Quality management
Journal Article
School Psychology International, ISSN 0143-0343, 02/2015, Volume 36, Issue 1, pp. 3 - 17
This study proposed and tested a structural model of the effects of family cultural capital and reading motivation on reading behaviour in elementary school... 
Journal Article
Expert Systems With Applications, ISSN 0957-4174, 2011, Volume 38, Issue 8, pp. 9780 - 9787
Journal Article
The TQM Journal, ISSN 1754-2731, 01/2015, Volume 27, Issue 1, pp. 122 - 134
Purpose – The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory... 
Total quality management | Management science & operations | Quality management/systems | ANP | Order-winners and qualifiers | DEMATEL | Supplier quality performance
Journal Article
Jiaoyu Yanjiu Yuekan = Journal of Education Research, ISSN 1680-6360, 01/2015, Issue 251, p. 31
  The main purposes of this study review/examine evidence for the effectiveness of specific suicide-preventive interventions and to make recommendations for... 
Prevention programs | Suicides & suicide attempts | Teenagers | Social support
Journal Article
Journal of accounting, finance & management strategy, ISSN 1556-5793, 06/2016, Volume 11, Issue 1, p. 53
  This study aims to combine medical treatment frequency, perceived price and convenience, to propose a medical patient satisfaction model to explore the... 
Literature reviews | Brand loyalty | Hypotheses | Hospitals | Service industries | Customer services | Customer satisfaction | Personal health | Medical treatment | Quality | Patient satisfaction | Patients
Journal Article
TQM magazine, ISSN 1754-2731, 01/2015, Volume 27, Issue 1, p. 122
  Purpose - The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory... 
Performance evaluation | Suppliers | Decision making | Supply chains | Total quality
Journal Article
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