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International Journal of Bank Marketing, ISSN 0265-2323, 02/2019, Volume 37, Issue 1, pp. 192 - 209
Purpose - The purpose of this paper is to understand Indian consumers' intention to use mobile payments by examining their adoption readiness (AR) in the... 
Mobile payments | Technology readiness | Adoption readiness | Emerging markets | Privacy concerns | India | BUSINESS | INFORMATION PRIVACY | SELF-SERVICE TECHNOLOGIES | READINESS | ONLINE | USER ACCEPTANCE | SATISFACTION | CONSUMER ACCEPTANCE | USAGE INTENTION | BEHAVIORAL INTENTIONS | COMMERCE ADOPTION
Journal Article
Global Business Review, ISSN 0972-1509, 4/2016, Volume 17, Issue 2, pp. 351 - 374
The objective was to study the influence of self-service technology on customer experience and the attributes that constitute customer experience. The study... 
income | purpose of travel | Customer experience | self-service technology | Travel | Methodology (Data analysis) | Customer services | Leisure | Respondents | Methodology (Data collection) | Empowerment | Airline industry
Journal Article
01/2015, Elgar original reference, ISBN 9781848443686, 16
India’s journey to a leadership position in the world began with the unleashing of its economy in 1991. In the years before liberalization India typically... 
Marketing
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