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PloS one, ISSN 1932-6203, 12/2014, Volume 9, Issue 12, pp. e114013 - e114013
...Author(s): Vicente Martinez-Tur [sup.1] [sup.*], Vicente Penarroja [sup.1], Miguel A. Serrano [sup.2], Vanesa Hidalgo [sup.3], Carolina Moliner [sup.1], Alicia... 
Science & Technology - Other Topics | Multidisciplinary Sciences | Science & Technology | Decision Making | Conflict (Psychology) | Cooperative Behavior | Adult | Humans | Thinking | Decision-making | Heart rate | Decision making | Emotions | Index Medicus
Journal Article
PloS one, ISSN 1932-6203, 03/2019, Volume 14, Issue 3, pp. e0213582 - e0213582
Journal Article
Siglo cero, ISSN 0210-1696, 12/2018, Volume 49, Issue 4, p. 7
Journal Article
European journal of work and organizational psychology, ISSN 1359-432X, 03/2018, Volume 27, Issue 2, pp. 235 - 246
The goal of this research study is to examine whether employees' service quality perceptions improve after they participate in survey-feedback sessions. We... 
relational service quality | organizational-level positive intervention | Functional service quality | survey feedback | intellectual disability | Psychology, Applied | Business & Economics | Social Sciences | Management | Psychology | Studies | Employees | Nongovernmental organizations--NGOs | Quality of service
Journal Article
Journal of applied social psychology, ISSN 0021-9029, 01/2006, Volume 36, Issue 1, pp. 100 - 119
This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer... 
Psychology, Social | Psychology | Social Sciences | Surveys | Customer satisfaction | Analysis
Journal Article
Biological psychology, ISSN 0301-0511, 01/2020, Volume 149, pp. 107780 - 107780
•Intergroup conflict induced more conflict perception and negative mood.•During conflict, participants showed decreases in parasympathetic activation.•During... 
Testosterone | Sex differences | Intergroup conflict | Cortisol | Mood | Cardiovascular | Psychology, Biological | Psychology, Experimental | Social Sciences | Life Sciences & Biomedicine | Behavioral Sciences | Psychology | Science & Technology | Index Medicus
Journal Article
Social science computer review, ISSN 1552-8286, 07/2019, p. 089443931985959
Virtual communities (VCs) have become essential in current organizations and society, and so their sustainability is a topic of interest for researchers and... 
Computer Science, Interdisciplinary Applications | Information Science & Library Science | Social Sciences | Social Sciences, Interdisciplinary | Social Sciences - Other Topics | Technology | Computer Science | Science & Technology
Journal Article
Universitas psychologica, ISSN 1657-9267, 07/2014, Volume 13, Issue 3, pp. 947 - 960
In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance... 
Psychology, Multidisciplinary | Psychology | Social Sciences | PSYCHOLOGY, MULTIDISCIPLINARY
Journal Article
PloS one, ISSN 1932-6203, 11/2020, Volume 15, Issue 11, pp. e0242075 - e0242075
...Author(s): Naiara Vidal, Vicente Martinez-Tur *, Luminita Patras, Esther Gracia, Carolina Moliner, Jose Ramos Introduction Trust within small groups... 
Domestic relations | Participation | Intellectual disabilities | Funding | Decision making | Psychology | Professional ethics | Families & family life | Employees | Social integration | Hypotheses | Collaboration | Organizations | Teams | Informed consent | Software | Social identity | Index Medicus
Journal Article
Revista de psicología del trabajo y de las organizaciones, ISSN 1576-5962, 2018, Volume 34, Issue 2, pp. 95 - 101
This manuscript examines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative... 
Public services | Anchoring bias | Reputation | Negativity bias | Communication | Psychology, Applied | Psychology | Social Sciences
Journal Article