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Journal of service research : JSR, ISSN 1552-7379, 2012, Volume 15, Issue 4, pp. 370 - 389
This article explores in-depth what health care customers actually do when they cocreate value. Combining previously published research with data collected... 
value cocreation | coproduction | value | health care | practice styles | BUSINESS | DOMINANT LOGIC | CANCER | PARTNERS | CO-CREATION | CONSUMER | SERVICE | OUTCOMES | SCIENCE | EXCHANGE
Journal Article
Journal of Service Research, ISSN 1094-6705, 11/2007, Volume 10, Issue 2, pp. 123 - 142
.../1094670507309594 Tracey S.Dagger The University of Queensland Jillian C.Sweeney The University of Western Australia Lester W.Johnson The University of Melbourne This research... 
Health care | Intentions | Scale development | Service quality | Satisfaction | service quality | MULTIPLE-ITEM SCALE | CONSTRUCTS | intentions | BUSINESS | satisfaction | CONSUMER PERCEPTIONS | scale development | CARE | PATIENT SATISFACTION | CUSTOMER SATISFACTION | BEHAVIORAL INTENTIONS | STRUCTURAL EQUATION MODELS | CONSEQUENCES | EXPECTATIONS | health care | Studies | Qualitative research | Patient satisfaction | Quality of service
Journal Article
Journal of Service Research, ISSN 1094-6705, 8/2015, Volume 18, Issue 3, pp. 318 - 335
Transformative service research is particularly relevant in health care where the firm and customer can contribute to individual as well as societal... 
participation | resource integration | activities | hierarchy | customer effort in value cocreation activities | value cocreation | customer effort | quality of life | satisfaction | health care | EGO DEPLETION | SELF-CONTROL | BUSINESS | DOMINANT LOGIC | BREAST-CANCER | CO-CREATION | SERVICE | EXPERIENCE | SCALE | COMMUNICATION
Journal Article
Journal of Service Research, ISSN 1094-6705, 08/2007, Volume 10, Issue 1, pp. 22 - 42
Journal Article
Journal of retailing, ISSN 0022-4359, 2001, Volume 77, Issue 2, pp. 203 - 220
...Jillian C. Sweeney [a][*] Geoffrey N. Soutar [b] Abstract Value creation is widely discussed in the practitioner literature and is often a part... 
SATISFACTION | QUALITY | COMPETITIVE ADVANTAGE | PRICE | INFORMATION | CUSTOMER VALUE | BUSINESS | MODEL | CONSUMPTION | FUN | Retail industry | Beliefs, opinions and attitudes | Consumers | Marketing
Journal Article
Journal of service management, ISSN 1757-5818, 2018, Volume 29, Issue 5, pp. 883 - 906
Purpose Building on the multi-divisional business model (M-model), the purpose of this paper is to develop a better understanding of triadic business models –... 
Value creation | Innovation | Shared economy | Platform | Sustainability | Triadic business models | MANAGEMENT | PERSPECTIVE | SERVICES | PLATFORMS | RESEARCH AGENDA | CO-CREATION | COLLABORATIVE CONSUMPTION | SHARING-ECONOMY | ANTECEDENTS | TRUST | DARK SIDE | Brand loyalty | Costs | Suppliers | Customer services | Innovations | Employees | Research
Journal Article
Journal of service research : JSR, ISSN 1552-7379, 2016, Volume 9, Issue 1, pp. 3 - 18
Journal Article
Energy policy, ISSN 0301-4215, 2013, Volume 61, pp. 371 - 381
Financial pressure and concern for the environment has meant many consumers are aware of the need to reduce their consumption of many resources, including... 
Energy cultures framework | Energy saving behaviours | Consumers | ENVIRONMENTAL SCIENCES | POLICY | ENERGY & FUELS | ECONOMICS | ENVIRONMENTAL STUDIES | MOTIVATION | INTERVENTION | CONSUMPTION | Energy consumption | Control | Planning | Energy conservation | United States
Journal Article
Industrial Marketing Management, ISSN 0019-8501, 2011, Volume 40, Issue 8, pp. 1264 - 1273
Building on capability theory, this paper presents a reconceptualization of the innovation capability construct within a knowledge-intensive service context,... 
Professional service firms | Capability theory | Innovation capability | Scale development | MANAGEMENT | DETERMINANTS | KNOWLEDGE | INDUSTRIES | BUSINESS | ORGANIZATIONAL PERFORMANCE | COMPETITIVE ADVANTAGE | ORIENTATION | CREATIVITY | COLLABORATION | STRUCTURAL EQUATION MODELS | ANTECEDENTS
Journal Article
Journal of service research : JSR, ISSN 1552-7379, 2013, Volume 16, Issue 4, pp. 488 - 502
Although frontline customer service employees play a vital role in many firms, their part in service delivery is often underappreciated. The interaction... 
spillover | service quality | employee-customer interaction | attribute evaluability | customer service | field experiment | health care | ATTRIBUTES | QUALITY | CONTACT SERVICE EMPLOYEES | INFORMATION | BUSINESS | MODEL | CUSTOMERS | SATISFACTION MEASURES | ERROR | SCALE | VALIDITY
Journal Article
European Journal of Marketing, ISSN 0309-0566, 04/2008, Volume 42, Issue 3/4, pp. 344 - 364
...: receiver perspectives Jillian C. Sweeney, Geoffrey N. Soutar and Tim Mazzarol University of Western Australia, Crawley, Australia Abstract Purpose – Word of mouth (WOM... 
Services marketing | Consumer behaviour | Consumers | services marketing | REDUCTION | INFORMATION | RIPPLE | consumer behaviour | consumers | DIFFUSION | BUSINESS | COMMUNICATION | Studies | Consumer behavior | Focus groups | Service industries | Word of mouth advertising
Journal Article