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South African Journal of Economic and Management Sciences, ISSN 1015-8812, 03/2018, Volume 21, Issue 1, pp. e1 - e11
Journal Article
Journal of Applied Business Research, ISSN 0892-7626, 01/2016, Volume 32, Issue 1, pp. 289 - 302
Insurance agents globally struggle with clients who do not understand the importance of disciplined savings and of meeting with them at least once a year to... 
Customer Loyalty | Financial Services | Commitment | Quality Advice | Trust
Journal Article
by Lo, Stephanie W and Gladstone, Rebecca A and van Tonder, Andries J and Lees, John A and du Plessis, Mignon and Benisty, Rachel and Givon-Lavi, Noga and Hawkins, Paulina A and Cornick, Jennifer E and Kwambana-Adams, Brenda and Law, Pierra Y and Ho, Pak Leung and Antonio, Martin and Everett, Dean B and Dagan, Ron and von Gottberg, Anne and Klugman, Keith P and McGee, Lesley and Breiman, Robert F and Bentley, Stephen D and Brooks, Abdullah W and Corso, Alejandra and Davydov, Alexander and Maguire, Alison and Pollard, Andrew and Kiran, Anmol and Skoczynska, Anna and Moiane, Benild and Beall, Bernard and Sigauque, Betuel and Aanensen, David and Lehmann, Deborah and Faccone, Diego and Foster-Nyarko, Ebenezer and Bojang, Ebrima and Egorova, Ekaterina and Voropaeva, Elena and Sampane-Donkor, Eric and Sadowy, Ewa and Bigogo, Godfrey and Mucavele, Helio and Belabbès, Houria and Diawara, Idrissa and Moïsi, Jennifer and Verani, Jennifer and Keenan, Jeremy and Nair Thulasee Bhai, Jyothish N and Ndlangisa, Kedibone M and Zerouali, Khalid and Ravikumar, K L and Titov, Leonid and De Gouveia, Linda and Alaerts, Maaike and Ip, Margaret and de Cunto Brandileone, Maria Cristina and Hasanuzzaman, Md and Paragi, Metka and Nurse-Lucas, Michele and Ali, Mushal and Elmdaghri, Naima and Croucher, Nicholas and Wolter, Nicole and Porat, Nurit and Eser, Özgen Köseoglu and Akpaka, Patrick E and Turner, Paul and Gagetti, Paula and Tientcheu, Peggy-Estelle and Carter, Philip E and Mostowy, Rafal and Kandasamy, Rama and Ford, Rebecca and Henderson, Rebecca and Malaker, Roly and Shakoor, Sadia and Grassi Almeida, Samanta Cristine and Saha, Samir K and Doiphode, Sanjay and Madhi, Shabir A and Devi Sekaran, Shamala and Srifuengfung, Somporn and Obaro, Stephen and Clarke, Stuart C and Nzenze, Susan A and Kastrin, Tamara and Ochoa, Theresa J and Balaji, Veeraraghavan and Hryniewicz, Waleria and Urban, Yulia and The Global Pneumococcal Sequencing Consortium and Global Pneumococcal Sequencing Con and Global Pneumococcal Sequencing Consortium
The Lancet Infectious Diseases, ISSN 1473-3099, 07/2019, Volume 19, Issue 7, pp. 759 - 769
Journal Article
International Journal of Bank Marketing, ISSN 0265-2323, 04/2018, Volume 36, Issue 2, pp. 393 - 408
Journal Article
Journal of Retailing and Consumer Services, ISSN 0969-6989, 11/2018, Volume 45, pp. 92 - 102
In the modern retail environment, customers continuously rely on other consumers for assistance when interacting with retailers’ digital technologies. This... 
Affective commitment | Digital technologies | Customer citizenship | RELATIONSHIP QUALITY | BUSINESS | USER ACCEPTANCE | SATISFACTION | INFORMATION-TECHNOLOGY | COMMITMENT | CONSUMER ACCEPTANCE | ANTECEDENTS | INTERNET BANKING | MODERATING ROLE | TRUST | Retail industry | Citizenship | Consumer behavior | Home banking services
Journal Article
European Business Review, ISSN 0955-534X, 01/2017, Volume 29, Issue 1, pp. 43 - 60
Purpose The aim of this study is to determine whether customer satisfaction, trust and commitment as relationship quality factors can be valuable to a luxury... 
Behavioural intention | Commitment | Customer satisfaction | Trust | Competition | Customer services | Quality of service | Competitive advantage | Automobiles | Motor vehicle industry | Marketing
Journal Article
Journal of Applied Business Research, ISSN 0892-7626, 2015, Volume 31, Issue 1, pp. 239 - 254
The general misuse of the focus group method may have quality implications for decision-making processes of organisations across the industry spectrum and for... 
Focus groups | Quality guidelines | Research users | Challenges | Research suppliers | Studies | Operations research | Management decisions | Marketing
Journal Article
The Service Industries Journal, ISSN 0264-2069, 10/2018, Volume 38, Issue 13-14, pp. 948 - 973
The study examines the interrelationships between selected relationship marketing constructs, namely customer satisfaction, trust, perceived value and... 
trust | customer perceived value | 顾客满意度 | customer satisfaction | 情感承诺;顾客参与 | 顾客感知价值 | Affective commitment | customer engagement | CONTINUANCE | MANAGEMENT | LOYALTY | MODEL | BRANDS | SATISFACTION | NORMATIVE COMMITMENT | FUNDAMENTAL PROPOSITIONS | ANTECEDENTS | PERCEIVED SERVICE QUALITY
Journal Article
European Business Review, ISSN 0955-534X, 10/2017, Volume 29, Issue 6, pp. 642 - 663
Purpose More research is required into the underlying reasons for passive innovation resistance. This paper aims to propose that consumers who passively resist... 
Passive innovation resistance | Conservatism | Product innovations | Psychology | Innovations | Attitudes | Perceptions | Marketing | Intercultural communication | Materialism | Studies | Consumer behavior | Competitive advantage | Product development | Ethnocentrism
Journal Article
The International Journal of Quality & Reliability Management, ISSN 0265-671X, 05/2020, Volume 37, Issue 4, pp. 609 - 634
Purpose In the absence of direct employee involvement, customers sharing knowledge and know-how with other customers during self-service encounters is key for... 
Exchanging | Model testing | Factor analysis | Online banking | Reciprocity | Encounters | Social exchange theory | Quality of service | Banking | Electronic banking | Employees | Citizenship | Research | Motivation | Customer services | Customers | Knowledge sharing | Behavior | Quality assessment
Journal Article
International Journal of Quality & Reliability Management, ISSN 0265-671X, 04/2019, Volume 36, Issue 4, pp. 601 - 619
Purpose The purpose of this paper is to assess the mediating effect of customer engagement on the relationships between selected relationship quality and value... 
Relationship marketing | Studies | Brand loyalty | Customer satisfaction | Insurance | Online advertising | Term insurance | Marketing information systems | Quality management
Journal Article
International Journal of Quality and Reliability Management, ISSN 0265-671X, 04/2019, Volume 36, Issue 4, pp. 601 - 619
Journal Article
South African Journal of Economic and Management Sciences, ISSN 1015-8812, 2011, Volume 14, Issue 2, pp. 153 - 169
This study investigates various threats to the survival of independent financial advisers in their organisational life cycle.  Telephone interviews... 
Small business survival | Organisational life cycle | Independent financial advisers | Small business problems
Journal Article
South African Journal of Economic and Management Sciences, ISSN 2222-3436, 2011, Volume 14, Issue 2, pp. 155 - 169
This study investigates various threats to the survival of independent financial advisers in their organisational life cycle. Telephone interviews were... 
Economics | Business, Finance | Management | Public Administration | Business | Communication
Journal Article
International Journal of Bank Marketing, ISSN 0265-2323, 10/2018, Volume 36, Issue 7, pp. 1347 - 1366
Purpose The purpose of this paper is to explore the proposed relationships between perceived usefulness (a dimension of perceived value), the relationship... 
Perceived usefulness | Continuous commitment | Perceived value | Relationship quality | Positive word-of-mouth intention | Competence trust | CUSTOMER COMMITMENT | PERFORMANCE | SERVICE QUALITY | BUSINESS | MODEL | LOYALTY | SATISFACTION | WORD-OF-MOUTH | BEHAVIORAL INTENTIONS | ANTECEDENTS | TRUST | Electronic banking | Customer services | Trust | Banking
Journal Article
Journal of antimicrobial chemotherapy, ISSN 0305-7453, 2020, Volume 75, Issue 3, pp. 512 - 520
Objectives: We reported tet(S/M) in Streptococcus pneumoniae and investigated its temporal spread in relation to nationwide clinical interventions. Methods: We... 
Infectious Diseases | Pharmacology | Microbiology (medical) | Pharmacology (medical) | INFECTIOUS DISEASES | SEROTYPE 35B | DISEASE | VACCINATION | MICROBIOLOGY | PHARMACOLOGY & PHARMACY | IDENTIFICATION | SPREAD | Original Research
Journal Article
Acta Commercii, ISSN 2413-1903, 03/2016, Volume 16, Issue 1, pp. e1 - e10
Orientation: Independent financial advisers in South Africa can make a valuable contribution to the financial well-being of the country’s citizens and, through... 
Customer Satisfaction | Supplier Image | South Africa | Commitment | Trust | Relationship Marketing
Journal Article
The International Review of Retail, Distribution and Consumer Research, ISSN 0959-3969, 08/2016, Volume 26, Issue 4, pp. 435 - 455
eWOM communication is certainly one of the most influential drivers of purchase decisions. However, little knowledge is available on the factors that influence... 
Authority | interestingness | eWOM credibility | homophily | source trustworthiness | Fast food industry | Millennials | Word of mouth advertising | Credibility | Consumers
Journal Article