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满意度 (4941) 4941
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satisfaction (2149) 2149
customer satisfaction (1982) 1982
工作满意度 (1863) 1863
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service quality (1554) 1554
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customer loyalty (675) 675
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learning satisfaction (472) 472
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trust (200) 200
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user satisfaction (169) 169
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The Service Industries Journal, ISSN 0264-2069, 04/2020, Volume 40, Issue 5-6, pp. 380 - 393
The importance of the effect of work climate and employee attitude on customer satisfaction has attracted the attention of practitioners and researchers, and,... 
satisfaction at work | 变革型领导 | 顾客满意度 | customer satisfaction | 工作满意度 | Service-profit chain | 服务-利润链 | 组织绩效 | transformational leadership | organizational performance | DESIGN | METAANALYSIS | MANAGEMENT | PERFORMANCE | JOB-SATISFACTION | TRANSACTIONAL LEADERSHIP | MODELS | CONSEQUENCES | WORK | MULTILEVEL | TRUST
Journal Article
The Service Industries Journal, ISSN 0264-2069, 03/2018, Volume 38, Issue 3-4, pp. 164 - 181
Journal Article
Journal of Sustainable Tourism, ISSN 0966-9582, 04/2013, Volume 21, Issue 3, pp. 434 - 457
Journal Article
The Service Industries Journal, ISSN 0264-2069, 10/2018, Volume 38, Issue 13-14, pp. 948 - 973
The study examines the interrelationships between selected relationship marketing constructs, namely customer satisfaction, trust, perceived value and... 
trust | customer perceived value | 顾客满意度 | customer satisfaction | 情感承诺;顾客参与 | 顾客感知价值 | Affective commitment | customer engagement | CONTINUANCE | MANAGEMENT | LOYALTY | MODEL | BRANDS | SATISFACTION | NORMATIVE COMMITMENT | FUNDAMENTAL PROPOSITIONS | ANTECEDENTS | PERCEIVED SERVICE QUALITY
Journal Article
Family Process, ISSN 0014-7370, 09/2019, Volume 58, Issue 3, pp. 734 - 748
Journal Article
The Service Industries Journal, ISSN 0264-2069, 03/2020, Volume 40, Issue 3-4, pp. 243 - 267
Predictors for developing long-term orientation are of great interest to researchers and practitioners in the franchise industry since long-term orientation is... 
trust | 企业社会责任 | 长期定位 | 信任 | 满意度 | 道德价值 | Ethical value | corporate social responsibility | long-term orientation | satisfaction | MANAGEMENT | PERFORMANCE | LOYALTY | MODEL | SUPPLIER RELATIONSHIPS | VALUES | ANTECEDENTS | MODERATING ROLE | ETHICS
Journal Article
中国通信:英文版, ISSN 1673-5447, 2016, Volume 13, Issue 11, pp. 260 - 268
The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on... 
工业产品 | 顾客满意度 | 层次理论 | 企业客户 | 客户满意度 | 工业应用 | 影响因素 | 管理应用程序 | Industries | "mobile monitor" | Customer satisfaction | industry application products | experiential level theory | Mobile communication | Reliability | Monitoring | mobile monitor | customer satisfaction | TELECOMMUNICATIONS
Journal Article
The Service Industries Journal, ISSN 0264-2069, 04/2019, Volume 39, Issue 5-6, pp. 420 - 461
Given how important it is to provide superior value to customers and to maintain customer loyalty for a sustainable competitive advantage, the aim of this... 
Relationship marketing | 关系质量 | 客户忠诚度 | customer satisfaction | 感知客户价值 | 客户满意度 | customer loyalty | relationship quality | perceived customer value | 关系营销 | RELATIONSHIP MANAGEMENT | MANAGEMENT | DETERMINANTS | SERVICE QUALITY | LOYALTY | PERCEIVED VALUE | MEDIATING ROLE | SATISFACTION | VALUE CREATION | TRUST
Journal Article
The Service Industries Journal, ISSN 0264-2069, 09/2019, Volume 39, Issue 11-12, pp. 877 - 900
Recently, workplace harassment in the form of superiors abusing their power over subordinates has emerged as a social problem. In the deluxe hotel work... 
离职意向 | turnover intent | 过度劳累 | engagement | 满意度 | Workplace harassment | 参与 | deluxe hotel | 豪华酒店 | 职场骚扰 | satisfaction | burnout | GRADUATE NURSES | ROLE STRESS | MANAGEMENT | TURNOVER INTENTION | SEXUAL-HARASSMENT | JOB-SATISFACTION | WORK ENGAGEMENT | ABUSIVE SUPERVISION | MEDIATING ROLE | MODERATING ROLE
Journal Article
The Service Industries Journal, ISSN 0264-2069, 12/2018, Volume 38, Issue 15-16, pp. 1095 - 1115
Journal Article
Journal of Global Scholars of Marketing Science: George P. Moschis tribute special issue, part two, ISSN 2163-9159, 01/2020, Volume 30, Issue 1, pp. 4 - 17
The relationship between materialism and life satisfaction has been widely researched, but the direction of the presumed causality is a subject of debate. Most... 
物质主义 | stress | family disruptions | materialism | Life course | 生命历程 | 家庭破裂 | 生活满意度 | 压力 | life satisfaction | 경영학
Journal Article
The Service Industries Journal, ISSN 0264-2069, 06/2018, Volume 38, Issue 7-8, pp. 431 - 445
This study sought to examine the relationship between human resource practice outcomes and service innovation. It also examines the moderating role of... 
服务创新 | knowledge sharing | employee commitment | 工作满意度 | 职场友谊 | workplace friendship | 员工承诺 | 知识共享 | Service innovation | job satisfaction | SELF-EFFICACY | MANAGEMENT | PERFORMANCE | KNOWLEDGE | DYNAMIC CAPABILITIES | SATISFACTION | WORKPLACE | ROLES | FRIENDSHIP | ORGANIZATIONAL COMMITMENT | COPRODUCTION
Journal Article
The Service Industries Journal, ISSN 0264-2069, 06/2018, Volume 38, Issue 7-8, pp. 446 - 466
Technical reliability of self-service technologies (SSTs) has been found to be a strong determinant of satisfaction with tech-enabled services. Yet, the... 
customer satisfaction | self-service technology | 客户满意度 | 自助服务技术 | Perceived reliability | technology trust | perceived risk | 感知可靠性 | 感知风险 | 技术信任 | QUALITY DIMENSIONS | RETAIL | MANAGEMENT | BUSINESS-TO-BUSINESS | RISK | IMPACT | CONSUMER ADOPTION | ACCEPTANCE MODEL | ELECTRONIC COMMERCE | INTERNET BANKING | TRUST
Journal Article
The Service Industries Journal, ISSN 0264-2069, 12/2018, Volume 38, Issue 15-16, pp. 1067 - 1094
Journal Article