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Journal of Consumer Affairs, ISSN 0022-0078, 2015, Volume 49, Issue 2, pp. 407 - 435
The increasing pervasiveness of high‐cost alternative financial services (AFS) has captured the attention of policymakers, consumer educators, and financial... 
OVERCONFIDENCE | BUSINESS | ECONOMICS | BEHAVIOR | Financial literacy | Decision-making | Services | Alternative financial services | Research | Financial research | Personal loans | Studies | Consumer behavior | Borrowing | Decision making | Financial services
Journal Article
Social Indicators Research, ISSN 0303-8300, 10/2018, Volume 139, Issue 3, pp. 1169 - 1185
Journal Article
International Journal of Bank Marketing, ISSN 0265-2323, 06/2018, Volume 36, Issue 5, pp. 988 - 1007
Purpose-The purpose of this paper is to develop a better understanding of the practical matter of customer loyalty (CLOY) in the banking industry context. As... 
Customer care | Customer loyalty | Brand trust | Customer satisfaction | Product/service offerings appeal | SWITCHING COSTS | COMMON METHOD BIAS | ALTERNATIVE ATTRACTIVENESS | QUALITY DIMENSIONS | PERFORMANCE | BUSINESS | SATISFACTION | IMPACT | METHOD VARIANCE | CONSUMER-TRUST
Journal Article
Race and Social Problems, ISSN 1867-1748, 6/2019, Volume 11, Issue 2, pp. 149 - 160
Journal Article
Journal of Consumer Policy, ISSN 0168-7034, 03/2017, Volume 40, Issue 1, pp. 51 - 79
There is concern that the increasing number of alternative financial services in communities across the USA is risking individuals' financial health by... 
Alternative financial services | Payday lenders | Collective efficacy | National Financial Capability Study (NFCS) | Studies | Health care costs | Payday loans | Consumers | Probability | Regulation | Community services | Health care services policy | Financial services
Journal Article
Journal of Community Practice, ISSN 1070-5422, 01/2019, Volume 27, Issue 1, pp. 5 - 30
This study extends research on financial inclusion by exploring the composition of financial services within communities. Using propensity-score-adjusted... 
savings account | national financial capability study | Financial inclusion | alternative financial services | Low income groups | Ownership | Savings accounts | Households | Banking | Community services | Financial services
Journal Article
Journal of Pension Economics and Finance, ISSN 1474-7472, 2019, pp. 1 - 14
AbstractA large number of Americans do not have bank accounts (the ‘unbanked’) or rely on costly alternative financial services (AFS) such as payday loans (the... 
Alternative financial services | unbanked | underbanked | minorities
Journal Article
Journal of Social Service Research, ISSN 0148-8376, 05/2016, Volume 42, Issue 3, pp. 412 - 424
We examine the heterogeneity of alternative financial services (AFS) use by constructing an empirically rigorous typology of financial knowledge and behaviors.... 
Alternative financial services | financial education | financial knowledge | financial capability | SOCIAL WORK | Consumer behavior | Social classes | Financial services
Journal Article
Journal of family and economic issues, ISSN 1058-0476, 09/2016, Volume 37, Issue 3, pp. 450 - 460
This study examined the association of financial access and alternative financial services (AFS) using a nationally representative sample from the 2012... 
Studies | Alternatives
Journal Article
06/2013
The objective of this technical note is to evaluate the existing legal, regulatory and institutional framework of financial Alternative dispute resolution... 
CHECKS | LEGAL FRAMEWORK | PENSION | FINANCIAL ACCOUNTS | ABUSE | REGULATORY RULES | MORTGAGES | BINDING DECISION | CONSUMERS | FINANCIAL MATTERS | INTEREST RATES | JUDGES | CONSULTATION PROCESS | FINANCIAL SYSTEM | NATIONAL BANK | LAWS | INVESTIGATOR | FINANCIAL INSTITUTION | ECONOMIC CIRCUMSTANCES | RESPONSIBILITIES | FINANCIAL SECTOR | ALTERNATIVE DISPUTE RESOLUTION | JUDICIAL RESOLUTION | CREDIT INSTITUTIONS | REGULATORY FRAMEWORK | CREDIT PROVIDERS | MARKET SHARE | FINANCIAL INSTITUTIONS | WAIVER | FINANCIAL CONSUMERS | FINANCIAL SERVICES INDUSTRY | INSTITUTIONAL ARRANGEMENTS | LEGISLATION | FINANCIAL LITERACY | ACCOUNTABILITY | INCOME | PROFESSIONAL ASSOCIATIONS | BANKS | REORGANIZATION | BINDING DECISIONS | INSURANCE COMPANY | INVESTIGATION | PENSION COMPANIES | REASONABLE TIME | BANKING PRODUCTS | CONSUMER PROTECTION LAW | JURISDICTION | SECURITIES | STAKEHOLDERS | LAWYER | FINANCIAL SERVICES PROVIDERS | HEALTH INSURANCE | TOTAL COST | CONTRIBUTIONS | FINANCIAL CRISIS | PAYMENT SYSTEMS | DEPOSITS | MINISTERS | NATIONAL LAWS | ARBITRATION | SETTLEMENT | STAKEHOLDER | FINANCIAL SERVICES | INFORMAL PROCEDURE | SANCTIONS | THIRD PARTIES | CONTRACTUAL DISPUTES | FINANCIAL MARKET | ADR | PENSION FUND | SALARY | INSURANCE COMPANIES | CONSUMER RIGHTS | LICENSES | NET ASSETS | LICENSE | BEST PRACTICE | IMPARTIAL INFORMATION | LEGAL PROCEDURE | CONSUMER GROUPS | JUSTICE | CONSUMER KNOWLEDGE | LEGAL POWERS | ADMINISTRATIVE COURT | ARBITRATION COURT | LEGAL REQUIREMENTS | FINANCIAL EDUCATION | STATE GOVERNMENTS | BENEFICIARIES | CREDIT CARDS | SOCIAL SECURITY | CONSUMER PROTECTION | FINANCIAL REGULATORS | JUDICIAL INDEPENDENCE | LEASES | SOURCE OF INFORMATION | TRANSPARENT PROCEDURES | INSURANCE | INVESTMENT COMPANIES | CODE OF CONDUCT | FINANCIAL SERVICES PROVIDER | JUDGE | INSTITUTIONAL FRAMEWORK | CLAIM | FINANCIAL SERVICE PROVIDER | INVESTMENT CAPITAL | INVESTMENT PRODUCTS | UNFAIR TRADE | TRANSPARENCY | FINANCIAL REGULATOR | CONSUMER CREDIT | FINANCIAL SECTORS | BANKING SERVICE | PRIVATE PENSIONS | BANK SUPERVISION | FINANCIAL SERVICE | PENSIONS | CONFIDENCE | CURRENCY | BANK OF SPAIN | CONSUMER COMPLAINT | CONSUMER COMPLAINTS | FINANCIAL CONSUMER | CONSOLIDATION | JUDGMENT | FINANCIAL SERVICE PROVIDERS | CONSUMER ADVICE | LAWYERS | SAVINGS | TITLE | CONFLICTS OF INTEREST
Book
2013, ISBN 110702871X, xiv, 267
Nearly all major global financial centres have developed systems of consumer financial dispute resolution. Such systems aim to assist parties to resolve a... 
Dispute resolution (Law) | Consumer protection | Arbitration and award | Law and legislation | Financial services industry | Ombudspersons
Book
Journal of Poverty, ISSN 1087-5549, 06/2019, Volume 23, Issue 4, pp. 317 - 335
This study explored factors related to the use of alternative financial services (i.e., payday loans, prepaid debit cards, pawn shops, auto title lenders, and... 
People with disabilities | poverty | alternative financial services | financial capability | Policy making | Disability | Loans | Social policy | Disabled people | Social work | Financial services | Alternative approaches
Journal Article