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2013, ISBN 0071813373, xv, 281 pages
"The fastest way to improve your business results is to get your people - your customers, partners, and employees - to perform better. The best way to get them... 
Brand loyalty | Organizational behavior | Corporate culture | Customer relations | Management | Marketing
Book
Tourism Management, ISSN 0261-5177, 04/2018, Volume 65, pp. 245 - 255
Tourism loyalty is a key topic that has been covered in literature mainly from a very homogenous perspective. This study analyses horizontal loyalty... 
Coopetition | Segmenting | Image | Motivations | Horizontal loyalty | Competitiveness | MANAGEMENT | BEHAVIOR | MODEL | IMAGE-FORMATION | MULTI-BRAND LOYALTY | SATISFACTION | COMPETITION | CUSTOMER LOYALTY | NOVELTY SEEKING | HOSPITALITY, LEISURE, SPORT & TOURISM | SERVICE | ENVIRONMENTAL STUDIES | REPEAT VISITS | Sustainable development | Travel industry
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 04/2015, Volume 27, Issue 3, pp. 415 - 430
Purpose - The purpose of this study is to reflect on Bowen and Chen's study and provide insight for researchers to help them build loyalty models that will fit... 
Market segmentation | Consumer behavior | Customer loyalty | Generational differences | Customer satisfaction | Hotel management | QUALITY | MANAGEMENT | COMMITMENT | IMAGE | GENERATION-Y | PRODUCT | HOSPITALITY, LEISURE, SPORT & TOURISM | BRAND TRUST
Journal Article
1978, Wiley series on marketing management, ISBN 0471028452, xiv, 157
Book
Journal of Marketing, ISSN 0022-2429, 1/1999, Volume 63, Issue 4_suppl1, pp. 33 - 44
Journal Article
Annals of Tourism Research, ISSN 0160-7383, 2011, Volume 38, Issue 3, pp. 1009 - 1030
► This study introduces a parsimonious measure of consumer based brand equity. ► This study captures a wider spectrum of symbolic consumption. ► This study... 
brand loyalty | brand equity | customer satisfaction | Brand loyalty | Customer satisfaction | Brand equity | PERSONALITY | PROFITABILITY | MARKET | MODEL | EMPIRICAL-EXAMINATION | SELF-CONCEPT | CONSEQUENCES | HOSPITALITY, LEISURE, SPORT & TOURISM | PERCEIVED SERVICE QUALITY | PERCEPTIONS | SOCIOLOGY | Consumer behavior | Brand image | Brand identity
Journal Article
Journal of Marketing, ISSN 0022-2429, 4/2006, Volume 70, Issue 2, pp. 122 - 132
The drivers of customer loyalty intentions are dynamic. What remains unclear is how these intentions evolve through the introduction and growth phases of a... 
Consumer research | Brand loyalty | Cell phones | Customers | Psychological attitudes | Brands | Cognitive models | Loyalty | Marketing | Marketing strategies | CUSTOMER SATISFACTION INDEX | CHOICE | COMMITMENT | QUALITY | DYNAMIC-MODEL | RETENTION | BEHAVIOR | CONSEQUENCES | BUSINESS | ATTITUDES | EQUITY | Customer loyalty | Usage | Models | Product life cycle | Analysis
Journal Article
Journal of the Academy of Marketing Science, ISSN 0092-0703, 6/2003, Volume 31, Issue 3, pp. 229 - 240
Journal Article
Journal of Marketing, ISSN 0022-2429, 05/2009, Volume 73, Issue 3, pp. 69 - 85
Journal Article
Journal of Services Marketing, ISSN 0887-6045, 07/2013, Volume 27, Issue 4, pp. 334 - 344
Journal Article
Journal of Business Research, ISSN 0148-2963, 05/2012, Volume 65, Issue 5, pp. 648 - 657
Journal Article
Journal of Service Research, ISSN 1094-6705, 11/2008, Volume 11, Issue 2, pp. 142 - 160
In this article, the authors focus on the concept of relational equity, that is, the customer perception of distributive justice within a continuous... 
Loyalty | Relationship age | Trust | Relational equity | Satisfaction | trust | relational equity | RELATIONSHIP MANAGEMENT | DETERMINANTS | DYNAMIC-MODEL | CONSTRUCTS | RETENTION | loyalty | relationship age | BUSINESS | satisfaction | BRAND LOYALTY | COMPETITIVE ADVANTAGE | CONSUMER SATISFACTION | BUYER-SELLER RELATIONSHIPS
Journal Article
Tourism Management, ISSN 0261-5177, 02/2014, Volume 40, pp. 213 - 223
Extant literature is inconclusive on the linkage between destination image and tourist loyalty, due to the multi-dimensional nature of the two concepts. The... 
Tourist loyalty | Quantitative | Destination image | Meta-analysis | REVISIT INTENTION | SELF-CONGRUITY | FUTURE BEHAVIOR | MANAGEMENT | TRAVEL INTENTIONS | STRUCTURAL MODEL | MOTIVATION | BRAND LOYALTY | ATTITUDE | SATISFACTION | BEHAVIORAL INTENTIONS | HOSPITALITY, LEISURE, SPORT & TOURISM | ENVIRONMENTAL STUDIES | Travel industry | Analysis
Journal Article