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2013, ISBN 0816689385, xiv, 242
What happens over time to Indians who spend their working hours answering phone calls from Americans-and acting like Americans themselves? To find out, the... 
Call centers | Call center agents | Social aspects | Transnationalism | Intercultural communication | Group identity | Population Studies | Sociology | India | Political Science
Book
2015, ISBN 9780822358534, x, 154 .
"In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences... 
Call centers | Call center agents | Globalization | Intercultural communication | History | Call centers - India - Gurgaon
Book
2017, Wildcat: workers' movements and global capitalism, ISBN 0745399088, 200 pages
"Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an... 
Call center agents | Anthropology | Call centers | Social aspects | Great Britain
Book
2009, Studies in comparative political economy and public policy, ISBN 9781442639942, xvi, 326
"Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of... 
Call centers | Management | Call center agents | Employment | Social conditions | Business | Political Science | Work, Organisation and Wellbeing | business studies | Commerce, Management, Tourism and Services | 159999
Book
2012, 1, ISBN 0801477670, x, 174
"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class,... 
Service industries workers | Customer services | Call center agents | Social aspects | International business enterprises | Identity (Psychology) | Social conditions | Intercultural communication | Sociology | India
Book
2012, 1, ISBN 9780801450471, cm.
The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the... 
Call centers | Service industries workers | Industrial management | Employee participation | United States | Labor unions | Telecommunication | Employees | Germany | Political Science
Book
Telemarketing & call center solutions, ISSN 1521-0766, 1995
Journal
Book
2013, 1, ISBN 9781409454137, 200
As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems... 
Work | Youth | Call centers | Labor market | Deindustrialization | Call center agents | Industrial sociology
Book
2016, ISBN 9781487520595, x, 278 pages
"Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala,... 
Call centers | Service industries workers | Transnationalism | National characteristics | Employees | Social aspects | Intercultural communication
Book
2008, Cambridge studies in medieval life and thought. Fourth series, ISBN 9780521880626, Volume 71., xvi, 329
This book is a study of the politics of episcopal elections in twelfth- and thirteenth-century Normandy and Greater Anjou. This was a crucial period in the... 
Normandy (France) Church history | Catholic Church BishopsAppointment, call, and electionHistory | Anjou (France) Church history | Normandy (France) | Catholic Church | Anjou (France) | Bishops | Appointment, call, and election | Christianity | History | Church history
Book
2007, OXFORD CLASSICAL MONOGRAPHS., ISBN 019920747X, 284
Peter Norton covers a topic of great relevance to students of early Church history and late antiquity alike. He challenges the conventional view that after the... 
Religion & beliefs | Bishops | classical history | Election law (Canon law) | Appointment, call, and election | History | Church history | Primitive and early church, ca. 30-600 | Clergy | Roman Empire | Administration | Christianity | Early Church history | Late antiquity
Book
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