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eJournal
Canadian business law journal, ISSN 0319-3322
Journal
The American Economic Review, ISSN 0002-8282, 8/2014, Volume 104, Issue 8, pp. 2421 - 2455
Firms'incentives to manufacture biased user reviews impede review usefulness. We examine the differences in reviews for a given hotel between two sites:... 
Hotels | Websites | N stars | Consumer economics | Consumer equilibrium | Business management | Hotel chains | Corporate affiliates | Consumer choice | Unobservables | REPUTATION | INTERNET | EBAY | INFORMATION | PERSUASION | FIRMS | ECONOMICS | SELECTION | SALES | Evaluation | Usage | Hotels and motels | United States | Web sites | Advertising | Methods | Marketing | Studies | User generated content | Economic theory | Hotels & motels
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 2017, Volume 29, Issue 2, pp. 762 - 783
Purpose - This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers' helpfulness perceptions. In particular,... 
Review helpfulness | Sentiment analysis | Consumer decision-making | Negative emotions | Online hotel reviews | Tripadvisor.com | DECISION | MANAGEMENT | TOURISM | SERVICE QUALITY | PRODUCT REVIEWS | IMPACT | WORD-OF-MOUTH | CREDIBILITY | COMPUTER-MEDIATED COMMUNICATION | HOSPITALITY, LEISURE, SPORT & TOURISM | ONLINE CONSUMER REVIEWS | SALES
Journal Article
Journal of the Association for Information Science and Technology, ISSN 2330-1635, 11/2018, Volume 69, Issue 11, pp. 1304 - 1317
Journal Article
Journal of Marketing Research, ISSN 0022-2437, 4/2018, Volume 55, Issue 2, pp. 163 - 177
In this study, the authors investigate the externalities of managers' responses (MRs) to online reviews on popular travel websites. Specifically, the authors... 
Causal inference | Topic analysis | Manager response | Online reviews | IMPACT | REPUTATION | online reviews | topic analysis | PRODUCT | DYNAMICS | manager response | BUSINESS | causal inference | LATENT DIRICHLET ALLOCATION | SALES | CONSUMER REVIEWS | Hotelkeepers | Hotels and motels | Beliefs, opinions and attitudes | Influence | Feedback (Psychology) | Management | Customer relations | Information management
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 2019, Volume 31, Issue 3, pp. 1273 - 1291
Purpose This study aims to investigate how prior reviews posted by other consumers affect subsequent consumers' evaluations and to what extent the review... 
Social influence | Consumer evaluation | Online reviews | Temporal distance | MANAGEMENT | INFORMATION | CONTIGUITY | HOSPITALITY | IDENTITY | IMPACT | JUDGMENT | MEMORY | BOOKING INTENTION | PRODUCT | DYNAMICS | HOSPITALITY, LEISURE, SPORT & TOURISM
Journal Article
International Journal of Electronic Commerce, ISSN 1086-4415, 12/2012, Volume 17, Issue 2, pp. 99 - 126
Journal Article
Journal of the Academy of Marketing Science, ISSN 0092-0703, 11/2018, Volume 46, Issue 6, pp. 1032 - 1051
Journal Article