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Information Technology and Management, ISSN 1385-951X, 4/2003, Volume 4, Issue 2, pp. 199 - 214
Journal Article
EuroMed Journal of Business, ISSN 1450-2194, 07/2013, Volume 8, Issue 2, pp. 134 - 153
Purpose - Valid measurement scales for predicting the adoption of hoteliers' customer-centric orientation are in short supply. The present research develops... 
Hotels | Management attitudes towards customer-centric orientation (MATCCO) | Customer relationship management (CRM) | Studies | Likert scale | Corporate profits | Hotels & motels | Customer relationship management | Attitudes | Administrative support | Data mining | Success | Marketing
Journal Article
2016, ISBN 9781119236252, 627
eBook
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 2017, Volume 29, Issue 5, pp. 1380 - 1402
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 01/2016, Volume 28, Issue 1, pp. 89 - 112
Purpose - The purpose of this research is to empirically investigate the impact of organizational culture on implementing customer relationship management... 
International hospitality | Customer relationship management (CRM) | Chain hotel | Organizational culture | Hotel industry | Marketing strategy | IMPACT | MANAGEMENT | ADOPTION | HOSPITALITY, LEISURE, SPORT & TOURISM | Studies | Literature reviews | Customer relationship management | Hotels & motels | Quality | Corporate culture | Research | Cultural change | Success | Marketing
Journal Article
International Journal of Knowledge and Learning, ISSN 1741-1009, 2007, Volume 3, Issue 2-3, pp. 299 - 315
One of the major developments within today's business practice is the increasing interest in Customer Relationship Management (CRM). The strategy known as CRM... 
CRM strategy | strategy performance measurement | strategic management | customer relationship management | CRM
Journal Article
International Journal of Electronic Customer Relationship Management, ISSN 1750-0664, 10/2010, Volume 4, Issue 3, pp. 280 - 301
The growing importance of customer-centric approach is evident from the fact that organisations started working towards the customer's choices and preferences.... 
MCRM | Mobile customer relationship management | Customer relationship management | Mobile business | Data mining | Information technology | CRM | Wireless communication | Banking | Electronics | Management | Automotive components | Automotive engineering | Business
Journal Article
Journal of Marketing Management: Special Issue 1: Retailing in a Connected World; Special Issue 2: CRM: Technology Adoption, Business Implications, and Social and Cultural Concerns, ISSN 0267-257X, 02/2013, Volume 29, Issue 3-4, pp. 467 - 493
Our survey of respondents in 99 organisations with a customer relationship management (CRM) system finds that organisational culture is significantly related... 
organisational culture | adhocracy | competing values model | customer relationship management | CRM | Economic aspects | Corporate culture | Influence | Marketing management | Social aspects | Customer relationship management
Journal Article
International Journal of Electronic Customer Relationship Management, ISSN 1750-0664, 2012, Volume 6, Issue 3-4, pp. 217 - 234
Adopting electronic customer relationship management (e-CRM) in a country like Egypt, with over 80 million, needs clear understanding of the Egyptian users'... 
Technology perception | Employee perception | Readiness | Banking industry | E-CRM | Electronic customer relationship management | Corporate strategy | Adoption | Organisational culture | Decision making | Banking | Banks | Electronics | Data processing | Perception | Management | Clients
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 03/2018, Volume 30, Issue 3, pp. 1686 - 1704
Journal Article
The Service Industries Journal, ISSN 0264-2069, 09/2015, Volume 35, Issue 11-12, pp. 591 - 610
Journal Article
Journal of Strategic Marketing, ISSN 0965-254X, 12/2009, Volume 17, Issue 6, pp. 453 - 471
Customer Relationship Management (CRM) has attracted the attention of both marketing practitioners and researchers over the last decade. Significant progress... 
CRM success | qualitative research | quantitative research | CRM | Qualitative research | Quantitative research
Journal Article
Management Decision, ISSN 0025-1747, 2013, Volume 51, Issue 8, pp. 1678 - 1700
Journal Article
Behaviour & Information Technology, ISSN 0144-929X, 10/2017, Volume 36, Issue 10, pp. 1020 - 1036
Journal Article
Journal of Business & Industrial Marketing, ISSN 0885-8624, 07/2012, Volume 27, Issue 6, pp. 497 - 507
Purpose - The purpose of this study is to investigate the effects of customer relationship management (CRM) practices on customer satisfaction and firm... 
Relationship marketing | Turkey | Organizational performance | Business-to-business marketing | Customer relationship management | PERSPECTIVE | BUSINESS | ISSUES | CONTEXTS | SATISFACTION | IMPACT | FRAMEWORK | CRM | Influence | Research | Customer satisfaction | Business-to-business market | Studies | Customer relations
Journal Article
Journal of Marketing Analytics, ISSN 2050-3326, 2018, Volume 7, Issue 1, pp. 40 - 50
Companies find it necessary to develop new social customer-relationship management (CRM) capabilities to facilitate their customer-related performance. This... 
Social media marketing | Customer-relationship management (CRM) | Social CRM capabilities | Stochastic frontier model | Digital media | Customer services | Customer satisfaction | Customer relationship management | Social networks | Market value | Marketing
Journal Article
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