X
Search Filters
Format Format
Format Format
X
Sort by Item Count (A-Z)
Filter by Count
Newspaper Article (1097876) 1097876
Journal Article (155146) 155146
Magazine Article (102506) 102506
Trade Publication Article (50178) 50178
Web Resource (25914) 25914
Newsletter (14879) 14879
Conference Proceeding (11359) 11359
Dissertation (5053) 5053
Book / eBook (4250) 4250
Book Chapter (3757) 3757
Transcript (3053) 3053
Book Review (1677) 1677
Report (1498) 1498
Paper (664) 664
Streaming Video (459) 459
Publication (421) 421
Government Document (366) 366
Reference (257) 257
Video Recording (39) 39
Data Set (25) 25
Journal / eJournal (22) 22
Standard (19) 19
Market Research (16) 16
Microfilm (13) 13
Library Holding (8) 8
Art (4) 4
Personal Narrative (4) 4
Exam (2) 2
Audio Recording (1) 1
Audio Tape (1) 1
Realia (1) 1
more...
Subjects Subjects
Subjects Subjects
X
Sort by Item Count (A-Z)
Filter by Count
customer services (717309) 717309
customers (298959) 298959
customer satisfaction (168964) 168964
customer relations (124182) 124182
customer relationship management (103067) 103067
earnings per share (92577) 92577
marketing (79189) 79189
business metrics (74178) 74178
financial performance (68578) 68578
software (63172) 63172
customer service (57943) 57943
acquisitions & mergers (55859) 55859
dividends (53512) 53512
social networks (51643) 51643
corporate profits (50789) 50789
stock exchanges (50102) 50102
investments (46494) 46494
automation (46344) 46344
management (45401) 45401
profit margins (44020) 44020
stockholders (42215) 42215
employees (41869) 41869
corporate profiles (40740) 40740
covid-19 (40400) 40400
internet (37214) 37214
awards & honors (37121) 37121
web sites (36728) 36728
coronaviruses (35576) 35576
telecommunications industry (34984) 34984
consumers (34113) 34113
customer feedback (32968) 32968
cost control (32565) 32565
innovations (32207) 32207
banking industry (32034) 32034
return on assets (31507) 31507
stock prices (30693) 30693
capital losses (29794) 29794
competition (28607) 28607
services (27442) 27442
collaboration (27361) 27361
electric utilities (27184) 27184
wireless networks (26922) 26922
retail stores (26777) 26777
product development (26498) 26498
short sales (25836) 25836
restaurants (25693) 25693
electronic commerce (25665) 25665
computer software industry (25012) 25012
airlines (24946) 24946
appointments & personnel changes (24639) 24639
chief executive officers (24474) 24474
leadership (24274) 24274
studies (24264) 24264
cloud computing (24166) 24166
software industry (23712) 23712
equity (22883) 22883
financial services (22813) 22813
manufacturing (22737) 22737
costs (22528) 22528
infrastructure (22170) 22170
brand loyalty (21735) 21735
software services (21699) 21699
profits (21451) 21451
banks (21316) 21316
trademarks (20769) 20769
net income (20157) 20157
sales (20131) 20131
trends (19823) 19823
smartphones (19365) 19365
pandemics (19105) 19105
business (18721) 18721
net losses (18554) 18554
computer centers (18530) 18530
capital expenditures (18286) 18286
market strategy (18258) 18258
analysis (18240) 18240
product introduction (17776) 17776
small business (17528) 17528
agreements (17431) 17431
call centers (17275) 17275
methods (16873) 16873
artificial intelligence (16551) 16551
cash flow (16532) 16532
information technology (16139) 16139
turnover (16020) 16020
executives (15874) 15874
logistics (15641) 15641
alliances (15509) 15509
quality (15175) 15175
market positioning (15125) 15125
present value (15107) 15107
banking (14951) 14951
mobile commerce (14889) 14889
automobile industry (14866) 14866
institutional investments (14462) 14462
consumer behavior (14421) 14421
design (14204) 14204
inventory (14151) 14151
shopping (13979) 13979
customer retention (13973) 13973
more...
Library Location Library Location
Library Location Library Location
X
Sort by Item Count (A-Z)
Filter by Count
Online Resources - Online (975) 975
Robarts - Stacks (888) 888
UTL at Downsview - May be requested (401) 401
UofT at Mississauga - Stacks (300) 300
UofT at Scarborough - Stacks (169) 169
Collection Dvlpm't (Acquisitions) - Vendor file (162) 162
Faculty of Information - Stacks (87) 87
Collection Dvlpm't (Acquisitions) - Closed Orders (77) 77
Business (Joseph L Rotman) - Stacks (65) 65
Engineering & Comp. Sci. - Stacks (60) 60
Gerstein Science - Stacks (36) 36
St. Michael's College (John M. Kelly) - 2nd Floor (34) 34
Law (Bora Laskin) - Stacks (24) 24
Robarts - Government Pubs (24) 24
Pontifical Inst. Mediaeval Studies - Library use only (22) 22
Victoria University E.J. Pratt - Stacks (22) 22
Royal Ontario Museum - Stacks (20) 20
Markham Stouffville Hospital - Stacks (19) 19
Indust. Rel's & Hum. Resources (Newman) - Library use only (18) 18
New College (Ivey) - Stacks (18) 18
OISE - Stacks (16) 16
Media Commons - Microtexts (14) 14
Providence Healthcare - Stacks (14) 14
Faculty of Information - May be requested in 6-10 wks (13) 13
Holland Bloorview Kids Rehabilitation - Stacks (13) 13
UofT Schools - Stacks (13) 13
Robarts - Storage (12) 12
Media Commons - Audio Visual (11) 11
Music - Stacks (11) 11
Baycrest Hospital - Stacks (9) 9
East Asian (Cheng Yu Tung) - Stacks (9) 9
Victoria University CRRS - Library use only (8) 8
Trinity College (John W Graham) - Stacks (7) 7
Faculty of Information - Audio Visual (6) 6
Humber River Regional Hospital - Church Stacks (6) 6
St. Michael's College (John M. Kelly) - Sable (6) 6
Trinity College (John W Graham) - Storage (6) 6
UofT at Scarborough - Withdrawn (6) 6
Collection Dvlpm't (Acquisitions) - Shipping from publisher (5) 5
St. Michael's College (John M. Kelly) - 3rd Floor (5) 5
Business (Joseph L Rotman) - May be requested in 6-10 wks (4) 4
Criminology - Stacks (4) 4
Thomas Fisher Rare Book - Rare Book (4) 4
Architecture Landscape (Shore + Moffat) - Stacks (3) 3
Art - Library use only (3) 3
Credit Valley Hospital - Stacks (3) 3
Faculty of Information - Storage (3) 3
Humber River Regional Hospital - Finch Stacks (3) 3
Map & Data - Map Collection (3) 3
OISE - Children's Literature (3) 3
Richard Charles Lee Canada-Hong Kong - Library use only (3) 3
Robarts - In process for Downsview (3) 3
Royal Ontario Museum - Far Eastern (3) 3
Scarborough Hospital - General (3) 3
St. Michael's College (John M. Kelly) - Audio Visual (3) 3
Sunnybrook Health Sciences Centre - Holland Stacks (3) 3
Sunnybrook Health Sciences Centre - Sunnybrook Stacks (3) 3
UofT at Mississauga - Missing (3) 3
Victoria University E.J. Pratt - Internal dept (3) 3
West Park Healthcare Centre - Stacks (3) 3
Business (Joseph L Rotman) - Library use only (2) 2
Media Commons - Library or classroom use (2) 2
Robarts - May be requested in 6-10 wks (2) 2
Robarts - Not Returned (2) 2
Robarts - Processing (2) 2
Robarts - Reference (2) 2
Robarts - Searching (2) 2
Royal Ontario Museum - Far Eastern Egyptian (2) 2
Scarborough Hospital - Birchmount (2) 2
St. Michael's Hospital - Stacks (2) 2
Toronto East General Hospital - Stacks (2) 2
Trillium Health Centre - Stacks (2) 2
University College (Laidlaw) - Stacks (2) 2
UofT Schools - Special Collections (2) 2
Victoria University Emmanuel College - Stacks (2) 2
Business (Joseph L Rotman) - 3rd Floor (1) 1
Business (Joseph L Rotman) - Ask at Reference Desk (1) 1
Business (Joseph L Rotman) - Missing (1) 1
Business (Joseph L Rotman) - Reference (1) 1
Business (Joseph L Rotman) - Reserve desk (1) 1
Business (Joseph L Rotman) - Searching (1) 1
Chemistry (A D Allen) - Stacks (1) 1
Collection Dvlpm't (Acquisitions) - Cancelled Order (1) 1
Dentistry (Harry R Abbott) - May be requested in 6-10 wks (1) 1
Dentistry (Harry R Abbott) - Stacks (1) 1
Earth Sciences (Noranda) - Stacks (1) 1
East Asian (Cheng Yu Tung) - Storage (1) 1
Engineering & Comp. Sci. - Missing (1) 1
Engineering & Comp. Sci. - Periodical Stacks (1) 1
Gardiner Museum - Library use only (1) 1
Gerstein Science - Missing (1) 1
Holland Bloorview Kids Rehabilitation - Circulation Desk (1) 1
Innis College - Stacks (1) 1
Knox College (Caven) - Stacks (1) 1
Lakeridge Health Sciences - Oshawa (1) 1
Law (Bora Laskin) - Closed Orders (1) 1
Law (Bora Laskin) - May be requested in 6-10 wks (1) 1
OISE - Audio Visual (1) 1
OISE - Curriculum Resources (1) 1
OISE - Internal dept (1) 1
more...
Language Language
Language Language
X
Sort by Item Count (A-Z)
Filter by Count
English (1467933) 1467933
Korean (3211) 3211
French (1929) 1929
Chinese (1512) 1512
German (1397) 1397
Spanish (925) 925
Czech (782) 782
Portuguese (657) 657
Japanese (620) 620
Swedish (472) 472
Urdu (282) 282
Indonesian (280) 280
Persian (218) 218
Turkish (164) 164
Russian (134) 134
Polish (120) 120
Arabic (104) 104
Lithuanian (79) 79
Croatian (77) 77
Hindi (74) 74
Slovak (60) 60
Italian (57) 57
Romanian (32) 32
Hungarian (31) 31
Slovenian (26) 26
Afrikaans (21) 21
Finnish (19) 19
Serbian (18) 18
Dutch (14) 14
Latin (14) 14
Catalan (13) 13
Ukrainian (12) 12
Latvian (11) 11
Malay (11) 11
Bulgarian (8) 8
Norwegian (8) 8
Bosnian (6) 6
Danish (6) 6
Welsh (5) 5
Bengali (2) 2
Estonian (2) 2
Greek (2) 2
Hebrew (2) 2
Azerbaijani (1) 1
Belarusian (1) 1
Breton (1) 1
Hausa (1) 1
Icelandic (1) 1
Lao (1) 1
Lingala (1) 1
Macedonian (1) 1
Malagasy (1) 1
Malayalam (1) 1
Norwegian Bokmål (1) 1
more...
Publication Date Publication Date
Click on a bar to filter by decade
Slide to change publication date range


2014, ISBN 9780521124324, xxvi, 225
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant... 
Customer relations | Customer services | Service industries | Philsophy | Philosophy
Book
eJournal
Marketing science (Providence, R.I.), ISSN 1526-548X, 2006, Volume 25, Issue 6, pp. 560 - 580
Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with... 
service quality | service demand | services marketing | customization | word of mouth | relationship marketing | customer retention | customer relationship management | pricing of services | customer equity | customer satisfaction | e-service | service productivity | complaint management | return on quality | service guarantees | service design | customer lifetime value | Relationship marketing | Customers | Customer satisfaction | Review Article | Building customization | Financial management | Equity | Customer retention | Modeling | Marketing | Marketing strategies | Services marketing | Customization | E-service | Service demand | Service design | Service productivity | Service guarantees | Pricing of services | Service quality | Complaint management | MULTIPLE-ITEM SCALE | DYNAMIC-MODEL | FILM-CRITICS | BUSINESS | PRICE DISPERSION | WEB SITE | REVENUE MANAGEMENT | RETURNS POLICIES | FINANCIAL SERVICES | LIFETIME VALUE | services marketing; relationship marketing; customer satisfaction; service quality; service productivity; customization; service design; e-service; service demand; pricing of services; service guarantees; complaint management; customer retention; customer relationship management; word of mouth; customer lifetime value; customer equity; return on quality | Evaluation | Usage | Services industry | Models | Management | Quality management | Studies | Customer relationship management | Quality of service
Journal Article
2011, ISBN 9780300165012, xi, 234
"The Internet is often hyped as a means to enhanced consumer power: a hypercustomized media world where individuals exercise unprecedented control over what... 
Technological innovations | Customer services | Consumer profiling | Advertising | Marketing | Sociology | Marketing & Advertising
Book
2017, ISBN 0300212194, 331 pages
A revealing and surprising look at the ways that aggressive consumer advertising and tracking, already pervasive online, are coming to a retail store near you... 
Consumer behavior | Technological innovations | Customer services | Consumer profiling | Marketing
Book
Journal of consumer policy, ISSN 0168-7034, 1983
Journal
2010, ISBN 9780230247819, xvii, 199
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in... 
Customer relations | Management | Sales management
Book