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2008, ISBN 3540755047, xviii, 308
This book presents the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the latest... 
Customer services | Management | Business & Management | Information Systems Applications (incl.Internet) | Organization/Planning | Economics/Management Science | Business Information Systems | Computer Appl. in Administrative Data Processing | Management of Computing and Information Systems
Book
2014, ISBN 9780521124324, xxvi, 225
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant... 
Customer relations | Customer services | Service industries | Philsophy | Philosophy
Book
2012, 1, ISBN 0801477670, x, 174
"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class,... 
Service industries workers | Customer services | Call center agents | Social aspects | International business enterprises | Identity (Psychology) | Social conditions | Intercultural communication | Sociology | India
Book
eJournal
1994, An Adams Business Advisor., ISBN 9781558504639
Book
Journal of Applied Psychology, ISSN 0021-9010, 03/2011, Volume 96, Issue 2, pp. 423 - 431
Journal Article
2014, Service systems and innovations in business and society collection, ISBN 9781606497487, xiv, 116
Book
2015, 3rd ed., ISBN 0838913113, xiii, 218
In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission,... 
Public services (Libraries) | Evaluation | United States
Book
2016, New edition, ISBN 9781472484727, xvi, 203 pages
Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to... 
Public services (Libraries) | Evaluation | Methodology | Library users | Attitudes | Ethnology | College students | Planning | Academic libraries | Library & Information Sciences | Library & Information Science | Librarianship | Academic libraries - Planning
Book
2009, PLA train the trainer series, ISBN 9780838997314, 139 leaves in various foliations.
Book
Marketing Science, ISSN 0732-2399, 11/2006, Volume 25, Issue 6, pp. 560 - 580
Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with... 
service quality | service demand | services marketing | customization | word of mouth | relationship marketing | customer retention | customer relationship management | pricing of services | customer equity | customer satisfaction | e-service | service productivity | complaint management | return on quality | service guarantees | service design | customer lifetime value | Relationship marketing | Customers | Customer satisfaction | Review Article | Building customization | Financial management | Equity | Customer retention | Modeling | Marketing | Marketing strategies | Services marketing | Customization | E-service | Service demand | Service design | Service productivity | Service guarantees | Pricing of services | Service quality | Complaint management | MULTIPLE-ITEM SCALE | RELATIONSHIP MANAGEMENT | SHAREHOLDER VALUE | BUSINESS | INTENSIFY RETAIL COMPETITION | PRICE DISPERSION | E-COMMERCE | REVENUE MANAGEMENT | RETURNS POLICIES | FINANCIAL SERVICES | services marketing; relationship marketing; customer satisfaction; service quality; service productivity; customization; service design; e-service; service demand; pricing of services; service guarantees; complaint management; customer retention; customer relationship management; word of mouth; customer lifetime value; customer equity; return on quality | Evaluation | Usage | Services industry | Models | Management | Quality management | Studies | Customer relationship management | Quality of service
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