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2015, 3rd ed., ISBN 0838913113, xiii, 218
In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission,... 
Public services (Libraries) | Evaluation | United States
Book
2016, New edition, ISBN 9781472484727, xvi, 203 pages
Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to... 
Public services (Libraries) | Evaluation | Methodology | Library users | Attitudes | Ethnology | College students | Planning | Academic libraries | Library & Information Sciences | Library & Information Science | Librarianship | Academic libraries - Planning
Book
eJournal
2012, 1, ISBN 0801477670, x, 174
"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class,... 
Service industries workers | Customer services | Call center agents | Social aspects | International business enterprises | Identity (Psychology) | Social conditions | Intercultural communication | Sociology | India | SOCIAL SCIENCE | Labor | BUSINESS & ECONOMICS
Book
2014, ISBN 9780521124324, xxvi, 225
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant... 
Customer relations | Customer services | Service industries | Philsophy | Philosophy
Book
2008, ISBN 3540755047, xviii, 308
This book presents the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the latest... 
Customer services | Management | Business & Management | Information Systems Applications (incl.Internet) | Organization/Planning | Economics/Management Science | Business Information Systems | Computer Appl. in Administrative Data Processing | Management of Computing and Information Systems
Book
2012, Theories of institutional design, ISBN 1107022428, cm.
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or... 
Consumer satisfaction | Total quality management in human services | Human services | Public welfare administration
Book
2013, Cambridge marketing handbooks, ISBN 9780749470777, 125
Book
2015, Synthesis lectures on human-centered informatics, ISBN 9781608452019, Volume 26, xvii, 97
This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey... 
Customer services | Computing and Processing | General Topics for Engineers | Anthropology | Research | Human ecology | Social aspects
Book
1994, An Adams Business Advisor., ISBN 9781558504639
Book
2014, Service systems and innovations in business and society collection, ISBN 9781606497487, xiv, 116
Book
Journal of Applied Psychology, ISSN 0021-9010, 03/2011, Volume 96, Issue 2, pp. 423 - 431
Journal Article
2008, World Bank working paper, ISBN 9780821375570, Volume no. 146, xiv, 80
Governments are challenged to make an innovation-friendly climate while simultaneously ensuring that business development remain sustainable. Criminal use of... 
Prevention | Home banking services | Security measures | Commercial crimes | Cell phone systems | Electronic funds transfers | CHECKS | INFORMATION TECHNOLOGY | PHYSICAL PRESENCE | WIRELESS SERVICE | TRANSACTION SERVICES | SUPPORT STAFF | ELECTRONIC BANKING | FOREIGN CURRENCY | CREDIT CARD TRANSACTIONS | ELECTRONIC CURRENCIES | CONSUMERS | MONETARY AUTHORITY | TELECOMMUNICATIONS AUTHORITY | ELECTRONIC FUNDS | BUSINESS HOURS | LOW INCOME | BUSINESS RELATIONSHIPS | PRIVATE SECTOR | HOME BANKING | WIRELESS ACCESS | NATIONAL BANK | TRADITIONAL FINANCIAL INSTITUTION | ONLINE SERVICES | RISK ASSESSMENTS | BUSINESSES | FINANCIAL INSTITUTION | RESPONSIBILITIES | FOREIGN EXCHANGE | SERVICE PROVIDER | FRAUD | MOBILE COMMERCE | LACK OF INFORMATION | FINANCIAL INSTITUTIONS | BASIC BANKING | TELECOMMUNICATION | PRIVATE SECTORS | CUSTOM | BANKING SERVICES | BUSINESS MODEL | LOAN DISBURSEMENT | CREDITS | TELEPHONE SYSTEMS | PRIVATE SECTOR DEVELOPMENT | MULTIMEDIA | STAKEHOLDERS | HOME BANKING SERVICES | PAYMENT SYSTEMS | RISK MANAGEMENT | STAKEHOLDER | ATM | STOCKS | FINANCIAL SERVICES | LIMITED ACCESS | MOBILE DEVICE | BUSINESS OPPORTUNITIES | TRANSACTION SPEED | CUSTOMER PROFILE | MOBILE PHONES | RISK FACTOR | INNOVATION | MOBILE TRANSACTION | REAL ESTATE | FINANCIAL MARKET | QUERIES | ELECTRONIC FUNDS TRANSFER | LICENSES | MOBILE TRANSACTIONS | IDS | LICENSE | CREDIT LINES | RESERVE BANK | BUSINESS TO BUSINESS | FINANCIAL ABUSE | ELECTRONIC SIGNATURE | PAYMENT SERVICES | COMPETITIVE ADVANTAGES | DEVELOPMENT BANK | CONSUMER PROTECTION | INSTITUTIONAL CAPACITY | FINANCIAL REGULATORS | ENABLING ENVIRONMENT | NEW TECHNOLOGIES | CAPABILITIES | SECURITY CODE | INSURANCE | SOCIAL INSURANCE | LOAN | EXCHANGE RATES | ECONOMIC DEVELOPMENT | CALL CENTER | PROTOCOLS | MOBILE SERVICES | RAPID DEVELOPMENT | TRADITIONAL FINANCIAL INSTITUTIONS | LAW ENFORCEMENT | STOCK EXCHANGE | NETWORKS | TELEPHONE BANKING | TELECOM | WIRELESS APPLICATION PROTOCOL | FINANCIAL SERVICE PROVIDERS | TELECOMMUNICATIONS COMPANY | SAVINGS | SUM OF MONEY | CREDIT CARD COMPANIES | LOW COST | ATMS | DATA INTEGRITY | UNAUTHORIZED ACCESS | DEPOSIT | CELL PHONE | CREDIT CARD BALANCES | IMAGE | PERSONAL INFORMATION | REGULATORY FRAMEWORKS | BANKING RELATIONSHIP | CUSTOMER DEMAND | POINT OF SALE | MOBILE USERS | MOBILE COMMUNICATIONS | TELEPHONE | BANK NEGARA MALAYSIA | BANK ACCOUNT | FINANCIAL SYSTEM | LAWS | RETAIL OUTLETS | FINANCIAL ACTION | CONSUMER | FINANCIAL SECTOR | USERS | SUBSIDIARY | REGULATORY FRAMEWORK | SUPERVISION | NEW MARKETS | RISK FACTORS | LOW COSTS | TRANSACTION | FINANCIAL TRANSACTION | INCOME LEVEL | INFRASTRUCTURE DEVELOPMENT | TRACEABILITY | CONSULTING FIRM | CREDIT CARD | FINANCIAL PRODUCT | INTERNATIONAL STANDARDS | FINANCIAL INFORMATION | MATERIAL | BEST PRACTICES | BUSINESS MODELS | PAYMENT METHODS | FINANCIAL TRANSACTIONS | SECURITIES | REPAYMENTS | CUSTOMER PROFILING | BANK BRANCH | PROBABILITY | CELL PHONES | DEPOSITS | CREDIT CARD COMPANY | COPYRIGHT | RETAIL STORES | FINANCIAL PRODUCTS | TECHNICAL ASSISTANCE | FINANCIAL SYSTEMS | WITHDRAWAL | COMMERCIAL BANKS | LOW-INCOME | MOBILE SERVICE | ELECTRONIC CURRENCY | ELECTRONIC FUNDS TRANSFERS | CUSTOMER DEMANDS | LOW-INCOME PEOPLE | BANK OF KOREA | MOBILE TELEPHONE | INSURANCE COMPANIES | FUNCTIONALITY | SECURITY FEATURES | INFORMATION SERVICES | CRIMINAL PURPOSES | TERRORISM | COMMUNICATIONS TECHNOLOGY | BANKERS ASSOCIATION | ONLINE TRANSACTIONS | TELECOMMUNICATIONS | BANK ACCOUNTS | UNAUTHORIZED USERS | ACCOUNT HOLDERS | E-SIGNATURE | PAYMENT SYSTEM | ILLITERACY | ELECTRONIC FINANCE | REGISTRY | SOCIAL SECURITY | VERIFICATION | ONLINE BANKING | CERTIFICATE | UNIQUE ID | MOBILE PHONE | PAYMENT SERVICE | ACCESS TO PRODUCTS | JOINT VENTURE | CREDIT LIMIT | AUTHENTICATION | CUSTOMER RELATIONSHIPS | CALCULATIONS | FINANCIAL SERVICE | RESULTS | COMMUNICATIONS PLATFORMS | TRADITIONAL BANKING | MARKET ACCESS | INTERNATIONAL LAW | USES | USER | WIRE TRANSFER | CAPITAL MARKETS | ENABLING ENVIRONMENTS | BANK BRANCHES | ACCESS TO CREDIT | ACCOUNT HOLDER | PRODUCTIVITY | SERVICE PROVIDERS | BUSINESS ENVIRONMENT | RESULT | GROWTH POTENTIAL
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