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Journal of marketing, ISSN 1547-7185, 2018, Volume 66, Issue 1, pp. 15 - 37
... and loyalty in relational exchanges. The proposed framework (1) uses a multidimensional conceptualization for the trustworthiness construct; (2... 
Consumer research | Relationship marketing | Retail stores | Airlines | Customers | Consumer motivation | Loyalty | Benevolence | Trust | Marketing | DETERMINANTS | ORIENTATION | INFORMATION | CUSTOMER SATISFACTION | CONSEQUENCES | FAIRNESS | ANTECEDENTS | BUSINESS | MODEL | FOUNDATIONS | MARKET-RESEARCH | Studies | Statistical analysis | Retailing industry | Market research | Consumer attitudes
Journal Article
Journal of the Academy of Marketing Science, ISSN 1552-7824, 2016, Volume 45, Issue 2, pp. 229 - 250
Journal Article
Chinese Management Studies, ISSN 1750-614X, 06/2011, Volume 5, Issue 2, pp. 194 - 206
Purpose - The purpose of this paper is to measure the impact of customer loyalty programs on relationship quality, relationship commitment, and loyalty... 
Relationship quality | Taiwan | Customer loyalty program | Loyalty | Relationship commitment | Consumer behaviour | Consumer loyalty | MANAGEMENT | PERFORMANCE | MODEL | PERCEIVED VALUE | SHARE | SATISFACTION | COMMITMENT | IMAGE | WALLET | FRAMEWORK | TRUST | Department stores | Incentives | Customer satisfaction | Mathematical analysis | Quality | Mathematical models | Management | Empirical analysis
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 70, Issue 2, pp. 122 - 132
The drivers of customer loyalty intentions are dynamic. What remains unclear is how these intentions evolve through the introduction and growth phases of a life cycle... 
Consumer research | Brand loyalty | Cell phones | Customers | Psychological attitudes | Brands | Cognitive models | Loyalty | Marketing | Marketing strategies | CUSTOMER SATISFACTION INDEX | CHOICE | COMMITMENT | QUALITY | DYNAMIC-MODEL | RETENTION | BEHAVIOR | CONSEQUENCES | BUSINESS | ATTITUDES | EQUITY | Customer loyalty | Usage | Models | Product life cycle | Analysis
Journal Article
Journal of Marketing, ISSN 0022-2429, 05/2009, Volume 73, Issue 3, pp. 69 - 85
Journal Article
Journal of marketing, ISSN 0022-2429, 2007, Volume 71, Issue 4, pp. 19 - 35
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 71, Issue 4, pp. 19 - 35
Despite the prevalent use of loyalty programs, there is limited evidence on the long-term effects of such programs, and their effectiveness is not well established... 
Consumer research | Sumer | Brand loyalty | Consumer behavior | Customers | Consumer psychology | Customer loyalty programs | Consumer spending | Business structures | Marketing | CHOICE | PROFITABILITY | SATISFACTION | QUANTITY | RETENTION | DETERMINANT | BUSINESS | SHARE | PROMOTIONS | REWARD | CUSTOMER RELATIONSHIP MANAGEMENT | Loyalty programs (Marketing) | Influence | Customer loyalty | Research | Analysis
Journal Article
Journal of Marketing, ISSN 0022-2429, 11/2008, Volume 72, Issue 6, pp. 19 - 30
Journal Article
Journal of marketing research, ISSN 1547-7193, 2008, Volume 45, Issue 6, pp. 741 - 756
This study extends the existing satisfaction—trust—loyalty paradigm to investigate how customers' affectionate ties with firms (customer—firm affection... 
Hair | Brand loyalty | Intimacy | Customers | Affection | Love | Hair salons | Brands | Restaurants | Marketing | Affect transfers | Customer loyalty | Passion | Customer-firm affection | RELATIONSHIP QUALITY | BUSINESS | customer-firm affection | MODEL | intimacy | LOVE | SATISFACTION | COMMITMENT | customer loyalty | PROVIDER | CONSEQUENCES | ANTECEDENTS | affect transfers | passion | CONSUMERS | TRUST | Influence | Intimacy (Psychology) | Kindness | Customer relations | Research
Journal Article
2017, First edition., ISBN 1250142857, x, 310 pages
"For one hundred years, retail was designed for the car?buildings and malls to travel to. Now it is designed for the mobile smart device?for consumers to... 
Consumer satisfaction | Industries | Retail trade | Retailing | Customer relations | Management | BUSINESS & ECONOMICS | Advertising & Promotion
Book
European journal of information systems, ISSN 1476-9344, 2017, Volume 15, Issue 6, pp. 527 - 541
Journal Article
10/2019, 1, ISBN 036721072X, 258
In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management... 
Customer loyalty | Internet / Digital Marketing / e-Marketing | Consumer Behaviour | Retail Marketing | Relationship Marketing
eBook
Transportation research. Part A, Policy and practice, ISSN 0965-8564, 2018, Volume 113, pp. 476 - 490
•An integrated framework is developed by synthesizing the ECM and QSL paradigm.•Multiple factors are utilized to explain passenger loyalty to public transit... 
Public transit | Loyalty | Customer satisfaction | Perceived service quality | Expectation-confirmation | TRANSPORTATION | CONSUMER PERCEPTIONS | PERCEIVED VALUE | INFORMATION-SYSTEMS CONTINUANCE | AIRLINE SERVICE QUALITY | BEHAVIORAL INTENTIONS | TRAVEL BEHAVIOR | TRANSPORTATION SCIENCE & TECHNOLOGY |