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International Journal of Data Mining, Modelling and Management, ISSN 1759-1163, 2015, Volume 7, Issue 4, pp. 314 - 330
Journal Article
Long Range Planning, ISSN 0024-6301, 2011, Volume 44, Issue 5, pp. 344 - 374
Recent ICT advances have allowed companies to interact with external stakeholders, especially users, in more efficient and effective ways, with the result that... 
REGIONAL & URBAN PLANNING | PRODUCT DEVELOPMENT | MANAGEMENT | TOOLKITS | PERFORMANCE | OPEN-SOURCE SOFTWARE | INNOVATION | BUSINESS | COMMUNITIES | CUSTOMERS | MASS CUSTOMIZATION | VALUE CREATION | INSTRUMENTS
Journal Article
International Journal of Information Management, ISSN 0268-4012, 02/2013, Volume 33, Issue 1, pp. 76 - 82
► Brand communities on social media have positive effects on customer–product/brand/company/other customers relationships. ► Customer/product, customer/company... 
Brand community | Brand loyalty | Customer centric model | Brand trust | Social media | INFORMATION SCIENCE & LIBRARY SCIENCE | COMMUNITIES | TRUST | CONSUMPTION | Brand choice | Evaluation | Usage | Brand identity | Analysis | Studies | Social networks | Mathematical models | Customer relations | Trust
Journal Article
Scientific Programming, ISSN 1058-9244, 2018, Volume 2018, pp. 1 - 13
Trust is a very important criterion when service customers select desired Web services from a cluster of Web services with the same function. Most existing... 
COMPUTER SCIENCE, SOFTWARE ENGINEERING | QOS | RECOMMENDATION | WEB | MIDDLEWARE | Web services | Trustworthiness | Customer services | Peer to peer computing | Computer simulation | Customers | Social networks | Ratings
Journal Article
Indian Journal of Science and Technology, ISSN 0974-6846, 2015, Volume 8, Issue 33
Journal Article
2009, Advances in electronic government research series (AEGR), ISBN 1605662402, 337
"The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated... 
Consumer satisfaction | Administrative agencies | Internet in public administration | Management | Customer services | Executive departments | Politics & government
eBook
Computers in Human Behavior, ISSN 0747-5632, 09/2016, Volume 62, pp. 292 - 302
Journal Article
European Journal of Operational Research, ISSN 0377-2217, 2009, Volume 199, Issue 2, pp. 520 - 530
Supervised classification is an important part of corporate data mining to support decision making in customer-centric planning tasks. The paper proposes a... 
Support vector machines | Data mining | Customer relationship management | Marketing | SERVICES | CLASSIFICATION | ALGORITHMS | PREDICTION | SUBSET-SELECTION | OPERATIONS RESEARCH & MANAGEMENT SCIENCE | KERNEL | RULE EXTRACTION | FRAMEWORK | FRAUD DETECTION | DEFECTION | Marketing Data mining Customer relationship management Support vector machines | Analysis
Journal Article
Electronic Markets, ISSN 1019-6781, 9/2019, Volume 29, Issue 3, pp. 501 - 501
The article FOn the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service... 
e-Commerce/e-business | IT in Business | Business and Management | Customer services | Automotive industry | Automobile industry | Business models | Electronic commerce | Business | Automotive engineering
Journal Article
Electronic Markets, ISSN 1019-6781, 9/2019, Volume 29, Issue 3, pp. 473 - 500
Digitalization drives automotive original equipment manufacturers (OEMs) to change their value propositions and open-up towards greater collaboration and... 
Business model innovation | Reference framework | Digitalization | Business and Management | Service systems | Automotive industry | e-Commerce/e-business | IT in Business | Literature reviews | Studies | Service life | Customer services | Digitization | Electronic commerce | Information technology | Business | Automotive engineering
Journal Article
International Journal of Bank Marketing, ISSN 0265-2323, 06/2016, Volume 34, Issue 4, pp. 458 - 475
Purpose – Customer-centric banking envisions that banks should meet both tangible and intangible satisfaction criteria of their customers. The purpose of this... 
Marketing strategy/methods | Marketing | Bank selection criteria | Bangladesh | Relationship banking | G21 | Corporate customers | M31 | Customer-centric banking | SERVICE QUALITY | BUSINESS | DEVELOPING-COUNTRY | INTENTIONS | DIMENSIONS | SATISFACTION | COMMITMENT | TRUST | Services | Usage | Customer satisfaction | Analysis | Banking industry | Questionnaires | Statistical sampling | Banks | Electronic banking | Developing countries--LDCs
Journal Article
Energy Policy, ISSN 0301-4215, 09/2012, Volume 48, pp. 687 - 697
Rural electrification (RE) has gained prominence over the past two decades as an effective means for improving living conditions. This growth has largely been... 
Rural electrification | Customer | Business model | ENVIRONMENTAL SCIENCES | ENERGY & FUELS | ECONOMICS | ENVIRONMENTAL STUDIES | DEVELOPING-COUNTRIES | Energy policy | Models | Research | Studies | Electricity distribution | Rural areas | Business models | Content analysis
Journal Article
2008, Lecture Notes in Computer Science, ISBN 9783540851998, Volume 5176
Mobile payment normally occurs as a wireless transaction of monetary value and includes the initiation, authorization and the realization of the payment. Such... 
Information Systems Applications (incl.Internet) | Computer Science | Data Mining and Knowledge Discovery | Database Management | Artificial Intelligence (incl. Robotics) | Multimedia Information Systems | Computer Communication Networks | Mobile commerce | MPayment | Value chain | Mobile payment | Stakeholders | Adoption | Customer-centric
Book Chapter
Journal of Revenue and Pricing Management, ISSN 1476-6930, 07/2013, Volume 12, Issue 4, pp. 313 - 319
  This article presents a new revenue management (RM) concept targeted at businesses struggling to maintain profitability. Destination-centric RM expands the... 
customer-centric | revenue management | destination management | CRM | Management techniques | Revenue | Profitability | Management | Ski resorts | Methods | Studies | Strategic management | Revenue management | Management theory | Corporate finance | Customer relations
Journal Article
European Journal of Operational Research, ISSN 0377-2217, 12/2009, Volume 199, Issue 2, p. 520
  Supervised classification is an important part of corporate data mining to support decision making in customer-centric planning tasks. The paper proposes a... 
Studies | Decision making models | Customer relationship management | Classification | Data mining
Journal Article