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Journal of marketing, ISSN 1547-7185, 2018, Volume 68, Issue 1, pp. 128 - 146
... responses, including perceived job fit, job satisfaction, commitment to the firm, and organizational citizenship behaviors... 
Service industries | Personality traits | Questionnaires | Employees | Job satisfaction | Altruism | Modeling | Restaurants | Marketing | Marketing strategies | SELF-SERVICE | PERSONALITY | LIFE-STYLE | EMPLOYEES | MARKET ORIENTATION | SALESPERSON | CONSEQUENCES | ANTECEDENTS | BUSINESS | MODEL | SCALE | Services industry | Research
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 56, Issue 1, pp. 6 - 21
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 63, Issue 4, pp. 5 - 23
The authors present a phenomenological and longitudinal investigation of satisfaction, as revealed through consumers' ownership experiences with technological products... 
Consumer research | Answering machines | Customer satisfaction | Technology | Conceptual frameworks | Paradoxes | Modeling | Machinery | Marketing | Product standards | QUALITY | CONSUMER SATISFACTION | DETERMINANTS | PERFORMANCE | CUSTOMER SATISFACTION | BUSINESS | MODEL | EXPECTATIONS | CONSUMPTION | LIFE | PERCEPTIONS | Studies | Consumer behavior | Ownership | Market research | Models | Consumer electronics
Journal Article
International journal of hospitality management, ISSN 0278-4319, 2009, Volume 28, Issue 2, pp. 245 - 253
The purpose of this study is to examine the relationship between employee satisfaction and customer satisfaction, and to examine the impact of both on... 
Service-profit chain | Employee satisfaction | Financial performance | Customer satisfaction | Mediation effect of customer satisfaction | PROFITABILITY | QUALITY | HOSPITALITY, LEISURE, SPORT & TOURISM | Workers | Employee performance
Journal Article
Journal of marketing research, ISSN 1547-7193, 2018, Volume 25, Issue 2, pp. 204 - 212
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 68, Issue 4, pp. 172 - 185
Journal Article
Expert systems with applications, ISSN 0957-4174, 2008, Volume 34, Issue 4, pp. 3033 - 3042
Journal Article
Journal of marketing, ISSN 1547-7185, 2018, Volume 71, Issue 2, pp. 133 - 149
Journal Article
Journal of Travel Research, ISSN 0047-2875, 5/2012, Volume 51, Issue 3, pp. 342 - 356
...’ satisfaction as antecedents of loyalty. These relationships are explored for a sample of 705 international visitors staying in hotels on the island of Mauritius... 
destination image | personal involvement | satisfaction | Mauritius | place attachment | loyalty | QUALITY | MODEL | MOTIVATION | CONTEXT | INTENTIONS | ATTITUDE | COMMITMENT | HOSPITALITY, LEISURE, SPORT & TOURISM | EXPERIENCE | VARIABLES | SENSE | Services | Customer loyalty | Customer relations | Customer satisfaction | Travel industry | Analysis | Hotels | Dimensional measurements | Construction | Factor analysis | Images | Attachment | Islands
Journal Article