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2014, ISBN 9780521124324, xxvi, 225
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D... 
Customer relations | Customer services | Service industries | Philsophy | Philosophy
Book
eJournal
Marketing science (Providence, R.I.), ISSN 1526-548X, 2006, Volume 25, Issue 6, pp. 560 - 580
Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with customers, models of service and relationships... 
service quality | service demand | services marketing | customization | word of mouth | relationship marketing | customer retention | customer relationship management | pricing of services | customer equity | customer satisfaction | e-service | service productivity | complaint management | return on quality | service guarantees | service design | customer lifetime value | Relationship marketing | Customers | Customer satisfaction | Review Article | Building customization | Financial management | Equity | Customer retention | Modeling | Marketing | Marketing strategies | Services marketing | Customization | E-service | Service demand | Service design | Service productivity | Service guarantees | Pricing of services | Service quality | Complaint management | MULTIPLE-ITEM SCALE | DYNAMIC-MODEL | FILM-CRITICS | BUSINESS | PRICE DISPERSION | WEB SITE | REVENUE MANAGEMENT | RETURNS POLICIES | FINANCIAL SERVICES | LIFETIME VALUE | services marketing; relationship marketing; customer satisfaction; service quality; service productivity; customization; service design; e-service; service demand; pricing of services; service guarantees; complaint management; customer retention; customer relationship management; word of mouth; customer lifetime value; customer equity; return on quality | Evaluation | Usage | Services industry | Models | Management | Quality management | Studies | Customer relationship management | Quality of service
Journal Article
2016, ISBN 9781472484727, xvi, 203 pages
Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old... 
Public services (Libraries) | Evaluation | Methodology | Library users | Attitudes | Ethnology | College students | Planning | Academic libraries | Library & Information Science | Librarianship | Academic libraries - Planning
Book
Journal of operations management, ISSN 0272-6963, 05/2015, Volume 35, Issue 1, pp. 1 - 20
Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model... 
Services | Networks | Research agenda | Buyer–supplier–customer triads | Empirical research | Service triads | Buyer-supplier-customer triads | NETWORK | PERFORMANCE IMPLICATIONS | MANAGEMENT | PERSPECTIVE | OPERATIONS | CAPABILITIES | KNOWLEDGE | VIEW | ORGANIZATION | OPERATIONS RESEARCH & MANAGEMENT SCIENCE | FOUNDATIONS
Journal Article
E-service journal, ISSN 1528-8226, 2001
Journal
eJournal
The Journal of product innovation management, ISSN 1540-5885, 2019, Volume 36, Issue 3, pp. 381 - 407
...’ decisions to offer services. It draws on the competence perspective on industry evolution and servitization to theorize and provide empirical evidence on how industry conditions affect firms... 
IMPACT | PRODUCT DEVELOPMENT | MANAGEMENT | COMPETITIVE ADVANTAGE | SERVITIZATION | MANUFACTURING FIRMS | PERFORMANCE | DOMINANT DESIGNS | CUSTOMER SUPPORT | INNOVATION | BUSINESS | ENGINEERING, INDUSTRIAL | Analysis | Technological innovations | Uncertainty | Software | Customer services | Customers | Research & development--R&D
Journal Article
2011, ISBN 9780300165012, xi, 234
"The Internet is often hyped as a means to enhanced consumer power: a hypercustomized media world where individuals exercise unprecedented control over what... 
Technological innovations | Customer services | Consumer profiling | Advertising | Marketing | Sociology | Marketing & Advertising
Book
Journal Article
The Journal of product innovation management, ISSN 0737-6782, 09/2018, Volume 35, Issue 5, pp. 701 - 719
...–service bundles, on transition pathways to increased servitization, and on resource and capabilities configurations necessary to accomplish this transition... 
Technological innovations | Analysis | Innovations | Manufacturing industry | Fuzzy logic | Fuzzy sets | Customer services | Customer satisfaction | Liquefaction | Company structure | Digitization | Qualitative analysis | Manufacturing | Configurations
Journal Article