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2008, Directions in development (Washington, D.C.). Information and communication technologies, ISBN 0821373358, xx, 272
A case study of why and how national e-leadership institutions, e-government and e-society programs were designed and implemented. The book examines the... 
Economic aspects | Telecommunication | Sri Lanka Economic policy | Communication in economic development | Internet in public administration | Information technology | Sri Lanka | Economic policy | GOVERNMENT STAKEHOLDERS | INFORMATION TECHNOLOGY | GLOBAL MARKETS | INVESTMENT IN INFORMATION TECHNOLOGY | SERVICE DELIVERY | MARKETING STRATEGY | E-READINESS | DEVELOPMENT PROJECTS | INFORMATION FOR DEVELOPMENT | POLICY FRAMEWORK | PUBLIC POLICY | SEARCH | HUMAN RESOURCE CAPACITY | PRIVATE SECTOR | GOVERNMENT BODIES | PUBLIC DOMAIN | CAPACITY-BUILDING | LAWS FOR E-GOVERNMENT | PUBLIC ACCOUNTABILITY | HUMAN RESOURCES | E-LEADERS | ONLINE SERVICES | BUSINESSES | HOLISTIC VISION | ENTERPRISE ARCHITECTURE | ELECTRONIC DATA | DOMAIN | E-BUSINESS TRANSFORMATION | E-SERVICES | PRIVATE INVESTMENT | CIVIL SOCIETY | GOVERNMENT SERVICES | PRIVATE SECTORS | E-BUSINESS | PRIVATE PARTNERSHIPS | STRATEGIC PARTNERSHIPS | DECISION MAKING | E-LEADERSHIP | INSTITUTIONAL INNOVATION | E-MAIL | HUMAN RESOURCE | GOVERNMENT OFFICIALS | PRIVATE SECTOR DEVELOPMENT | SOFTWARE INDUSTRY | MARKETING | INFORMATION SYSTEM | GOVERNMENT TO BUSINESS | MULTINATIONALS | ICT | INNOVATIONS | LIMITED ACCESS | GOVERNMENT TO CITIZEN | INTERNATIONAL CONSULTANTS | INNOVATION | E-GOVERNMENT SERVICES | QUERIES | INFORMATION TECHNOLOGIES | LICENSES | COMMUNICATION STRATEGY | PHOTO | CIO | DEVELOPMENT PROCESS | AFFORDABLE ACCESS | GOVERNMENT TO GOVERNMENT | WEB SITE | E-GOVERNMENT PROJECTS | ORGANIZATIONAL CAPABILITIES | R&D | DIGITAL DIVIDE | INFORMATION INFRASTRUCTURE | LEGAL FRAMEWORKS | DEVELOPMENT PROGRAM | COMPETITIVE ADVANTAGES | INSTITUTIONAL CAPACITY | PILOT PROJECTS | ENABLING ENVIRONMENT | CAPABILITIES | KNOWLEDGE SOCIETY | PROJECT MANAGEMENT | INTERNATIONAL CONSULTANT | PROCUREMENT | POLITICAL PATRONAGE | E-COMMERCE APPLICATIONS | CIOS | KNOWLEDGE ECONOMIES | G2B | E-GOVERNMENT | G2C | GOVERNMENT INFORMATION | INFORMATION SYSTEMS | NETWORK DEVELOPMENT | ECONOMIC DEVELOPMENT | G2G | INTERNATIONAL BEST PRACTICES | INSTITUTION | POLICY ENVIRONMENT | E-STRATEGIES | NETWORKS | E-GOVERNANCE | GICT | INSTITUTIONAL CHANGE | CITIZEN SERVICES | INFORMATION CULTURE | COMMUNICATION TECHNOLOGIES | INNOVATION SYSTEMS | GOVERNMENT DEPARTMENTS | HUMAN RESOURCE DEVELOPMENT | E-GOVERNMENT PROGRAMS | KNOWLEDGE SHARING | POLITICAL OBJECTIVES | TECHNOLOGY STANDARDS | COMPETITIVENESS | E-GOVERNMENT STRATEGIES | INTERNATIONAL BEST PRACTICE | LEGAL FRAMEWORK | E-GOVERNMENT READINESS | INTEROPERABILITY | PRIORITIES FOR E-GOVERNMENT | CONNECTIVITY INFRASTRUCTURE | VISION OF E-GOVERNMENT | IMAGE | INTERFACE | TELECOMMUNICATIONS NETWORK | INFORMATION POVERTY | POLITICAL LEADERSHIP | ACCESS TO KNOWLEDGE | DOI | TELEPHONE | SOCIAL DEVELOPMENT | TRANSPARENT GOVERNMENT | ELECTIONS | WEB | PRIVATE PARTNERSHIP | INFORMATION SOCIETY | E-GOVERNMENT PILOTS | TRANSACTION | E-SOCIETY | LOCAL KNOWLEDGE | COMMUNICATION TECHNOLOGY | PUBLIC ADMINISTRATION | GLOBAL KNOWLEDGE | READINESS FOR E-GOVERNMENT | MATERIAL | OUTSOURCING | BEST PRACTICES | E-BUSINESS SERVICES | GLOBAL KNOWLEDGE ECONOMY | CONNECTIVITY | INFORMATION TECHNOLOGY INDUSTRY | POLICY MAKING | BUSINESS SERVICES | COPYRIGHT | INFORMATION SHARING | PUBLIC SECTOR | CHANGE MANAGEMENT | CAPACITY BUILDING | PUBLIC OPINION | GOVERNMENT BUREAUCRACY | KNOWLEDGE MANAGEMENT | WEB SITES | WEB SITE DESIGN | IMPLEMENTATION OF E-GOVERNMENT | PUBLIC SERVICES | SILOS | TELECOMMUNICATIONS | POLICY DEVELOPMENT | DIGITAL OPPORTUNITIES | FINANCIAL CONSTRAINTS | ELECTION | TELECOMMUNICATIONS POLICIES | FINANCIAL SUPPORT | NETWORK SERVICES | INTELLECTUAL PROPERTY RIGHTS | GOVERNMENT AGENCY | TRANSPARENCY | E-GOVERNMENT APPLICATIONS | TECHNICAL SKILLS | E-GOVERNMENT IMPLEMENTATION | INFORMATION SOCIETIES | GOVERNMENT AGENCIES | RESULTS | E-GOVERNMENT SOLUTIONS | E-DEVELOPMENT | USES | USER | GEOGRAPHIC INFORMATION | TECHNOLOGY INITIATIVE | E-COMMERCE | KNOWLEDGE ECONOMY | PROFESSIONAL STAFF | PRODUCTIVITY | INTELLECTUAL PROPERTY | TARGETS | ECONOMICS | RESULT
Book
Government Information Quarterly, ISSN 0740-624X, 01/2014, Volume 31, Issue 1, pp. 119 - 128
Many adjectives are used in the context of transforming government including making it more open, transparent, participative, agile, responsive and so forth.... 
eGovernment | Literature review | Sustainability | eGovernance | Complexity | EGovernance | EGovernment | MANAGEMENT | PROFESSIONALS | INFORMATION SCIENCE & LIBRARY SCIENCE | SERVICE | INFORMATION-SYSTEMS | ETHICS | PERCEPTIONS | ACTS
Journal Article
Government Information Quarterly, ISSN 0740-624X, 04/2015, Volume 32, Issue 2, pp. 129 - 141
This paper examines public opinion on National Security Agency (NSA) mass surveillance programs of Americans. A new theory, developed and tested in this paper,... 
Logistic regression analysis | Citizen-centric e-governance | Government surveillance | Twitter | Critical discourse analysis | Public opinion | E-government | INFORMATION TECHNOLOGY | PRIVACY | INTERNET | SEPTEMBER 11 | CITIZEN INTERACTION | INFORMATION SCIENCE & LIBRARY SCIENCE | CONFIDENCE | TERRORISM | TRUST | PARTICIPATION
Journal Article
Government Information Quarterly, ISSN 0740-624X, 2009, Volume 26, Issue 1, pp. 35 - 41
Global ICT programs are defined as new and universal modes of organizing mediated by technology and enacted through a novel mix of policy instruments,... 
E-Government | Networks | Governance | Globalization | ITC-ISI-JOURNAL-ARTICLE | PGM | ADLIB-ART-2752 | INFORMATION SCIENCE & LIBRARY SCIENCE
Journal Article
International Journal of Electronic Government Research, ISSN 1548-3886, 07/2016, Volume 12, Issue 3, pp. 37 - 54
Education and training is recognized to be important to the success of e-government. Nonetheless, research in e-government education has remained at a nascent... 
Stakeholder Engagement | E-Government Education | Stakeholder Theory | Brunei Darussalam | Stakeholder Identification | Case Study | Studies | Training | Case studies | Education | Public services | Models | Internet | Research | Electronic government | Foundations
Journal Article
Government Information Quarterly, ISSN 0740-624X, 01/2014, Volume 31, Issue 1, pp. 42 - 49
This paper introduces a research agenda to explore the intersection of e-government implementation and the key federal programs – Medicaid, the Supplemental... 
TANF | Poverty | e-Government | Legislation | SSI | Assistance delivery | Low-income people | Medicaid | SNAP | Technology impacts | E-Government | RIGHTS | INFORMATION SCIENCE & LIBRARY SCIENCE | Government computer systems | Food relief | Government information technology services
Journal Article
Decision Support Systems, ISSN 0167-9236, 05/2015, Volume 73, pp. 74 - 84
Journal Article
it - Information Technology, ISSN 1611-2776, 12/2015, Volume 57, Issue 6, pp. 384 - 387
Using the Internet to involve citizens in decision-making represents both a promise and a challenge. The PhD program “Fortschrittskolleg Online Participation”... 
eParticipation | Applied computing→Computers in other domains→Computing in government→E-government | online participation | E-government
Journal Article
10/2013
This document includes the full Technical Assessment of the Punjab Public Management Reform Program. The Assessment is based on the technical analysis of the... 
INFORMATION TECHNOLOGY | POLITICAL PARTIES | MINISTER | SERVICE DELIVERY | RECORDS MANAGEMENT | BROADBAND | PETTY CORRUPTION | REVENUE COLLECTION | BUSINESS PROCESS | INFORMATION SECURITY | INSPECTIONS | EPROCUREMENT | SECURITY MEASURES | DEVELOPMENT PROJECTS | CERTIFICATES | DISTRIBUTION NETWORK | POLICE | OPEN GOVERNMENT | IDENTITY MANAGEMENT | INSPECTION | ACCESS TO SERVICES | GOOD GOVERNANCE | HUMAN RESOURCE CAPACITY | PPPS | PRIVATE SECTOR | AVERAGE CITIZEN | HUMAN RESOURCES | CITIZEN SERVICE | TRIAL | BUSINESSES | HEALTH SERVICES | TRACKING SYSTEM | TECHNOLOGICAL SUPPORT | DOMAIN | ADMINISTRATIVE SYSTEMS | E-SERVICES | TECHNOLOGY PLATFORMS | DEDICATED DATA | TELECOMMUNICATION | AUTOMATIONS | CIVIL SOCIETY | GOVERNMENT SERVICES | PATRONAGE | ACCOUNTABILITY | PRIVATE PARTNERSHIPS | BANKS | DECISION MAKING | COLLUSION | DATA SHARING | DOMAINS | TELECOM SERVICES | HUMAN RESOURCE | GOVERNMENT OFFICIALS | PRIVATE SECTOR DEVELOPMENT | COMPUTERS | LOCAL GOVERNMENTS | INFORMATION SYSTEM | AUTOMATION | MULTIPLE CHANNELS | DISCLOSURE OF INFORMATION | ICT | INNOVATIONS | PUBLIC SERVICE DELIVERY | ANTICORRUPTION STRATEGY | VIDEO | ELECTRONIC PAYMENTS | ONLINE DATABASE | MOBILE PHONES | INNOVATION | GPS | QUERIES | BRIBES | ADMINISTRATIVE UNITS | IMAGES | PROGRAMS | LICENSES | POLITICIANS | CIVIL SOCIETY ORGANIZATIONS | COMMUNICATION STRATEGY | CALL CENTERS | FINANCIAL MANAGEMENT | TURNAROUND TIMES | DATA COLLECTION | ELECTRONIC TRANSMISSION | DISCRETION | FACILITATING PAYMENTS | MIDDLE MEN | PENALTIES | WEB PORTALS | ENABLING ENVIRONMENT | DECISION MAKERS | NEW TECHNOLOGIES | ELECTRONIC TRANSACTIONS | PROJECT MANAGEMENT | FEDERAL GOVERNMENT | PROCUREMENT | MEDICINE | PDF | LOCAL GOVERNMENT | SERVER | E-GOVERNMENT | INFORMATION SYSTEMS | SOCIAL SERVICE | CYBERCRIME | PROTOCOLS | NETWORKS | TELECOM | ESERVICES | WORKING HOURS | E-GOVERNANCE | CITIZEN SERVICES | DISCUSSION BOARDS | COMMUNICATION TECHNOLOGIES | GOVERNMENT DEPARTMENTS | COMPLAINT | MONITORING MECHANISMS | PUBLIC PARTICIPATION | CORRUPTION | HUMAN RESOURCE MANAGEMENT | INTERFACE | GOVERNANCE REFORM | ENGAGING CITIZENS | E-SERVICE | VALUE CHAIN | PUBLIC OUTREACH | ELECTRONIC MEDIA | TRANSPARENT GOVERNMENT | LAWS | ANTICORRUPTION | QUALITY OF SERVICES | ELECTIONS | PUBLIC­PRIVATE PARTNERSHIPS | WEB | LEADERSHIP | COPYRIGHT ISSUES | USERS | DISSEMINATION OF INFORMATION | ELECTRICITY | PRIVATE PARTNERSHIP | COMPLAINTS | ENCRYPTION | SUPERVISION | FRONT-END | PERFORMANCE INDICATORS | TRANSACTION | PROCUREMENT PROCESSES | EQUIPMENT | COMMUNICATION TECHNOLOGY | DECISION-MAKING | SITES | PHONE NUMBERS | BUSINESS PROCESSES | LITERACY | MATERIAL | BUSINESS MODELS | FINANCIAL TRANSACTIONS | LEARNING | WEB PRESENCE | RESOURCE MOBILIZATION | GOVERNANCE REFORMS | GOVERNMENT ENTITIES | GOVERNMENT OFFICES | PILOT PROJECT | MANAGEMENT SYSTEMS | SELF-SERVICE | INFORMATION FLOWS | CONNECTIVITY | MOBILE TELEPHONES | COPYRIGHT | TECHNICAL ASSISTANCE | ELECTION COMMISSION | PUBLIC SECTOR | DEMOCRATIC PARTICIPATION | CAPACITY BUILDING | MOBILE TELEPHONE | FUNCTIONALITY | INFORMATION SERVICES | DATA ENTRY | ACCOUNTING | BEST PRACTICE | CITIZEN ENGAGEMENT | EFFICIENCY IMPROVEMENT | DISTRIBUTION CHANNELS | PUBLIC SERVICES | DATA NETWORKS | INFORMATION DEPARTMENT | JUSTICE | POLICY DEVELOPMENT | ACCESS TO SERVICE | GOVERNMENT CAPACITY | DIGITIZATION | ACCESS TO GOVERNMENT SERVICES | ELECTION | SERVICE PROVISION | VIDEOS | CERTIFICATE | TRADITIONAL BUSINESS | INTERNAL DATA | MOBILE PHONE | ACTION PLAN | WIRELESS INTERNET | AUTHENTICATION | INTELLECTUAL PROPERTY RIGHTS | TRANSPARENCY | COLLABORATION | ACCESS TO INFORMATION | FREEDOM OF INFORMATION | PUBLIC AGENCIES | E-GOVERNMENT IMPLEMENTATION | GOVERNMENT AGENCIES | MANAGEMENT SYSTEM | RESULTS | WEB PORTAL | USES | PUBLIC OFFICIALS | USER | DEMOCRATIC PROCESS | TELEDENSITY | E-GOVERNMENT INITIATIVES | ELECTRONIC SIGNATURES | GEOGRAPHIC INFORMATION | HUMAN RIGHT | MULTIPLE ACCESS | PRODUCTIVITY | INTELLECTUAL PROPERTY | INTERFACES | SERVICE PROVIDERS | RESULT
Book
2004, World Bank working paper, ISBN 0821358375, Volume no. 32, vii, 96
The World Bank has gained significant experience and has an important role to play in supporting innovation systems projects (successful programs included... 
Technology and state | Science and state | Information technology | Economic development | Finance | Developing countries | INFORMATION TECHNOLOGY | INDUSTRIAL DEVELOPMENT | SEMICONDUCTOR INDUSTRY | TECHNOLOGICAL RESEARCH | MODERNIZATION | NEW TECHNOLOGY | INNOVATION | ECONOMIC INCENTIVES | SYSTEMS DESIGN & DEVELOPMENT | RESEARCH PROGRAMS | FINANCING | METROLOGY | POLITICAL SYSTEMS | PROGRAMS | ADAPTATION | MANAGERS | BUSINESS DEVELOPMENT | KNOWLEDGE MANAGEMENT | INVENTIONS | BIOTECHNOLOGY | RESEARCH PROJECTS | ECONOMIC GROWTH | POLICY FRAMEWORK | TECHNOLOGY FINANCING | WORKERS SYSTEMS DESIGN & DEVELOPMENT | PATENT OFFICES | PRIVATE SECTOR | TELECOMMUNICATIONS | ELECTRONICS TECHNOLOGY | COMPETITIVE RESEARCH | COST EFFECTIVENESS | PRINTING | SCIENCE EDUCATION | INFORMATION INFRASTRUCTURE | TECHNOLOGICAL KNOWLEDGE | FINANCIAL SECTOR | MARKET COMPETITION | NEW TECHNOLOGIES | TECHNOLOGY TRANSFER | SCHOOLS | EDUCATION | POLICY REFORM | INSTITUTIONAL FRAMEWORK | EXPENDITURE ANALYSIS | PROPERTY RIGHTS | EXPENDITURES | INCOME | PROJECT DESIGN | INTERNATIONAL STANDARDS | COLLABORATION | PRESENT VALUE | E-GOVERNMENT | PRODUCTION PROCESSES | INFORMATION SYSTEMS | BUSINESS PROCESSES | DISTANCE LEARNING | TECHNOLOGY | UNEMPLOYMENT | EMPIRICAL ANALYSIS | INTERNET ACCESS | LIFELONG LEARNING | KNOWLEDGE ECONOMY PROJECTS | LEARNING | MARKETING | MONITORING & EVALUATION | NETWORKS | INDUSTRIAL TECHNOLOGY | VENTURE CAPITAL | TESTING LABORATORIES | TECHNOLOGY DEVELOPMENT | KNOWLEDGE ECONOMY | PATENTS | BUSINESS PLANS | PRODUCTIVITY | COMMUNICATION TECHNOLOGIES | UNIVERSITIES | INNOVATIONS | ROYALTIES | ENGINEERING
Book
International Journal of Electronic Government Research, ISSN 1548-3886, 07/2010, Volume 6, Issue 3, pp. 1 - 13
  This paper discusses the importance of evaluating the implementation of public programs as an integral component of organizational actions performed by... 
Case study | E-Government implementation | Organizational processes | Policy evaluation | Public programs | Organization theory | Policy inquiry | Studies | Public policy | Public administration | Electronic government | Drawing | Policies | Integrals | Organizations | Tools | Heuristic
Journal Article
04/2014
In accordance with the Bank s OP/BP 9.0 an Integrated Fiduciary Systems Assessment (IFSA) was carried out to determine whether the fiduciary systems pertaining... 
REMEDIES | MINISTER | JUDICIARY | TRUST FUND | LOAN REPAYMENTS | JUDICIAL SYSTEM | BUDGETARY ALLOCATIONS | CORRUPT PRACTICES | FINANCIAL REPORTS | INSPECTIONS | IMPLEMENTATIONS | CERTIFICATES | DISBURSEMENT ARRANGEMENT | SUPPLY CHAIN | GOVERNMENT ORGANIZATIONS | ASSETS | INSPECTION | BUDGET MANAGEMENT | BUDGET ALLOCATIONS | CORRUPTION PREVENTION | BRIBERY | TRIAL | JUSTICE SYSTEM | FOREIGN EXCHANGE | INTERNAL AUDITORS | FRAUD | AUDIT OFFICE | CHART OF ACCOUNTS | IMPLEMENTING AGENCY | CAPITAL INVESTMENTS | EXISTING LAW | ACCOUNTABILITY | INTEGRITY | CORRUPT | CUSTOM | COLLUSION | INVESTIGATION | TECHNICAL EXPERT | CORRUPTION LAWS | FINANCIAL REPORTING | FINANCIAL STATEMENT | RECURRENT COSTS | PERCEPTION OF CORRUPTION | INFORMATION SYSTEM | GOVERNMENT BANK | HARDWARE | DISBURSEMENTS | AUTOMATION | FIXED ASSETS | ICT | INTERNATIONAL CONSULTANTS | SERVERS | STANDARDIZATION | MAKING PAYMENTS | COMPETITIVE BIDDING | DISPOSITION | CONTRACT MANAGEMENT | BIDDING | ACCOUNT | INCOME TAX | SALARY | POLITICIANS | LEGAL PRACTITIONER | PROSECUTORS | COMMUNICATION STRATEGY | FINANCIAL MANAGEMENT | COST ESTIMATES | CRIMINAL JUSTICE | CASH SHORTAGES | PARLIAMENTARY OVERSIGHT | BID DOCUMENTS | FAIR COMPETITION | CIVIL SERVANTS | CORRUPTION PERCEPTION | E-PAYMENT | OPERATING SYSTEMS | PENALTIES | BUDGET IMPLEMENTATION | TROUBLE SHOOTING | NEGOTIATIONS | INSURANCE | PROJECT MANAGEMENT | PROCUREMENT | JUDGE | LOAN | ANTI-CORRUPTION | E-GOVERNMENT | CAPITAL EXPENDITURES | PROTOCOLS | CUSTOMIZATION | BILLS | LAW ENFORCEMENT | NETWORKS | E-PROCUREMENT | CONTRACT AWARD | COLLUSIVE PRACTICE | AUDITING | LAWYERS | PROCUREMENT PLAN | COMPLAINT | CRIMINAL | LEGAL FRAMEWORK | CUSTOMS | CORRUPTION | DISBURSEMENT ARRANGEMENTS | DEPOSIT | EXPENDITURE | PUBLIC MONEY | MONEY LAUNDERING | DEPENDENT | THIRD PARTY ENTITY | FIXED ASSET | IMPLEMENTING AGENCIES | ADMINISTRATIVE PROCESS | LAWS | PROCUREMENTS | WEB | BUDGETARY ALLOCATION | TIME FRAME | NATIONAL BUDGET | COMPLAINTS | REGULATORY FRAMEWORK | SUPERVISION | PERFORMANCE INDICATORS | INTERNATIONAL STANDARD | TRANSACTION | PROCUREMENT PROCESSES | ACCOUNTING TREATMENT | EQUIPMENT | COMMERCIAL BANK | INTERNATIONAL STANDARDS | FINANCIAL INFORMATION | TECHNICAL ASSISTANCE PROJECT | FINANCIERS | MATERIAL | JUDICIAL INVESTIGATION | BEST PRACTICES | ANTI-MONEY LAUNDERING | PUBLIC FUNDS | DEPOSITS | ASSET MANAGEMENT | TECHNICAL ASSISTANCE | CPI | MANDATE | FIGHT AGAINST CORRUPTION | ACCOUNTING STANDARDS | CAPACITY BUILDING | ACCOUNTANT | PROCUREMENT PROCESS | FUNCTIONALITY | CIVIL SERVANT | CORRUPTION PERCEPTION INDEX | ACCOUNTING | TECHNICAL EXPERTS | RETENTION | ELECTRONIC FILING | IMPLEMENTATION PERIOD | JUSTICE | AUDIT REPORTS | PROSECUTION | INSTITUTIONALIZED CORRUPTION | INSTALLATION | APPLICATION SOFTWARE | STANDARD PROTOCOL | CONTRACTORS | AUDITOR | VERIFICATION | PROCUREMENT PROCEDURES | FLOW CHART | PROCUREMENT POLICY | PROCUREMENT PLANS | FINANCIAL SUPPORT | FINANCIAL STATEMENTS | INVESTIGATIONS | INTERNAL AUDIT | ACTION PLAN | DISBURSEMENT | TRANSPARENCY | PURCHASING | MUTUAL LEGAL ASSISTANCE | MANAGEMENT SYSTEM | RESULTS | FRAUDULENT CLAIMS | INTERNAL AUDITS | PERFORMANCE INDICATOR | AUDITORS | USES | EXPENDITURE CATEGORIES | FINANCIAL MANAGEMENT SYSTEMS | PROCUREMENT LAW | INFORMATION DISSEMINATION | INDEPENDENT AUDITOR | BUDGETING | TARGETS | RESULT
Book
Decision Support Systems, ISSN 0167-9236, 06/2015, Volume 74, pp. 12 - 32
Journal Article