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Tourism Management, ISSN 0261-5177, 2011, Volume 32, Issue 6, pp. 1310 - 1323
A growing reliance on the Internet as an information source when making choices about tourism products raises the need for more research into electronic word... 
Travel choice | Consumer generated communication | e-Complaints | Trust | Electronic word of mouth | Online reviews | Hotel bookings | E-Complaints | MANAGEMENT | BEHAVIOR | SOCIAL COGNITION | MODEL | CONTEXT | INFORMATION SEARCH | AESTHETICS | WORD-OF-MOUTH | HOSPITALITY, LEISURE, SPORT & TOURISM | ENVIRONMENTAL STUDIES | CONSUMER REVIEWS | COMMUNICATION | Hotels and motels
Journal Article
International Journal of Hospitality Management, ISSN 0278-4319, 07/2017, Volume 64, pp. 1 - 10
•Nearly two-thirds of Airbnb guests use the service as a hotel substitute.•Regarding traditional hotel attributes, Airbnb is generally expected to outperform... 
Disruptive innovation | Airbnb | Peer-to-peer short-term rentals | Sharing economy | INDUSTRY | HOSPITALITY, LEISURE, SPORT & TOURISM | SELECTION FACTORS | Comparative analysis | Hotels and motels | Innovations | Travel industry
Journal Article
2016, ISBN 0670026190, 462 pages
""In all ways a great novel, a nonstop pleasure brimming with charm, personal wisdom, and philosophic insight.this book more than fulfills the promise of... 
Home detention | Hotels | Interpersonal relations | Aristocracy (Social class) | Moscow (Russia) History
Book
Indianapolis Business Journal, ISSN 0274-4929, 09/2019, Volume 40, Issue 31, p. 17
Journal Article
Cornell Hospitality Quarterly, ISSN 1938-9655, 5/2015, Volume 56, Issue 2, pp. 223 - 231
An analysis of three types of responses to negative hotel reviews finds that the response generally should follow the same principles as answering a customer... 
consumer complaints | online review responses | online hotel reviews | service recovery | SERVICE FAILURE | RECOVERY | MANAGEMENT | HOSPITALITY, LEISURE, SPORT & TOURISM | COMMUNICATION | JUSTICE | SOCIOLOGY | Hotels and motels | Customer relations | Customer satisfaction | Analysis
Journal Article
Arkansas Business, ISSN 1053-6582, 06/2018, Volume 35, Issue 26, pp. 15 - 15
NW Real Deals A Shreveport hotel group paid $11 million for the Courtyard by Marriott hotel in Bentonville. Auto Repair Shops Two Seeburg Muffler & Brake shops... 
United States | Arkansas | Hotels and motels | Hotels & motels
Journal Article
Tourism Management, ISSN 0261-5177, 10/2017, Volume 62, pp. 278 - 291
In recent years, what has become known as collaborative consumption has undergone rapid expansion through peer-to-peer (P2P) platforms. In the field of... 
Collaborative consumption | Barcelona | Mass tourism | P2P platforms | Sharing economy | Spatial analysis | Airbnb | LOCATION | MANAGEMENT | HOSPITALITY, LEISURE, SPORT & TOURISM | HERITAGE CITIES | ENVIRONMENTAL STUDIES | Travel industry | Analysis | Hotels and motels
Journal Article
Journal of Travel Research, ISSN 0047-2875, 2/2018, Volume 57, Issue 2, pp. 243 - 259
In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using... 
mixed-effect ordered logit model | accessibility | hotel location | NDVI | transport convenience | REVIEWS | LODGING INDUSTRY | USER-GENERATED CONTENT | TOURISM | AGGLOMERATION | MODEL | HOSPITALITY | TRAVELERS | PREFERENCES | HOSPITALITY, LEISURE, SPORT & TOURISM | ROOM | Models | Hotels and motels | Customer satisfaction | Marketing
Journal Article
Arkansas Business, ISSN 1053-6582, 03/2018, Volume 35, Issue 11, pp. 14 - 15
Tales like Theodora's and Michael's have made the Crescent popular for its nightly Ghost Tour, and guides say that Michael still has an eye for women: some... 
Services | Hotels and motels | Management | Arkansas | Ghosts | Hotels & motels
Journal Article
Journal of Travel Research, ISSN 0047-2875, 11/2017, Volume 56, Issue 8, pp. 988 - 997
Journal Article
International Journal of Hospitality Management, ISSN 0278-4319, 01/2014, Volume 36, pp. 221 - 230
This study aims to develop an extended Theory of Planned Behavior (TPB) research model which includes environmental concern and perceived moral obligation to... 
Perceived moral obligation | Environmental concern | Green hotels | Extended Theory of Planned Behavior (TPB) | Extended theory of planned behavior (TPB) | DETERMINANTS | NORMS | MORAL OBLIGATION | PAY | ATTITUDES | PERCEIVED IMPORTANCE | CHOICE | CONSERVATIONISM | REASONED ACTION | HOSPITALITY, LEISURE, SPORT & TOURISM | Green market | Models | Hotels and motels | Analysis
Journal Article
Cornell Hospitality Quarterly, ISSN 1938-9655, 11/2017, Volume 58, Issue 4, pp. 393 - 399
From a theoretical perspective, it is unclear whether hotels should offer a discount to customers who stay for longer periods, while it is rather clear that... 
length of stay | hotel industry | revenue management | room pricing | ATTRIBUTES | TOURISTS | MANAGEMENT | DESTINATIONS | DETERMINANTS | MODEL | DOWNWARD-SLOPING DEMAND | CURVES | WILLINGNESS-TO-PAY | INCOME | AMENITIES | HOSPITALITY, LEISURE, SPORT & TOURISM | SOCIOLOGY | Services | Hotel and motel management | Hotels and motels | Analysis | Pricing | Prices and rates | Discounts (Sales) | Revenue | Customer service | Management
Journal Article
International Journal of Hospitality Management, ISSN 0278-4319, 01/2014, Volume 36, pp. 41 - 51
This study aims to gather and analyze published articles regarding the influence of electronic word-of-mouth (eWOM) on the hotel industry. Articles published... 
Hotels | Impacts | Electronic word-of-mouth | Online reviews | PERSPECTIVE | HOSPITALITY | MOTIVATION | FAILURE | ONLINE | RECOVERY | SATISFACTION | COMMUNITY | WORD-OF-MOUTH | INTENTION | HOSPITALITY, LEISURE, SPORT & TOURISM | Consumer behavior | Hotels and motels
Journal Article
Journal of Consumer Research, ISSN 0093-5301, 10/2008, Volume 35, Issue 3, pp. 472 - 482
Two field experiments examined the effectiveness of signs requesting hotel guests’ participation in an environmental conservation program. Appeals employing... 
Hotels | Environmentalism | Material reuse | Towels | Saliency | Gender identity | Social identity | Social norms | Environmental conservation | Normativity | IDENTITY SALIENCE | BEHAVIOR | PRODUCT | SUSCEPTIBILITY | SELF | BUSINESS | MARKETING STRATEGY | Usage | Hotels and motels | Conservation of natural resources | United States | Environmental aspects | Social aspects
Journal Article