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Journal of Management, ISSN 0149-2063, 04/2006, Volume 32, Issue 2, pp. 299 - 322
Journal Article
Journal Article
Journal of Management, ISSN 0149-2063, 1/2013, Volume 39, Issue 1, pp. 263 - 301
This article explores the moderating influence of Hofstede’s cultural dimensions (individualism/collectivism, masculinity/femininity, uncertainty avoidance,... 
meta-analysis | national culture | cross-cultural management | multifoci justice | MANAGEMENT | ORGANIZATIONAL JUSTICE | BEHAVIOR | INTERACTIONAL INJUSTICE | PSYCHOLOGY, APPLIED | JOB-SATISFACTION | SELF | BUSINESS | MODEL | PROCEDURAL JUSTICE | SOCIAL-EXCHANGE | WORKPLACE | PERCEIVED FAIRNESS | Multiculturalism | Usage | Labor relations | Analysis | Meta-analysis
Journal Article
Journal of Organizational Behavior, ISSN 0894-3796, 05/2017, Volume 38, Issue 4, pp. 537 - 557
Journal Article
Journal of Operations Management, ISSN 0272-6963, 07/2012, Volume 30, Issue 5, pp. 355 - 367
Journal Article
Journal of Applied Psychology, ISSN 0021-9010, 06/2001, Volume 86, Issue 3, pp. 425 - 445
Journal Article
Journal of Business Research, ISSN 0148-2963, 2009, Volume 62, Issue 8, pp. 775 - 781
This study examines the relationship between perceived justice, emotions, and satisfaction during service recovery (SR). The current research work proposes a... 
Consumer satisfaction | Service recovery | Service failure | Perceived justice | Emotions | INTERACTIONAL JUSTICE | PERFORMANCE | BUSINESS | PROCEDURAL JUSTICE | FAILURE | IMPACT | PREDICTORS | CUSTOMER SATISFACTION | OUTCOMES | ENCOUNTERS | PERCEPTIONS | Service failure Service recovery Perceived justice Emotions Consumer satisfaction
Journal Article
The Academy of Management Journal, ISSN 0001-4273, 12/2011, Volume 54, Issue 6, pp. 1183 - 1206
Journal Article