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Tourism Management, ISSN 0261-5177, 02/2019, Volume 70, pp. 460 - 478
Journal Article
Journal of Management Development, ISSN 0262-1711, 2017, Volume 36, Issue 6, pp. 780 - 800
Purpose The constantly evolving higher education (HE) sector is creating a need for new business models and tools for evaluating performance. In this paper, an... 
Student satisfaction | IPA | Service-product bundle | Service quality | Importance-performance | Bundling (Marketing) | Management | Analysis | Satisfaction | Tourism | Learning | Researchers | Higher education | Quality of service | Quality control | Business models | Competitive advantage | Research | Student attitudes
Journal Article
Tourism Management, ISSN 0261-5177, 02/2017, Volume 58, pp. 40 - 50
This paper aims at developing a sound methodology for both extending Importance-Performance Analysis (IPA) to the consideration of many tourism destinations... 
Strategic groups | Destinations' competitiveness | Multivariate clustering | INTENTIONS | ATTRIBUTE-IMPORTANCE | SATISFACTION | MANAGEMENT | IMPORTANCE-PERFORMANCE ANALYSIS | REGRESSION-MODELS | HOSPITALITY, LEISURE, SPORT & TOURISM | FUTURE | ENVIRONMENTAL STUDIES | Health maintenance organizations | Travel industry | Analysis
Journal Article
Expert Systems With Applications, ISSN 0957-4174, 12/2013, Volume 40, Issue 17, pp. 6948 - 6954
Journal Article
Total Quality Management & Business Excellence, ISSN 1478-3363, 02/2018, Volume 29, Issue 3-4, pp. 301 - 328
This study examines how each items of service quality may exhibit different impacts on customer satisfaction and uses DINESERV to carry out a questionnaire... 
service quality | importance-performance analysis | Kano model | refined Kano model | FUNCTION DEPLOYMENT | RETURN | MANAGEMENT | CUSTOMER SATISFACTION | CONSEQUENCES | SCALE
Journal Article
Habitat International, ISSN 0197-3975, 04/2016, Volume 53, pp. 461 - 472
Journal Article