X
Search Filters
Format Format
Format Format
X
Sort by Item Count (A-Z)
Filter by Count
Journal Article (1024) 1024
Dissertation (269) 269
Conference Proceeding (61) 61
Publication (21) 21
Book Chapter (8) 8
Paper (6) 6
Book Review (3) 3
Book / eBook (1) 1
Web Resource (1) 1
more...
Subjects Subjects
Subjects Subjects
X
Sort by Item Count (A-Z)
Filter by Count
importance-performance analysis (966) 966
service quality (214) 214
customer satisfaction (198) 198
management (179) 179
ipa (163) 163
satisfaction (144) 144
importance performance analysis (135) 135
analysis (122) 122
hospitality, leisure, sport & tourism (115) 115
quality (78) 78
tourism (75) 75
importance–performance analysis (71) 71
business (68) 68
environmental studies (68) 68
model (68) 68
服務品質 (67) 67
perceptions (63) 63
studies (63) 63
performance (45) 45
quality of service (44) 44
重要-表現程度分析法 (44) 44
environmental sciences (39) 39
impact (37) 37
industry (36) 36
green & sustainable science & technology (34) 34
kano model (34) 34
attributes (33) 33
gap analysis (33) 33
methods (32) 32
perception (32) 32
滿意度 (32) 32
transportation (31) 31
travel industry (31) 31
importance-performance (29) 29
leistungsanalyse (29) 29
quality management (29) 29
health maintenance organizations (28) 28
loyalty (28) 28
research (28) 28
taiwan (28) 28
economics (27) 27
performance evaluation (27) 27
analytic hierarchy process (26) 26
customer services (26) 26
attitudes (25) 25
education (25) 25
관광학 (25) 25
decision-making (24) 24
higher education (24) 24
중요도-만족도 분석 (24) 24
중요도-실행도 분석 (24) 24
decision making (23) 23
hong-kong (23) 23
index medicus (23) 23
servqual (23) 23
humans (22) 22
marketing (22) 22
sustainable development (22) 22
tourist satisfaction (22) 22
교육학 (22) 22
expectations (21) 21
operations research & management science (21) 21
strategy (20) 20
scale (19) 19
sustainability (19) 19
顧客滿意度 (19) 19
behavior (18) 18
computer science, artificial intelligence (18) 18
evaluation (18) 18
female (18) 18
framework (18) 18
models (18) 18
questionnaires (18) 18
three-factor theory (18) 18
중요도-성취도 분석 (18) 18
competition (17) 17
engineering, electrical & electronic (17) 17
importance (17) 17
male (17) 17
regression analysis (17) 17
social sciences (17) 17
attribute-level performance (16) 16
consumer behavior (16) 16
consumer perceptions (16) 16
motivation (16) 16
reliability (16) 16
surveys (16) 16
case studies (15) 15
china (15) 15
environmental effects of industries and plants (15) 15
importance- performance analysis (15) 15
renewable energy sources (15) 15
usage (15) 15
重要表現程度分析法 (15) 15
생활과학 (15) 15
behavioral intentions (14) 14
benchmarking (14) 14
competitiveness (14) 14
decision making trial and evaluation laboratory (14) 14
destination image (14) 14
more...
Language Language
Language Language
X
Sort by Item Count (A-Z)
Filter by Count
English (806) 806
Korean (256) 256
Chinese (245) 245
Indonesian (21) 21
Persian (8) 8
Portuguese (7) 7
Spanish (5) 5
Japanese (4) 4
Croatian (3) 3
Arabic (2) 2
German (2) 2
Greek (1) 1
more...
Publication Date Publication Date
Click on a bar to filter by decade
Slide to change publication date range


International Journal of Information Management, ISSN 0268-4012, 02/2019, Volume 44, pp. 194 - 203
Journal Article
Industrial Management and Data Systems, ISSN 0263-5577, 2016, Volume 116, Issue 9, pp. 1865 - 1886
Journal Article
Tourism Management, ISSN 0261-5177, 06/2015, Volume 48, pp. 242 - 267
Journal Article
Tourism Management, ISSN 0261-5177, 06/2015, Volume 48, pp. 43 - 53
Importance-performance analysis (IPA) is considered a useful tool in examining customer satisfaction and management strategies. This technique can help tourism... 
Tourism management | Validity | Importance-performance analysis | Receiver operating characteristic (ROC) analysis | Reliability | Customer satisfaction | SATISFACTION SURVEYS | MANAGEMENT | INDUSTRY | TOURISM | HOSPITALITY, LEISURE, SPORT & TOURISM | ENVIRONMENTAL STUDIES | Decision-making | Health maintenance organizations
Journal Article
Tourism Management, ISSN 0261-5177, 2001, Volume 22, Issue 6, pp. 617 - 627
As a tool to develop marketing strategies, importance–performance analysis has gained popularity among hospitality and tourism researchers for its simplicity... 
Importance | Tourism | Hospitality | Validity | Attribute | Performance | Reliability | Importance–performance analysis | importance-performance analysis | performance | MANAGEMENT | importance | reliability | SERVICE QUALITY | hospitality | tourism | EXTENSION | validity | attribute | ENVIRONMENTAL STUDIES
Journal Article
Expert Systems With Applications, ISSN 0957-4174, 05/2016, Volume 50, pp. 9 - 16
Journal Article
Tourism Management, ISSN 0261-5177, 02/2019, Volume 70, pp. 460 - 478
Journal Article
Total Quality Management & Business Excellence: QMOD 2013 Conference - Selected Best Papers, ISSN 1478-3363, 06/2014, Volume 25, Issue 7-8, pp. 705 - 719
This paper compares how two different versions of Importance-performance analysis (IPA) and Improvement-gaps analysis (IGA), which is a fusion of the Kano... 
importance-performance analysis | service quality | customer satisfaction | Kano model | improvement-gaps analysis | SATISFACTION | MANAGEMENT | MODEL | ATTRIBUTE-LEVEL PERFORMANCE
Journal Article
North American Journal of Fisheries Management, ISSN 0275-5947, 12/2019, Volume 39, Issue 6, pp. 1227 - 1241
As anglers become increasingly diverse, fisheries managers are challenged to find ways to satisfy users with divergent preferences while conserving a limited... 
FISHERIES | RECREATION SPECIALIZATION | IMPORTANCE-PERFORMANCE ANALYSIS | PREFERENCES | CONTEXT | PARTICIPATION | ANGLERS
Journal Article
International Journal of Hospitality Management, ISSN 0278-4319, 06/2012, Volume 31, Issue 2, pp. 535 - 543
► This study assessed the key-drivers of customer satisfaction and dissatisfaction and their asymmetric effects in the formation of customer satisfaction and... 
Impact asymmetry analysis (IAA) | Customer satisfaction | Customer dissatisfaction | Importance-performance analysis (IPA) | Impact-range performance analysis (IRPA) | HOSPITALITY, LEISURE, SPORT & TOURISM
Journal Article
Industrial Marketing Management, ISSN 0019-8501, 2004, Volume 33, Issue 4, pp. 271 - 277
The importance–performance analysis (IPA) is a widely used analytical technique that yields prescriptions for the management of customer satisfaction. IPA is a... 
Customer satisfaction | Perceived quality | Importance–performance analysis | Importance-performance analysis | importance-performance analysis | QUALITY | MANAGEMENT | customer satisfaction | perceived quality | BUSINESS | MODEL | Transportation equipment industry | Customer relations | Analysis
Journal Article