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Total Quality Management & Business Excellence, ISSN 1478-3363, 02/2018, Volume 29, Issue 3-4, pp. 387 - 409
This study focuses on the Kano model which is used to categorise the requirements of customers. The study describes the three most frequently used... 
requirements | categorisation | Kano model | quality attributes | ATTRIBUTES | EMPIRICAL-TEST | MANAGEMENT | PRODUCT DESIGN | PERFORMANCE | SERVICE QUALITY | RESPONSE RATES | CUSTOMER SATISFACTION | QUALITY FUNCTION DEPLOYMENT
Journal Article
International Journal of Production Research, ISSN 0020-7543, 11/2014, Volume 52, Issue 21, pp. 6335 - 6348
With increasing concerns on customer needs in today's competitive market, the issue of incorporating customer requirements into product design arises the... 
Kano's model | customer needs | QFD | mixed integer non-linear programming | OPERATIONS RESEARCH & MANAGEMENT SCIENCE | CUSTOMER SATISFACTION | QUALITY FUNCTION DEPLOYMENT | ENGINEERING, MANUFACTURING | ENGINEERING, INDUSTRIAL
Journal Article
Total Quality Management & Business Excellence, ISSN 1478-3363, 04/2019, Volume 30, Issue 5-6, pp. 660 - 681
The critical determinant of success in any industry is the customers' perception of the products and services offered. Hence, organisations focus on customer... 
patient satisfaction | service quality | customer satisfaction | Kano model | systematic literature review | healthcare | SATISFACTION | METHODOLOGY | MANAGEMENT | PATIENTS PERCEPTIONS
Journal Article
International Journal of Advanced Manufacturing Technology, ISSN 0268-3768, 03/2011, Volume 53, Issue 5-8, pp. 689 - 698
Viability of a product or service in the market depends upon the satisfaction that it can extend to its customers through quality. Quality function deployment... 
Theory of attractive quality | Kano's model | Quality function deployment (QFD) | Customer satisfaction | ENGINEERING, MANUFACTURING | AUTOMATION & CONTROL SYSTEMS | Mechanical engineering | Analysis | Quality management
Journal Article
Total Quality Management & Business Excellence, ISSN 1478-3363, 11/2004, Volume 15, Issue 9-10, pp. 1179 - 1198
Employee satisfaction has become one of the critical issues in total quality management. Numerous studies investigate the antecedences and consequences of the... 
Employee satisfaction | Kano's model | MANAGEMENT | IMPORTANCE-PERFORMANCE ANALYSIS | CUSTOMER SATISFACTION | QUALITY FUNCTION DEPLOYMENT | employee satisfaction | ATTRIBUTE-LEVEL PERFORMANCE | Job satisfaction | Models | Customer satisfaction | Analysis | Samhällsvetenskap | Social Sciences
Journal Article
by Chen, MC and Hsu, CL and Lee, LH
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, ISSN 1661-7827, 11/2019, Volume 16, Issue 21, p. 4091
Journal Article
International Journal of Quality & Reliability Management, ISSN 0265-671X, 03/2013, Volume 30, Issue 3, pp. 341 - 358
Purpose - The purpose of this paper is to develop and suggest a reference Kano model.Design methodology approach - Existing Kano models have been classified... 
Evaluation table | Typology | Customer requirements | Customer service management | Kano model | Customer satisfaction | Models | Product development | Customer service | Management | Identification and classification | Marketing | Studies | Comparative analysis | Slopes | Tables | Methodology | Empirical analysis
Journal Article
Design Studies, ISSN 0142-694X, 2009, Volume 30, Issue 1, pp. 87 - 110
In an effort to address the inherent deficiencies of traditional Kano method, this paper proposes an analytical Kano (A-Kano) model with focus on customer need... 
evaluation | automotive design | product design | Kano | perception | SATISFACTION | PRODUCT DEVELOPMENT | MANAGEMENT | ENGINEERING, MULTIDISCIPLINARY | QUALITY FUNCTION DEPLOYMENT | ENGINEERING, MANUFACTURING | DECISION-BASED DESIGN | Mechanical engineering
Journal Article
International Journal of Production Economics, ISSN 0925-5273, 2008, Volume 114, Issue 2, pp. 667 - 681
Journal Article
Chemical Engineering & Processing: Process Intensification, ISSN 0255-2701, 02/2016, Volume 100, pp. 1 - 18
•Development of a characterization model in the process industry.•Conducted survey in order identify plant operator’s requirements.•Presentation of a... 
Transformable plants | Degree of Attraction | Characterization model | Morphology | QFD | Kano theory | PROJECTS | ENERGY & FUELS | INTEGRATING KANOS MODEL | FUTURE | ENGINEERING, CHEMICAL | PRODUCT | QUALITY FUNCTION DEPLOYMENT | Plants
Journal Article
Expert Systems with Applications, ISSN 0957-4174, 2009, Volume 36, Issue 3, pp. 4479 - 4484
In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer.... 
Fuzzy mode | Kano's model | Fuzzy theory | Fuzzy questionnaires | OPERATIONS RESEARCH & MANAGEMENT SCIENCE | COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE | ENGINEERING, ELECTRICAL & ELECTRONIC
Journal Article
International Journal of Production Research, ISSN 0020-7543, 11/2019, Volume 57, Issue 22, pp. 7068 - 7088
With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a... 
ensemble neural network | product improvement | customer satisfaction | online reviews | Kano model | Support vector machines | Dirichlet problem | Modelling | Customer satisfaction | Neural networks
Journal Article
International Journal of Industrial Ergonomics, ISSN 0169-8141, 01/2019, Volume 69, pp. 142 - 152
Journal Article
Computers & Security, ISSN 0167-4048, 09/2018, Volume 78, pp. 336 - 346
The Google Play app store is providing more than 200 mobile security applications (MSAs) with abundant features. This study consolidates and extracts 12 main... 
Mobile security application | Mobile security | Antivirus | Mobile security risk | Kano model | COMPUTER SCIENCE, INFORMATION SYSTEMS | Computer storage devices
Journal Article
International Journal of Tourism Research, ISSN 1099-2340, 05/2012, Volume 14, Issue 3, pp. 205 - 221
ABSTRACT A destination brand comprises brand elements that lead tourists to form a brand impression of a destination. Based on a literature review, this study... 
I–S model | destination brand | Kano's model | brand contact | Destination brand | I-S model | Brand contact | IMAGE | PERFORMANCE | SERVICE QUALITY | CUSTOMER SATISFACTION | HOSPITALITY, LEISURE, SPORT & TOURISM | EXPERIENCE
Journal Article
INTERNATIONAL JOURNAL OF BANK MARKETING, ISSN 0265-2323, 2015, Volume 33, Issue 4, pp. 457 - 470
Purpose - The purpose of this paper is to classify service quality elements using Kano's two-way quality model in terms of their instrumentality to customer... 
FUNCTION DEPLOYMENT | BUSINESS | Kano's model | Service quality | PERCEPTIONS | Customer satisfaction | Analysis | Banking industry | Models | Customer relations | Customer service | Quality management | Banks | Quality of service | Bank marketing | Regulatory reform
Journal Article
Total Quality Management & Business Excellence, ISSN 1478-3363, 02/2018, Volume 29, Issue 3-4, pp. 301 - 328
This study examines how each items of service quality may exhibit different impacts on customer satisfaction and uses DINESERV to carry out a questionnaire... 
service quality | importance-performance analysis | Kano model | refined Kano model | FUNCTION DEPLOYMENT | RETURN | MANAGEMENT | CUSTOMER SATISFACTION | CONSEQUENCES | SCALE
Journal Article
IEEE Transactions on Engineering Management, ISSN 0018-9391, 05/2007, Volume 54, Issue 2, pp. 380 - 390
Simultaneous multiple product design is essential to meet customer expectations faster and with a focus on shortening life cycles, and new methodologies are... 
Cockpit weather information systems | Kano's model | QFD | multiple product design | Multiple product design | cockpit weather information systems | MANAGEMENT | QUALITY FUNCTION DEPLOYMENT | MASS CUSTOMIZATION | BUSINESS | ENGINEERING, INDUSTRIAL | Usage | Product development | Analysis | Meteorological instruments
Journal Article
Concurrency and Computation: Practice and Experience, ISSN 1532-0626, 06/2019, Volume 31, Issue 12, p. n/a
Summary Customer‐to‐customer (C2C) interaction is a basic characteristic of social commerce, which is potentially to generate substantial economic benefits.... 
customer‐to‐customer interaction quality | social commerce | support vector machine | Kano model | customer-to-customer interaction quality | SYSTEM | COMPUTER SCIENCE, SOFTWARE ENGINEERING | CUSTOMERS | COMPUTER SCIENCE, THEORY & METHODS | BRAND | Support vector machines | Communications systems | Customers | Interaction models | Consumers | Communication
Journal Article
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