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2011, ISBN 1847427596, 224
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is... 
Social service | Political Science | Great Britain | Government policy | Personalisation | Municipal services | Evaluation
Book
2012, Theories of institutional design, ISBN 1107022428, cm.
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or... 
Consumer satisfaction | Total quality management in human services | Human services | Public welfare administration
Book
2013, ISBN 1849663483, ix, 282
Griffiths, Kippin and Stoker bring together many of the country's leading academic and policy experts to explore the long-term challenges facing public... 
Municipal services | Government policy | Public administration | Public administration - Great Britain - Decision making
Book
2014, 1st edition., Service systems and innovations in business and society collection, ISBN 1606495763, 151
Book
2015, Palgrave pivot, ISBN 113750966X, xiii, 108
This book documents what happens when people encounter public officials. It draws on multi-national Barometer surveys asking questions about corruption and... 
Corrupt practices | Bribery | Municipal services | County services | Administrative responsibility | Politics & government | Civil service-Corrupt practices | Administrative agencies-Corrupt practices | Public administration-Corrupt practices | Misconduct in office | Corruption
Book
2011, Legal Issues of Services of General Interest, ISBN 9789067048040, xiii, 445
This book offers a comprehensive examination of the effects of European Union law and oversight on health care, health insurance and education, concluding that... 
European Union countries | Municipal services | European Law | Law
Book
2005, Public sector governance and accountability series, ISBN 9780821361429, xxxiv, 254
Accountability of government to citizens–the idea that the public sector must answer to the people for its performance–is the foundation for good governance.... 
Evaluation | Government productivity | Budget | Expenditures, Public | Finance, Public | Municipal services | County services | LEGITIMACY | PERFORMANCE | FISCAL POLICY | CENTRAL GOVERNMENT | GROSS DOMESTIC PRODUCT | CORRUPTION | CITIZENS | MINISTRY OF FINANCE | FISCAL STRESS | ECONOMIC ANALYSIS | TAXATION | TRANSITION ECONOMIES | GOVERNMENT DEBT | DEFICITS | PUBLIC EXPENDITURE MANAGEMENT | PUBLIC GOVERNANCE | USER CHARGES | GOOD GOVERNANCE | SUBNATIONAL GOVERNMENTS | PUBLIC POLICY | PRIVATE SECTOR | BUDGET | PUBLIC ACCOUNTABILITY | FINANCIAL SYSTEM | AUTHORITY | GOVERNMENT BUDGETS | MONETARY POLICIES | DECENTRALIZATION | BANKING CRISES | LAWS | LOCAL TAXES | TAX SYSTEM | PUBLIC | PUBLIC SECTOR PERFORMANCE | INSTITUTIONAL DEVELOPMENT | BANK RESTRUCTURING | GOVERNMENT PRODUCTIVITY | LIABILITY MANAGEMENT | NATIONS | PUBLIC ECONOMICS | SUBSIDIARY | REFERENDUM | FINANCIAL INSTITUTIONS | MANDATES | INSTITUTIONAL ARRANGEMENTS | PUBLIC SPENDING | PUBLIC SERVICE | GOVERNMENT SPENDING | DECISION MAKING | PUBLIC ADMINISTRATION | BUDGETARY INSTITUTIONS | NET VALUE | REVENUE GROWTH | VOTING | BUDGET REFORM | SUBNATIONAL GOVERNMENT | PUBLIC GOODS | SHORT-TERM DEBT | CAPITAL FLOWS | LOAN FINANCE | PUBLIC FUNDS | PUBLIC FINANCE | PUBLIC FINANCES | INFLATION | INTERGOVERNMENTAL FISCAL RELATIONS | MINISTERS | CIVIL SERVICE | RISK MANAGEMENT | GOVERNMENT SECURITIES | TECHNICAL ASSISTANCE | FISCAL INCENTIVES | SECONDARY MARKETS | STATE FINANCE | FINANCIAL SYSTEMS | ALM | FISCAL PROBLEMS | ACCOUNTING STANDARDS | PUBLIC SECTOR | PUBLIC BUDGETING | STATISTICAL ANALYSIS | ALLOCATION OF RESOURCES | PUBLIC EXPENDITURE ANALYSIS | TAX | INCOME TAXES | REVENUE PERFORMANCE | RATING AGENCIES | REVENUE SOURCES | MUNICIPAL SERVICES | REGULATORY POLICIES | MORAL HAZARD | FISCAL MANAGEMENT | LICENSES | POLITICIANS | FISCAL RESOURCES | PUBLIC FINANCE SYSTEM | INCOME ELASTICITY | TAX RATES | ACCOUNTING | BUDGET CONSTRAINTS | GOVERNMENT STRUCTURES | PUBLIC MANAGEMENT | PUBLIC SERVICES | PUBLIC INVESTMENT | CREDITWORTHINESS | GOVERNMENT DECISION | TELECOMMUNICATIONS | SOCIAL EQUITY | APPROPRIATIONS | FISCAL REFORM | PUBLIC INVESTMENTS | PUBLIC SECTOR MANAGEMENT | FISCAL FEDERALISM | STATE-OWNED ENTERPRISES | MACROECONOMICS | FISCAL DEFICIT | INSTITUTIONAL REFORM | PUBLIC DEBT MANAGEMENT | INSTITUTIONAL CAPACITY | WAGES | TAX REVENUES | INSURANCE | URBANIZATION | INSTITUTIONAL FRAMEWORK | TAX POLICY | PUBLIC POLICIES | ACCOUNTING PRACTICES | LOCAL GOVERNMENT | TRANSPARENCY | PUBLIC SERVANTS | TREASURY | INSTITUTIONAL WEAKNESSES | BUDGET DEFICIT | PUBLIC SERVICE PROVISION | PENSIONS | PUBLIC DEBT | MANAGEMENT OPERATIONS | BORROWING | CONSTITUTIONAL GOVERNMENT | PUBLIC EXPENDITURE | EUROPEAN CENTRAL BANK | PUBLIC SECTOR REFORM | PUBLIC SECTOR ACCOUNTABILITY | BUDGET DEFICITS | PUBLIC OFFICIALS | PUBLIC EXPENDITURES | REVENUE CAPACITY | COALITION GOVERNMENTS | BUDGET EXPENDITURES | LEGISLATURE | REPRESENTATIVES | MEMBER STATES | PRODUCTIVITY | SAVINGS | LEVELS OF GOVERNMENT
Book
2005, Public sector governance and accountability series, ISBN 9780821361405, xxxviii, 219
The globalization of information—satellite TV, internet, phone and fax—serve to enhance citizens’ awareness of their rights, obligations, options and... 
Infrastructure (Economics) | Evaluation | Government productivity | Education | Public administration | Medical care | Municipal services | Public welfare | CENTRAL GOVERNMENTS | LEGITIMACY | CRIME | GROSS DOMESTIC PRODUCT | CORRUPTION | SERVICE DELIVERY | CITIZENS | WASTE | CITIZENSHIP | DATA QUALITY | HUMAN DEVELOPMENT | TRANSITION ECONOMIES | DEFICITS | DISTRIBUTION OF INCOME | PUBLIC GOVERNANCE | ECONOMIC GROWTH | BUREAUCRACY | GOOD GOVERNANCE | CHILD DEVELOPMENT | POLITICAL ECONOMY | SUBNATIONAL GOVERNMENTS | PUBLIC POLICY | SOCIAL DEVELOPMENT | BASIC EDUCATION | DECISION-MAKING PROCESSES | PRIVATE SECTOR | GOVERNMENT INTERVENTIONS | PURCHASING POWER PARITY | QUALITY CONTROL | LOCAL REVENUE | LAWS | ANTICORRUPTION | POLLUTION | RATIONALIZATION | HEALTH SERVICES | PUBLIC | PUBLIC SECTOR PERFORMANCE | NUTRITION | GOVERNMENT PRODUCTIVITY | PUBLIC SECTOR GOVERNANCE | NATIONS | PUBLIC ECONOMICS | MORTALITY | PUBLIC HEALTH | SUBSIDIARY | PUBLIC AGENCY | CITIZEN PARTICIPATION | THE GAMBIA | GOVERNANCE PROCESSES | CONSENSUS | HOSPITALS | PERFORMANCE INDICATORS | POLITICAL STABILITY | CASH FLOWS | INSTITUTIONAL ARRANGEMENTS | PUBLIC SERVICE | GOVERNMENT SERVICES | LEGISLATION | GOVERNMENT SPENDING | DECISION-MAKING | ACCOUNTABILITY | INCOME | PERFORMANCE MEASURES | PUBLIC ADMINISTRATION | HEALTH POLICY | MEASURING GOVERNANCE | POVERTY ALLEVIATION | FEDERAL AGENCIES | FINANCIAL REPORTING | GOVERNANCE INSTITUTIONS | REVOLUTION | LOCAL GOVERNMENTS | GOVERNANCE ISSUES | PUBLIC FUNDS | PUBLIC FINANCE | PUBLIC FINANCES | HUMAN DEVELOPMENT NETWORK | INFLATION | INTERGOVERNMENTAL FISCAL RELATIONS | PUBLIC WELFARE | FISCAL INCENTIVES | NONGOVERNMENTAL ORGANIZATIONS | CITIZEN FEEDBACK | PURCHASING POWER | HEALTH OUTCOMES | BUREAUCRATIC EFFICIENCY | ACCOUNTING STANDARDS | PUBLIC SECTOR | PUBLIC BUDGETING | ALLOCATION OF RESOURCES | PUBLIC EXPENDITURE ANALYSIS | SOLID WASTE COLLECTION | TAX | DEBT | GOVERNANCE QUALITY | GOVERNMENT PERFORMANCE | PUBLIC AFFAIRS | REVENUE SOURCES | MUNICIPAL SERVICES | REGULATORY POLICIES | LEGALITY | FAMILIES | FISCAL MANAGEMENT | LICENSES | POLITICIANS | FISCAL RESOURCES | ROADS | ACCOUNTING | SOCIAL SECTORS | FISCAL DECENTRALIZATION | GOVERNMENT STRUCTURES | PUBLIC MANAGEMENT | PUBLIC SERVICES | DEBT MANAGEMENT | DECISION-MAKING PROCESS | TELECOMMUNICATIONS | POLITICAL SENSITIVITY | SOCIAL EQUITY | FISCAL REFORM | PUBLIC SECTOR MANAGEMENT | DATA COLLECTION | FISCAL FEDERALISM | RESEARCH PROGRAM | YOUTH | SOCIAL PROTECTION | SOCIAL OUTCOMES | PUBLIC ADMINISTRATION REVIEW | POLITICAL INFLUENCE | ACCOUNTABILITY IN GOVERNANCE | FINANCIAL SUPPORT | FEDERALISM | SOCIAL SECTOR | LOCAL GOVERNMENT | POOR GOVERNANCE | GOVERNMENT AGENCY | TRANSPARENCY | INSTITUTIONAL MECHANISMS | PUBLIC SERVANTS | TREASURY | ECONOMIC DEVELOPMENT | PUBLIC SERVICE PROVISION | CITIZEN | PUBLIC AGENCIES | GOVERNMENT AGENCIES | GOVERNMENT ACCOUNTABILITY | PUBLIC EXPENDITURE | PUBLIC SECTOR ACCOUNTABILITY | YOUTH WELFARE | DYSFUNCTIONAL GOVERNANCE | EXECUTION | PUBLIC OFFICIALS | INFANT MORTALITY | LEGISLATURE | FAMILY PLANNING | HEALTH CARE | OZONE | LOCAL GOVERNANCE | ECONOMICS | GOVERNMENT DEPARTMENTS | LEVELS OF GOVERNMENT
Book
2005, FEDERICO CAFFE LECTURES., ISBN 9780521549486, 294
In Regulation and Development Jean-Jacques Laffont provides the first theoretical analysis of regulation of public services for developing countries. He shows... 
Economics | Municipal services | Developing countries
Book
2015, The public solutions handbook series, ISBN 0765637235, x, 189
Municipal Shared Services and Consolidation provides a comprehensive and clear review of the theories and practices of structuring and managing complex local... 
Shared services (Management) | Municipal government | Management | Municipal services | United States | Politics & government
Book