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Journal of Experimental Criminology, ISSN 1573-3750, 9/2017, Volume 13, Issue 3, pp. 321 - 345
Journal Article
Catheterization and Cardiovascular Interventions, ISSN 1522-1946, 07/2017, Volume 90, Issue 1, pp. E11 - E18
Journal Article
Journal of Marketing Research, ISSN 0022-2437, 8/1999, Volume 36, Issue 3, pp. 356 - 372
Journal Article
Journal of Business Research, ISSN 0148-2963, 10/2016, Volume 69, Issue 10, pp. 4074 - 4080
This paper aims at investigating customers' reactions to discounts as service recovery offered in context of an online store. It argues that customers prefer... 
Anger | Service recovery | Discount frame | Discount reference | Satisfaction | COMPENSATION | BUSINESS | PROCEDURAL JUSTICE | RECOVERY | IMPACT | CONSUMER RESPONSES | EMOTIONS | FAIRNESS | EXPECTATIONS | PERCEPTIONS | Online services | Consumer preferences
Journal Article
Journal of Business Research, ISSN 0148-2963, 2009, Volume 62, Issue 8, pp. 775 - 781
This study examines the relationship between perceived justice, emotions, and satisfaction during service recovery (SR). The current research work proposes a... 
Consumer satisfaction | Service recovery | Service failure | Perceived justice | Emotions | INTERACTIONAL JUSTICE | PERFORMANCE | BUSINESS | PROCEDURAL JUSTICE | FAILURE | IMPACT | PREDICTORS | CUSTOMER SATISFACTION | OUTCOMES | ENCOUNTERS | PERCEPTIONS | Service failure Service recovery Perceived justice Emotions Consumer satisfaction
Journal Article