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2003, Lecture notes in computer science, ISBN 9783540402817, Volume 2707., xi, 515
eBook
Revista Brasileira de Pesquisa em Turismo, 01/2018, Volume 12, Issue 1, p. 1
The justified purpose of the theme: The number of companies in the service sector has been increasingsteadily in recent years. At the same time, customers are... 
Brand loyalty | Customer satisfaction | Hotels & motels | Quality of service | Health clubs
Journal Article
Annals of the University of Oradea: Economic Science, ISSN 1222-569X, 12/2012, Volume 1, Issue 2, pp. 889 - 894
Journal Article
Revista Alcance (Online), 05/2018, Volume 25, Issue 2, pp. 226 - 239
Este artigo enfatiza o trabalho desenvolvido pelas empreendedoras ceramistas de Padre Paraíso, municipio localizado na região nordeste do estado de Minas... 
Quality of service | Libraries
Journal Article
2012, Computer science, technology and applications, ISBN 9781614702023, x, 189
Book
Apunts. Educació Física i Esports, ISSN 0214-8757, 04/2016, Issue 124, p. 108
  In 2012 design of a tool for identifying the service quality of active tourism businesses was completed: the HEVA evaluation tool. In 2013 HEVA was launched... 
Studies | Tourism | Performance evaluation | Quality of service | Outdoor activities
Journal Article
Revista Gestão Universitária na América Latina (GUAL), ISSN 1983-4535, 05/2014, Volume 7, Issue 2, pp. 01 - 23
Este trabalho apresenta os resultados de uma pesquisa com os alunos de duas universidades. Sao investigadas as correlacoes existentes entre os padroes de... 
Quality Service | Higher education | University | Students Expectations
Journal Article
Marketing Science, ISSN 0732-2399, 11/2006, Volume 25, Issue 6, pp. 560 - 580
Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with... 
service quality | service demand | services marketing | customization | word of mouth | relationship marketing | customer retention | customer relationship management | pricing of services | customer equity | customer satisfaction | e-service | service productivity | complaint management | return on quality | service guarantees | service design | customer lifetime value | Relationship marketing | Customers | Customer satisfaction | Review Article | Building customization | Financial management | Equity | Customer retention | Modeling | Marketing | Marketing strategies | Services marketing | Customization | E-service | Service demand | Service design | Service productivity | Service guarantees | Pricing of services | Service quality | Complaint management | MULTIPLE-ITEM SCALE | RELATIONSHIP MANAGEMENT | SHAREHOLDER VALUE | BUSINESS | INTENSIFY RETAIL COMPETITION | PRICE DISPERSION | E-COMMERCE | REVENUE MANAGEMENT | RETURNS POLICIES | FINANCIAL SERVICES | services marketing; relationship marketing; customer satisfaction; service quality; service productivity; customization; service design; e-service; service demand; pricing of services; service guarantees; complaint management; customer retention; customer relationship management; word of mouth; customer lifetime value; customer equity; return on quality | Evaluation | Usage | Services industry | Models | Management | Quality management | Studies | Customer relationship management | Quality of service
Journal Article
Revista Gestão Universitária na América Latina, ISSN 1983-4535, 01/2018, Volume 11, Issue 1, p. 1
Este estudo tem como objetivo apresentar uma proposta para avaliação da satisfação com a qualidade de serviços no ensino. As dimensões do modelo proposto foram... 
Students | Education | Quality of service
Journal Article
2009, ISBN 142005130X, xiii, 356
Book
2001, ISBN 1578701163, xvi, 343
Book
Compendium, ISSN 1317-6099, 12/2011, Volume 14, Issue 27, p. 39
The service quality in the public sector is one of the main factors of social welfare as part of government policies and strategies, where the assessment is... 
Quality of service | Public sector
Journal Article
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