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08/2016, Second edition., ISBN 9781138904972, 186
Create a classroom environment where students trust their teacher-and one another! In the second edition of this bestseller, co-published by Routledge and... 
Classroom management | Motivation | and Character | Student Behavior
eBook
2011, ISBN 9780230235113, xiv, 262
"Intense globalization, rapidly changing workplaces and family patterns have renewed the international interest in quality of life. This book examines... 
Quality of life
Book
2011, 1st ed., ISBN 0203830741, vi, 190
How is European Education Governed? Data is now the lifeblood of education governance. At the international level, organisations like the OECD steer education... 
Education | Education and state | European cooperation | International & Comparative Education | Education Policy & Politics | Sociology of Education | Education - Europe - Statistics
Book
Food Chemistry, ISSN 0308-8146, 04/2017, Volume 221, pp. 1650 - 1657
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Journal Article
Journal of Service Theory and Practice, ISSN 2055-6225, 11/2015, Volume 25, Issue 6, pp. 744 - 776
Purpose - The purpose of this paper is to extend the well-established nomological network of service quality-relationship quality-customer loyalty by... 
Relationship marketing | Customer loyalty | Service fairness | Relationship quality | Service quality | SWITCHING COSTS | CONSTRUCT | MANAGEMENT | MEASUREMENT MODEL | BUSINESS | SATISFACTION | IMPACT | COMMITMENT | BEHAVIORAL INTENTIONS | RELATIONSHIP AGE | TRUST | PERCEPTIONS
Journal Article
Information & Management, ISSN 0378-7206, 2011, Volume 48, Issue 6, pp. 192 - 200
Information systems professionals must pay attention to online customer retention. Drawing on the relationship marketing literature, we formulated and tested a... 
Distrust | Business-to-customer e-commerce | Repurchase intention | Online relationship quality | Trust | Satisfaction | DESIGN | MANAGEMENT | PERCEIVED USABILITY | RETENTION | COMPUTER SCIENCE, INFORMATION SYSTEMS | WEBSITE LOYALTY | MEDIATING ROLE | INFORMATION SCIENCE & LIBRARY SCIENCE | EXPERIENCE | Business schools | Customer relations | Electronic commerce | Analysis
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