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Journal of Marketing, ISSN 0022-2429, 5/2017, Volume 81, Issue 3, pp. 41 - 61
Journal Article
International Journal of Production Economics, ISSN 0925-5273, 11/2013, Volume 146, Issue 1, pp. 346 - 358
Journal Article
International Journal of Production Economics, ISSN 0925-5273, 01/2016, Volume 171, pp. 60 - 70
Journal Article
Journal of Business Research, ISSN 0148-2963, 02/2020, Volume 107, pp. 271 - 278
This study examines how service orientation influences profitability in retail trade contexts. The authors develop a conceptual model based on the... 
Retail trade | Service-profit chain | Organizational climate | Service orientation | SERVOR | PERFORMANCE | ENVIRONMENT | KNOWLEDGE | BUSINESS | DOMINANT LOGIC | MODEL | IMPACT | MEDIA RICHNESS | ANTECEDENTS | EMPLOYEE SATISFACTION | CLIMATE | Retail industry | Corporate culture | Business schools | Customer relations | Analysis
Journal Article
Journal of Operations Management, ISSN 0272-6963, 2009, Volume 27, Issue 5, pp. 390 - 404
The purpose of this study is to investigate the existence of a patient safety chain for hospitals. Drawing on high reliability organization theory, multifactor... 
Healthcare operations | Operations safety | Medical errors | Operational failures | Service operations | QUALITY MANAGEMENT-PRACTICES | MANAGEMENT | HIGH-RELIABILITY ORGANIZATIONS | SERVICE-PROFIT CHAIN | HOSPITAL ERRORS | TQM | OPERATIONS RESEARCH & MANAGEMENT SCIENCE | US HOSPITALS | HEALTH-CARE | BALDRIGE | FIRM PERFORMANCE | BUSINESS-UNIT
Journal Article
Journal of the Academy of Marketing Science, ISSN 0092-0703, 6/2007, Volume 35, Issue 2, pp. 233 - 249
Journal Article