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2010, Advances in Tourism, ISBN 0415578043, ix, 193
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how... 
Tourism | Industry & industrial studies | Tourism Management | Tourism Marketing | Tourism - Management | Hospitality industry
Book
Tourism Management, ISSN 0261-5177, 04/2017, Volume 59, pp. 467 - 483
Consumer-generated content has provided an important new information medium for tourists, throughout the purchasing lifecycle, transforming the way that... 
Visitor satisfaction | Data mining | Perceptual mapping | Latent dirichlet analysis | Online reviews | MANAGEMENT | SERVICE QUALITY | IMPACT | WORD-OF-MOUTH | PRODUCT | CUSTOMER SATISFACTION | HOSPITALITY, LEISURE, SPORT & TOURISM | HOTEL REVIEWS | ENVIRONMENTAL STUDIES | USER REVIEWS | SALES | CONSUMERS | PERCEPTIONS | Business schools | Travel industry | Analysis | Big data | Hotels and motels
Journal Article
2008, ISBN 9780773532885, xii, 313
Determined to banish the ravages of the Depression, win the war, and build a better post-war world, Canadian academics and mandarins applied the ideas of... 
Canada | Business and Economics | National income - Canada - Accounting - History | National income | History | Accounting | Business | Electronic books | Economic conditions
Book
Transportation Research Part F: Psychology and Behaviour, ISSN 1369-8478, 05/2019, Volume 63, pp. 12 - 21
Numerous studies – mainly since 2010 – have found that the chosen travel mode is related with how satisfied people are with their performed trips. A consensus... 
Travel behaviour | Travel satisfaction | Travel attitudes | Travel mode choice | TRANSPORTATION | PSYCHOLOGY, APPLIED | RESIDENTIAL SELF-SELECTION | COMMUTE | HAPPINESS | ATTITUDES | MOOD | CAR | MODE CHOICE | BUILT ENVIRONMENT | PUBLIC TRANSPORT | DURATION | Studies | Travel | User satisfaction | Customer satisfaction | Attitudes | Job satisfaction | Patient satisfaction | Public transportation | Modal choice
Journal Article
The Service Industries Journal, ISSN 0264-2069, 08/2012, Volume 32, Issue 11, pp. 1759 - 1774
This paper examines the relationship between satisfaction and customer loyalty and the moderating effects of affective and calculative commitment. The results... 
satisfaction | affective commitment | loyalty | calculative commitment | CONTINUANCE | MANAGEMENT | MOBILE COMMERCE | DETERMINANTS | EXPECTATION-CONFIRMATION MODEL | SERVICE QUALITY | DISTRIBUTION CHANNELS | REEXAMINATION | USER ACCEPTANCE | INFORMATION-TECHNOLOGY | CONSUMER LOYALTY | Customer satisfaction | Customer loyalty | Research
Journal Article
Decision Sciences, ISSN 0011-7315, 05/2005, Volume 36, Issue 2, pp. 341 - 364
The purpose of this study is to revise and revalidate the End-User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site from a... 
End-User Computing | Survey | Usability | Confirmatory Factor Analysis | Invariance Analysis | Web-Site Satisfaction | FIT INDEXES | E-COMMERCE | METAANALYSIS | MANAGEMENT | INFORMATION-SYSTEMS | USABILITY | TEST-RETEST RELIABILITY | TECHNOLOGY ACCEPTANCE MODEL | Usage | Research | Web sites | Customer satisfaction | End-user computing | Studies | End users | Discriminant analysis
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