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1984, Occasional papers / University of Illinois, Graduate School of Library and Information Science, Volume no. 166, 34
Book
Journal of the Academy of Marketing Science, ISSN 0092-0703, 4/2010, Volume 38, Issue 2, pp. 169 - 186
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Journal of Service Research, ISSN 1094-6705, 2/2011, Volume 14, Issue 1, pp. 24 - 43
Service recovery is a crucial success factor for organizations. Thus, many studies have addressed the issue of post-complaint behavior. Conducting a... 
meta-analysis | consumer complaints | complaint management | customer satisfaction | service recovery | PERSPECTIVE | PERFORMANCE | BEHAVIOR | IN-SERVICE RECOVERY | BUSINESS | LOYALTY | SATISFACTION | FAILURE RECOVERY | WORD-OF-MOUTH | EMOTIONS | PERCEIVED JUSTICE
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Computers & Industrial Engineering, ISSN 0360-8352, 06/2015, Volume 84, pp. 144 - 155
While responding to customer complaints and solving customer problems effectively contributes to high service quality, a customer complaint can also be... 
Ontology construction | Case-based reasoning | Customer complaint | SYSTEM | COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS | ENGINEERING, INDUSTRIAL | Consumer complaints | Reasoning | Customer service | Customer services | Similarity | Knowledge representation | Tools | Knowledge base | Indexing | Handling
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Journal Article
Journal of Marketing, ISSN 0022-2429, 7/2005, Volume 69, Issue 3, pp. 95 - 114
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Public Relations Review, ISSN 0363-8111, 06/2015, Volume 41, Issue 2, pp. 195 - 204
Social media provide numerous possibilities for consumers and other stakeholders to voice their complaints about organizations in public. While this can damage... 
Negative word-of-mouth | Complaining | Image repair | Social media | Content analysis | CRISIS COMMUNICATION | RESPONSIVENESS | MANAGEMENT | ATTRIBUTION | BUSINESS | SATISFACTION | WORD-OF-MOUTH | MEDIA | COMMUNICATION | Consumer complaints | Online social networks | Studies | Business communications | Reputation management | Social networks | Complaints | Customer satisfaction
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Food Control, ISSN 0956-7135, 10/2017, Volume 80, pp. 341 - 349
Food safety concerns have existed for a long time, as millions of people across the globe suffer from food borne disease every year. Contamination of food... 
Practice | Food safety | Food hygiene | Knowledge | Food handling | MIXED METHODS | FOOD SCIENCE & TECHNOLOGY | CONTAMINATION | RISK | UNIVERSITY-STUDENTS | CONSUMER KNOWLEDGE | PERSONAL HYGIENE PRACTICES | FAMILIES | BELIEFS | Medical research | Safety and security measures | Business schools | Food poisoning | Environmental health | Medicine, Experimental | Food
Journal Article