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2005, ISBN 0805850988, xxv, 425
This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior... 
Psychological aspects | Work | Organizational behavior | Social aspects | Emotions | Business & Management | Work & Organizational Psychology | Stress and Emotion in the Workplace | Organizational Studies
Book
Journal of management studies, ISSN 0022-2380, 2016, Volume 53, Issue 2, pp. 184 - 209
Journal Article
Personality and Individual Differences, ISSN 0191-8869, 10/2017, Volume 116, pp. 144 - 156
...) and counterproductive work behavior (CWB). A key question concerns the degree to which EI is related to OCB and CWB after controlling for other established predictors... 
Emotional intelligence | Emotional labor | Organizational citizenship behavior | Counterproductive work behavior | Meta-analysis | PERSONALITY | PSYCHOLOGY, SOCIAL | TASK-PERFORMANCE | JOB-SATISFACTION | SELF | WORKPLACE DEVIANCE | 5-FACTOR MODEL | EMPATHY | ROLES | PREDICTORS | SERVICE | Labor market | Citizenship | Analysis | Services industry | Business schools
Journal Article