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Journal of service research : JSR, ISSN 1094-6705, 05/2017, Volume 20, Issue 2, pp. 120 - 134
.... Observing another customer’s incivility toward a frontline employee can emphasize social concerns as guiding principles... 
employee reaction | third-party observers | consumer misbehavior | customer incivility | market versus social mind set | EMOTIONAL EXHAUSTION | EMPLOYEE | PERFORMANCE | BEHAVIOR | BUSINESS | MECHANICAL TURK | SUPPORT | IMPACT | WORKPLACE | WORK | ENCOUNTERS
Journal Article
Journal of management, ISSN 1557-1211, 2010, Volume 36, Issue 6, pp. 1486 - 1504
Workplace incivility research has focused on within-organizational sources of incivility, and less attention has been paid to outside-organizational sources such as customers... 
job demands | emotional exhaustion | customer service | incivility | RESOURCES MODEL | MANAGEMENT | ORGANIZATIONAL JUSTICE | WORK BEHAVIOR CWB | BUSINESS | INJUSTICE | SOCIAL-EXCHANGE | MEDIATING ROLE | SERVICE EMPLOYEES | WORKPLACE AGGRESSION | NEGATIVE AFFECTIVITY | BURN-OUT | Organizational behavior | Influence | Customer service | Analysis
Journal Article
Journal of Occupational Health Psychology, ISSN 1076-8998, 7/2013, Volume 18, Issue 3, pp. 310 - 326
Journal Article
Journal of organizational behavior, ISSN 0894-3796, 2016, Volume 37, Issue S1, pp. S57 - S88
Journal Article
Journal of hospitality marketing & management, ISSN 1936-8631, 2016, Volume 26, Issue 1, pp. 48 - 66
Journal Article
Journal Article
The Journal of consumer research, ISSN 1537-5277, 2010, Volume 37, Issue 2, pp. 292 - 303
Journal Article