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2012, ISBN 9780670066346, 263
"The Loyalty Leap arrives at a crucial time, illuminating the best practices for responsibly selecting, collecting, and employing customer data--the raw... 
Customer loyalty | Market surveys | Data processing | Customer relations | Marketing
Book
Annals of Tourism Research, ISSN 0160-7383, 04/2012, Volume 39, Issue 2, pp. 708 - 734
► Challenge loyalty concept. ► Complexity of loyalty. ► Horizontal and vertical loyalties. ► Experiential loyalty. This paper argues that loyalty research in... 
destination | tourism | consumer behaviour | satisfaction | loyalty hierarchy | loyalty | Tourism | Destination | Loyalty hierarchy | Loyalty | Consumer behaviour | Satisfaction | QUALITY | TOURISM | DETERMINANTS | SERVICES | DESTINATION LOYALTY | IMAGE | CUSTOMER LOYALTY | HOSPITALITY, LEISURE, SPORT & TOURISM | ANTECEDENTS | PROMOTIONS | SOCIOLOGY | Travel industry | Hotels and motels
Journal Article
Tourism Management, ISSN 0261-5177, 08/2019, Volume 73, pp. 115 - 122
Journal Article
2013, ISBN 0071813373, xv, 281 pages
"The fastest way to improve your business results is to get your people - your customers, partners, and employees - to perform better. The best way to get them... 
Brand loyalty | Organizational behavior | Corporate culture | Customer relations | Management | Marketing
Book
Tourism Management, ISSN 0261-5177, 04/2018, Volume 65, pp. 245 - 255
Tourism loyalty is a key topic that has been covered in literature mainly from a very homogenous perspective. This study analyses horizontal loyalty... 
Coopetition | Segmenting | Image | Motivations | Horizontal loyalty | Competitiveness | MANAGEMENT | BEHAVIOR | MODEL | IMAGE-FORMATION | MULTI-BRAND LOYALTY | SATISFACTION | COMPETITION | CUSTOMER LOYALTY | NOVELTY SEEKING | HOSPITALITY, LEISURE, SPORT & TOURISM | SERVICE | ENVIRONMENTAL STUDIES | REPEAT VISITS | Sustainable development | Travel industry
Journal Article
International Journal of Contemporary Hospitality Management, ISSN 0959-6119, 04/2015, Volume 27, Issue 3, pp. 415 - 430
Purpose - The purpose of this study is to reflect on Bowen and Chen's study and provide insight for researchers to help them build loyalty models that will fit... 
Market segmentation | Consumer behavior | Customer loyalty | Generational differences | Customer satisfaction | Hotel management | QUALITY | MANAGEMENT | COMMITMENT | IMAGE | GENERATION-Y | PRODUCT | HOSPITALITY, LEISURE, SPORT & TOURISM | BRAND TRUST
Journal Article
2007, 1. Aufl., Contributions to management science, ISBN 9783790819038, xiv, 309
Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer... 
Business & Management | Business logistics | Contracting out | Customer loyalty | United States | Market surveys | Germany | Economics/Management Science | Production/Logistics | Marketing
Book
2020, 1, ISBN 036721072X, 258
In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon... 
Internet / Digital Marketing / e-Marketing | Consumer Behaviour | Retail Marketing | Relationship Marketing | Customer loyalty
eBook
Journal of Marketing, ISSN 0022-2429, 1/1999, Volume 63, Issue 4_suppl1, pp. 33 - 44
Journal Article
Chinese Management Studies, ISSN 1750-614X, 06/2011, Volume 5, Issue 2, pp. 194 - 206
Purpose - The purpose of this paper is to measure the impact of customer loyalty programs on relationship quality, relationship commitment, and loyalty.... 
Relationship quality | Taiwan | Customer loyalty program | Loyalty | Relationship commitment | Consumer behaviour | Consumer loyalty | MANAGEMENT | PERFORMANCE | MODEL | PERCEIVED VALUE | SHARE | SATISFACTION | COMMITMENT | IMAGE | WALLET | FRAMEWORK | TRUST | Department stores | Incentives | Customer satisfaction | Mathematical analysis | Quality | Mathematical models | Management | Empirical analysis
Journal Article
Journal of Marketing, ISSN 0022-2429, 4/2006, Volume 70, Issue 2, pp. 122 - 132
The drivers of customer loyalty intentions are dynamic. What remains unclear is how these intentions evolve through the introduction and growth phases of a... 
Consumer research | Brand loyalty | Cell phones | Customers | Psychological attitudes | Brands | Cognitive models | Loyalty | Marketing | Marketing strategies | CUSTOMER SATISFACTION INDEX | CHOICE | COMMITMENT | QUALITY | DYNAMIC-MODEL | RETENTION | BEHAVIOR | CONSEQUENCES | BUSINESS | ATTITUDES | EQUITY | Customer loyalty | Usage | Models | Product life cycle | Analysis
Journal Article
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