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Journal of Travel Research, ISSN 0047-2875, 02/2010, Volume 49, Issue 1, pp. 79 - 92
.... An online survey is conducted with an American online panel (n = 613). The findings reveal that the quality of C2C interaction has positive direct impacts on the cruise... 
Relationship marketing | Vacation satisfaction | Customer-to-customer interaction | Tourist-to-tourist interaction | Cruise experience | CONTACT | tourist-to-tourist interaction | customer-to-customer interaction | QUALITY | vacation satisfaction | cruise experience | LEISURE | CONSUMER | HOSPITALITY, LEISURE, SPORT & TOURISM | SERVICE | relationship marketing | LOYALTY
Journal Article
Total Quality Management & Business Excellence: Best Selected Papers from the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability, ISSN 1478-3363, 07/2017, Volume 28, Issue 9-10, pp. 1183 - 1193
Whereas the critical role of customer participation and interaction with service providers for the quality of service outcomes and value has been extensively discussed in the literature, an equivalent... 
typology | service excellence | control | customer-to-customer interaction | value creation | quality | ENCOUNTER | MANAGEMENT | CCI | IMPACT | STRANGERS | COMMUNITY | PARTICIPATION | Services | Customer relations | Customer service | Management | Business enterprises | Methods
Journal Article
European Sport Management Quarterly, ISSN 1618-4742, 03/2018, Volume 18, Issue 2, pp. 193 - 215
.... Value may also derive from spectator-to-spectator interaction, however, we do not know whether all types of interaction have similar effects on value creation and subsequent word-of-mouth (WOM) behaviours... 
Customer Dominant Logic | customer-to-customer interaction | team identification | sport value framework | satisfaction | Football | word-of-mouth | HEDONIC SERVICE CONSUMPTION | QUALITY | VALUE CO-CREATION | DOMINANT LOGIC | IMPACT | EXPLORATORY EXAMINATION | HOSPITALITY, LEISURE, SPORT & TOURISM | TO-CUSTOMER INTERACTION
Journal Article
Leisure Studies, ISSN 0261-4367, 09/2019, Volume 38, Issue 5, pp. 666 - 681
Drawing on customer-dominant (C-D) logic, the main objective of this study is to examine value co-creation behaviours that emerge from customer-to-customer interactions (CCIs... 
tango | Customer-to-customer interactions (CCIs) | recreational services | value co-creation | social dancing | QUALITY | SCALE DEVELOPMENT | SERVICE LOGIC | DOMINANT LOGIC | MODEL | SUPPORT | IMPACT | SATISFACTION | HOSPITALITY, LEISURE, SPORT & TOURISM | COPRODUCTION
Journal Article
Concurrency and Computation: Practice and Experience, ISSN 1532-0626, 06/2019, Volume 31, Issue 12, p. n/a
Journal Article
Journal of Services Marketing, ISSN 0887-6045, 07/2016, Volume 30, Issue 4, pp. 384 - 397
Journal Article
Journal of Services Marketing, ISSN 0887-6045, 09/2017, Volume 31, Issue 6, pp. 589 - 603
Journal Article
Journal of Service Research, ISSN 1094-6705, 11/2017, Volume 20, Issue 4, pp. 426 - 440
.... Such a perception is found to significantly and positively influence the outcomes of a customer’s already positive interactions with other customers as well as temper outcomes associated... 
customer support behaviors | service quality | customer-to-customer interaction | customer-perceived service climate | ENCOUNTER | PERFORMANCE | BEHAVIOR | BUSINESS | MODEL | SATISFACTION | IMPACT | EMPLOYEES | EXPERIENCE | VARIABLES | PERCEPTIONS
Journal Article
Organizacija, ISSN 1581-1832, 08/2014, Volume 47, Issue 3, pp. 166 - 175
...’ quality perceptions in service processes which involve customer participation and customer to customer interaction (CCI... 
Studies | Educational services | Analysis | Quality of service | Museums | Organization theory | Customer relations | customer-to customer interaction | service quality | customer participation
Journal Article
Journal of Retailing and Consumer Services, ISSN 0969-6989, 01/2013, Volume 20, Issue 1, pp. 11 - 19
Electronic customer-to-customer interaction (eCCI) becomes crucial in innovative business models (e.g., Ebay, Facebook... 
Customer-to-customer relationships | Interaction quality | Customer-to-customer interaction
Journal Article
Journal of Business Research, ISSN 0148-2963, 09/2012, Volume 65, Issue 9, pp. 1313 - 1320
This research examines how positive Customer-to-Customer (C-to-C) interactions affect customers' perceived roles in service environments, and the effect... 
Role clarity | Interactional justice | Role conflict | Customer-to-customer interaction | Customer participation | QUALITY | BUSINESS | MODEL | EXPERIENCES | SATISFACTION | IMPACT | ANTECEDENTS | CONSUMERS | PARTICIPATION | ENCOUNTERS | PERCEPTIONS
Journal Article
Journal of Business Research, ISSN 0148-2963, 11/2016, Volume 69, Issue 11, pp. 5448 - 5455
The role of interaction between customers (customer-to-customer; C2C) is a key factor when extracting value from a touristic experience... 
fsQCA | Route of Santiago | Vacation satisfaction | C2C | Qualitative comparative analysis | Value co-creation | Customer-to-customer interaction | CONTACT | QUALITY | LEISURE | TO-CUSTOMER INTERACTIONS | BUSINESS | DIMENSIONS | IMPACT | SATISFACTION | SOCIAL INTERACTIONS | EXPERIENCE
Journal Article
International journal of hospitality management, ISSN 0278-4319, 05/2020, Volume 87, p. 102501
Journal Article
Journal of Travel & Tourism Marketing, ISSN 1054-8408, 09/2018, Volume 35, Issue 7, pp. 882 - 894
While servicescapes have been studied in a variety of travel and tourism domains, the phenomenon has been largely ignored at the destination level. This is... 
customer-to-customer interaction | Social servicescape | return intention | place attachment | affective destination image | QUALITY | IMPACT | SATISFACTION | IMAGE | WORD-OF-MOUTH | BEHAVIORAL INTENTIONS | HOSPITALITY, LEISURE, SPORT & TOURISM | EXPERIENCE | TO-CUSTOMER INTERACTION | MODERATING ROLE
Journal Article